Shane Muller
London
Summary
Detail-oriented professional with expertise in invoice processing, clerical tasks, and MS Office proficiency. Demonstrates exceptional attention to detail, customer service skills, and the ability to remain calm under pressure. Adept at CCTV monitoring, incident reporting, and resolving conflicts with a professional attitude and effective telephone etiquette. Committed to delivering high-quality results while maintaining a focus on efficiency and accuracy.
Overview
7
7
years of professional experience
2018
2018
years of post-secondary education
Work history
Receptionist
Leonardo Hotel
Plymouth
05.2024 - 05.2025
- Delivered polite, professional customer service to enhance business reputation through positive first impressions.
- Managed phone calls, resulting in effective communication flow within the company.
- Communicating confidently with individuals of all backgrounds
- Facilitated prompt issue resolution through careful tracking of complaints until they were fully addressed.
- Exhibited excellent multitasking skills by balancing various responsibilities simultaneously without compromising efficiency or quality of work output.
- Provided valuable support during busy periods, contributing to successful operation under high pressure.
- Upheld confidentiality with sensitive information handling procedures.
Finance Officer
Evolve Housing and Support
, London
01.2018 - 12.2021
- Processing payment to suppliers on a weekly basis
- Handling incoming calls and emails from suppliers and funding partners
- Updating financial records regularly for streamlined operations and better decision-making.
- Performed meticulous risk assessment, mitigated potential fiscal issues
- Analysed financial data to provide insightful reports to management.
- Assisting with the auditing process during the end of each financial year.
Education
Bachelor of Arts - Criminology
University of Plymouth
Plymouth 09.2022 - 06.2025
GCSEs - English Literature and Language, Maths, Science, History, ICT, Religious Studies
Raynes Park High School
LondonSkills
- Invoice processing
- Clerical tasks
- MS office proficiency
- Attention to Detail
- Customer Service
- Calm under pressure
- CCTV monitoring and incident reporting
- Telephone etiquette
- Professional attitude
- Resolving conflict
Languages
English
Native
Affiliations
I am passionate about staying active and maintaining a healthy lifestyle. I participate in outdoor activities such as cycling, and yoga, as they not only keep me physically fit but also help me clear my mind and boost my creativity
References
References available upon request.
Timeline
Receptionist
Leonardo Hotel
05.2024 - 05.2025
Bachelor of Arts - Criminology
University of Plymouth
09.2022 - 06.2025
Finance Officer
Evolve Housing and Support
01.2018 - 12.2021
GCSEs - English Literature and Language, Maths, Science, History, ICT, Religious Studies
Raynes Park High School
Similar Profiles
Kyara Joy AverbeekKyara Joy Averbeek
Receptionist at Leonardo HotelReceptionist at Leonardo Hotel
Aparna Priya BabuAparna Priya Babu
Waitress and Cloakroom Attendant at Leonardo HotelWaitress and Cloakroom Attendant at Leonardo Hotel
Hamzah Al-SharkiHamzah Al-Sharki
Receptionist / Host at Leonardo HotelReceptionist / Host at Leonardo Hotel
Chiu Hang CheungChiu Hang Cheung
Accounting assistant at Alpha Omega GroupAccounting assistant at Alpha Omega Group
Tylan BoodhnaTylan Boodhna
Volunteer at Food BankVolunteer at Food Bank