Shane Muller
London
Summary
Detail-oriented professional with expertise in invoice processing, clerical tasks, and MS Office proficiency. Demonstrates exceptional attention to detail, customer service skills, and the ability to remain calm under pressure. Adept at CCTV monitoring, incident reporting, and resolving conflicts with a professional attitude and effective telephone etiquette. Committed to delivering high-quality results while maintaining a focus on efficiency and accuracy.
Overview
7
7
years of professional experience
2018
2018
years of post-secondary education
Work history
Receptionist
Leonardo Hotel
Plymouth
2024.05 - 2025.05
- Delivered polite, professional customer service to enhance business reputation through positive first impressions.
- Managed phone calls, resulting in effective communication flow within the company.
- Communicating confidently with individuals of all backgrounds
- Facilitated prompt issue resolution through careful tracking of complaints until they were fully addressed.
- Exhibited excellent multitasking skills by balancing various responsibilities simultaneously without compromising efficiency or quality of work output.
- Provided valuable support during busy periods, contributing to successful operation under high pressure.
- Upheld confidentiality with sensitive information handling procedures.
Finance Officer
Evolve Housing and Support
, London
2018.01 - 2021.12
- Processing payment to suppliers on a weekly basis
- Handling incoming calls and emails from suppliers and funding partners
- Updating financial records regularly for streamlined operations and better decision-making.
- Performed meticulous risk assessment, mitigated potential fiscal issues
- Analysed financial data to provide insightful reports to management.
- Assisting with the auditing process during the end of each financial year.
Education
Bachelor of Arts - Criminology
University of Plymouth
Plymouth 2022.09 - 2025.06
GCSEs - English Literature and Language, Maths, Science, History, ICT, Religious Studies
Raynes Park High School
LondonSkills
- Invoice processing
- Clerical tasks
- MS office proficiency
- Attention to Detail
- Customer Service
- Calm under pressure
- CCTV monitoring and incident reporting
- Telephone etiquette
- Professional attitude
- Resolving conflict
Languages
English
Native
Affiliations
I am passionate about staying active and maintaining a healthy lifestyle. I participate in outdoor activities such as cycling, and yoga, as they not only keep me physically fit but also help me clear my mind and boost my creativity
References
References available upon request.
Timeline
Receptionist
Leonardo Hotel
2024.05 - 2025.05
Bachelor of Arts - Criminology
University of Plymouth
2022.09 - 2025.06
Finance Officer
Evolve Housing and Support
2018.01 - 2021.12
GCSEs - English Literature and Language, Maths, Science, History, ICT, Religious Studies
Raynes Park High School