Hi, I’m
Shanea Clarke
Freeport
Summary
I consider myself to be an asset to whichever company I am employed at. I am dedicated to open, communicative culture where employees feel empowered to contribute to company's success.
Overview
11
years of professional experience
Work History
Grand Lucayan Resort, Grand Bahama Island
Head Cashier Supervisor
2021.03 - Current (3 years & 6 months)
Job overview
- Trained and coached cashier team members on hotel procedures and strategies to maximize customer satisfaction.
- Ensured a clean and organized work environment by enforcing strict policies on cleanliness and orderliness at the registers.
- Conducted regular performance evaluations for cashiers, providing constructive feedback to help them grow professionally.
- Increased customer satisfaction by addressing and resolving customer issues promptly and professionally.
- Collaborated with hotel management to implement promotional strategies that boosted sales.
Forever Hair
Sales Associate
2017.12 - 2019.01 (1 year & 1 month)
Job overview
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Grand Lucayan Resort, Grand Bahama Island
Part-time / Server
2015.03 - 2017.11 (2 years & 8 months)
Job overview
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
A.I.D
Sales Associate
2012.11 - 2014.09 (1 year & 10 months)
Job overview
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Engaged with customers to build rapport and loyalty.
Education
St. Georges High School , Freeport, Bahamas
High School Diploma
06.2012
Skills
- Organizational abilities
- Motivational Skills
- Health and safety compliance
- POS System proficiency
- Punctual and Reliable
- Customer Service
- Team Leadership
Accomplishments
- Achieved a certificate by completing Bahama Host.
- Certified scholar of Caribbean Hotel & Tourism Association.
Timeline
Head Cashier Supervisor
Grand Lucayan Resort, Grand Bahama Island
2021.03 - Current (3 years & 6 months)
Sales Associate
Forever Hair
2017.12 - 2019.01 (1 year & 1 month)
Part-time / Server
Grand Lucayan Resort, Grand Bahama Island
2015.03 - 2017.11 (2 years & 8 months)
Sales Associate
A.I.D
2012.11 - 2014.09 (1 year & 10 months)
St. Georges High School
High School Diploma
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