Shane McLellan

• Oversee daily operations and coordinate routine tasks to keep work moving.
• Handle customer questions to support friendly, reliable service and satisfaction.
• Support team performance by maintaining clear standards and coaching staff.
• Identify opportunities and promote products effectively
• Ensuring compliance with company policies

• Fostered a positive working environment through effective communication and feedback.
• Assisted in recruitment process, leading to well-rounded teams.
• Maintained cleanliness of branch premises, enhancing workspace efficiency.
• Handled customer complaints promptly, ensuring customer retention.
• Liaised with upper management for strategic planning purposes.
• Oversaw inventory management, reducing stock discrepancies.

My time at SBS was cut short as I as made redundant. I am currently receiving temporary work through a recruitment agency

• Inspected goods upon arrival, reported any discrepancies or damages.
• Facilitated smooth workflow by promptly processing incoming stocks.
• Checked invoices against delivered items to ensure accuracy in record keeping.
• Coordinated with management, contributed valuable input during team meetings.
• Maintained safety regulations by enforcing strict adherence to company policies.

My main duty at DuPont was to supervise the gate. Im also dealt with many different people everyday which expanded my customer service skills. It was also vital for me to always have a positive working attitude as I was usually the face people first seen when arriving at the site. I left DuPont in 2002 to take care of my three children who were between the ages of 1-8 which explains the gap in my employment

• Assisted in the preparation of meals for high quality dining experiences.
• Enhanced overall guest experience with attentive service.
• Demonstrated knowledge of emergency procedures
• Maintained cleanliness and organisation of ship areas for enhanced safety and comfort.
• Executed daily tasks with efficiency to meet crew guidelines and deadlines.
• Collaborated effectively with other staff members, promoting a harmonious work environment.

• Assured safety on-site by strictly adhering to health and safety guidelines.
• Provided essential manual support on site, including moving materials, cleaning, site preparation and assisting tradespeople like bricklayers and plumbers.
• Operating machinery and adhering to strict health and safety protocols