Shanelle Morgan
Benfleet,Essex
Summary
Hardworking individual seeks opportunity to capitalise on hospitality leadership abilities. Engages teams with energy and enthusiasm to maintain productive operations. Plans and prioritises well to achieve busy workloads under pressure. Motivated with exceptional social skills, communication abilities and customer service background. Pursues every opportunity to support team members and proactively address issues.
Overview
1
1
Certification
6
6
years of professional experience
Work history
Entertianment Host
RWS Global
2026.02 - Current
- Enhanced guest experience by hosting interactive game shows and trivia nights.
- Managed crowd control effectively during peak event times for enhanced safety measures.
- Facilitated captivating holiday activities, adding value to the guest's stay.
- Maintained energy levels throughout long work hours ensuring customer engagement remained high.
Crew Welfare Chairman
Fred Olsen Cruise Lines
2025.03 - Current
- Facilitated collaboration with HR and department heads to enhance crew welfare initiatives and onboard morale.
- Organised monthly crew welfare meetings to gather concerns, feedback, and suggestions for improvement initiatives.
- Coordinated crew welfare activities and social events for a diverse multicultural crew environment.
- Supported the oversight and management of the crew store, including stock coordination and crew requests.
- Arranged parcel distribution and liaised with seafarers’ agents regarding crew deliveries and welfare support.
- Assisted in managing welfare budgets and tracking expenditure for onboard crew activities and initiatives.
- Acted as a liaison between crew members and management to foster a positive and supportive working environment.
- Chosen for additional leadership responsibilities alongside primary entertainment duties.
Senior Entertainment Host
RWS Global
2026.02 - 2026.02
- Exhibited professionalism consistently, serving as a role model for junior staff members.
- Fostered positive relationships with guests to enhance their entertainment experience.
- Sustained high energy levels during extended shifts to engage customers effectively.
- Oversaw daily entertainment activities, ensuring all materials and equipment were well-organised.
- Coordinated setup and execution of late-night events and entertainment programmes.
- Supported entertainment team by ensuring punctuality and professionalism in staff preparations.
- Assisted in training and onboarding new team members to uphold service standards.
Entertainment host
Fred Olsen Cruise Lines
2025.02 - 2026.02
- Established strong relationships with guests, contributing to customer loyalty.
- Enhanced guest experience by hosting interactive game shows and trivia nights.
- Orchestrated successful themed events, delivering an immersive experience for attendees.
- Built rapport with guests for a more personalised entertainment experience.
Bartender
Steve Lowe
Benfleet, Essex
2023.08 - 2025.01
- Kept bar service areas stocked with tea, coffee and espresso.
- Inspected customer identification to verify age against legal standards.
- Provided excellent service to customers, resulting in repeat business.
- Created an inviting atmosphere through friendly interaction with customers.
Bar Manager
Faye Thomson
Benfleet, Essex
2022.04 - 2023.08
- Assisted in planning staffing levels based on changing service demands.
- Managed line cleaning and cellar operations.
- Organised staff rotas to accommodate customer demand while adhering to budget constraints.
- Fostered customer loyalty by establishing a welcoming atmosphere with quality service.
- Performed accurate end-of-day financial routines for cash and card transactions.
- Contributed to menu development with cost controls to enhance restaurant profits.
- Delivered prompt and efficient drinks service at high-capacity events to reduce customer waiting times.
Bartender
Faye Thomson
Benfleet, Essex
2020.03 - 2023.08
- Maintained inventory levels of food, liquor, and other items for daily operations.
- Assisted in evaluating team performance, identifying areas for improvement, and recognising achievements.
- Supported efficient front-of-house processes in busy establishments through effective organisation and staff management.
- Reviewed and submitted front-of-house staff hours for payroll.
- Oversaw line cleaning and cellar management tasks.
- Provided prompt drinks service at high-capacity events, reducing customer waiting times.
- Planned staff rotas to align with customer demand while adhering to budget constraints.
Tour Caterer
Abbie Courteney
Cardiff
2023.05 - 2023.06
- Made food and baked goods following quality recipe specifications.
- Put up and disassembled food service stations, equipment and furniture per guest or contract specifications.
- Transported meal and beverage trays from kitchen and bar areas to serve guest tables.
- Loaded and unloaded catering vehicles with food, supplies and equipment for events.
Education
A-Levels - Sociology
The Appleton School Sixth Form
Benfleet, Essex2021-07
A-Levels - English Language
The Appleton School Sixth Form
Benfleet, Essex2021-07
A-Levels - English Literature
The Appleton School Sixth Form
Benfleet, Essex2021-07
Skills
- Strong communication
- High efficiency
- Punctual
- Telephone skills
- Customer service
- Personable and outgoing
Certification
Executive Certificate in Maritime Human Resource Management – London School of International Business, Awarded July 2026
Timeline
Entertianment Host
RWS Global
2026.02 - Current
Senior Entertainment Host
RWS Global
2026.02 - 2026.02
Crew Welfare Chairman
Fred Olsen Cruise Lines
2025.03 - Current
Entertainment host
Fred Olsen Cruise Lines
2025.02 - 2026.02
Bartender
Steve Lowe
2023.08 - 2025.01
Tour Caterer
Abbie Courteney
2023.05 - 2023.06
Bar Manager
Faye Thomson
2022.04 - 2023.08
Bartender
Faye Thomson
2020.03 - 2023.08
A-Levels - Sociology
The Appleton School Sixth Form
A-Levels - English Language
The Appleton School Sixth Form
A-Levels - English Literature
The Appleton School Sixth Form