Shane Spooner
Woolloomooloo,NSW
Summary
Experienced manager specializing in retail locations, offering polished professionalism and expertise in training employees on exceptional customer service etiquette and sales techniques. Skilled in overseeing all facets of customer-facing and back-end operations, ensuring seamless and efficient processes. Seeking to join a dynamic team of self-motivated professionals in a positive learning environment to contribute to the organization's vision and objectives through a strong work ethic and unwavering integrity.
Overview
22
22
years of professional experience
Work History
Retail & Corporate Sales Manager
Ecoya
09.2024 - Current
- Organized successful corporate events to increase brand awareness and generate new leads.
- Created detailed reports on sales performance metrics, highlighting areas requiring attention or action from senior management.
- Analyzed market trends to identify new business opportunities for company expansion.
- Increased corporate sales by developing and implementing effective sales strategies.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Worked closely with product development teams to ensure alignment between offerings and client needs.
- Delivered recommendations to long-term accounts to promote brand awareness to key audience.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
- Established strong client relationships for enhanced customer satisfaction and loyalty.
- Managed accounts to retain existing relationships and grow share of business.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
- Support trade marketing through David Jones and Myer.
Luxury Store Manager
Orlebar Brown (Chanel Group)
09.2023 - 08.2024
- Working with the visual team to ensure products are displayed in accordance with company guidelines, promotional activity, and seasonal trends
- Ensured that excellent customer service levels are maintained
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Ensured the store routines, policies, and guidelines are met to assist in loss prevention and safety in the store
- Set an example for the team by acting as a role model in-line with the company values
- Prepare and analyze financial reports to support management with understanding the store's profitability
- Develop strategies to work cost effectively to maximize profit while ensuring that customer service is not compromised
- Schedule employees to cover all hours of operation without overtime unless it is completely necessary
- Supported team members at all levels in recruitment and development processes
- Effectively communicated with customers, staff, senior employees, and employees at other stores through various channels including in person interactions, phone conversations, and emails.
- Managed stock inventory and ensured accurate placement and display on shelves
- Conduct inventory checks followed by the investigation of any discrepancies
- Ensured full compliance with regulations in aspects including health & safety, workforce and employment issues, and brand protection
- Monitored staff behaviour, attitude, and presentation to ensure alignment with retail store's values.
- Lead the team to ensure staff are clear about the direction and strategy to support the drive to hit targets and achieve results.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
Regional / Events Manager
Between The Flags / Bondi Active
06.2021 - 09.2023
Store Manager
H&M
09.2019 - 05.2021
Sales Manager
American Eagle Outfitters
04.2018 - 08.2019
Cluster Manager
Australian Geographic
05.2015 - 03.2018
Retail / F&B Manager
CentrePoint Tower
11.2012 - 04.2015
Regional Manager
T bar (NSW, ACT, QLD)
01.2010 - 10.2012
Cluster Manager
Lonsdale London
01.2007 - 01.2010
Full Time / Assistant Manager
Betts
01.2004 - 01.2007
Education
Technical And Further Education
Sydney, NSWSkills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Team leadership and coaching
- Store Merchandising
- Inventory Management
- Schedule Management
- Staff training/development
- Financial operations management
- Culture development
- Maximizing profitability
Timeline
Retail & Corporate Sales Manager
Ecoya
09.2024 - Current
Luxury Store Manager
Orlebar Brown (Chanel Group)
09.2023 - 08.2024
Regional / Events Manager
Between The Flags / Bondi Active
06.2021 - 09.2023
Store Manager
H&M
09.2019 - 05.2021
Sales Manager
American Eagle Outfitters
04.2018 - 08.2019
Cluster Manager
Australian Geographic
05.2015 - 03.2018
Retail / F&B Manager
CentrePoint Tower
11.2012 - 04.2015
Regional Manager
T bar (NSW, ACT, QLD)
01.2010 - 10.2012
Cluster Manager
Lonsdale London
01.2007 - 01.2010
Full Time / Assistant Manager
Betts
01.2004 - 01.2007
Technical And Further Education
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