Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Shane Leonard

London

Summary

A people focused Operator with extensive expertise in P&L management, people development, and employee engagement. Demonstrates exceptional skills in sales planning and implementation, change management, and business development. Proven track record in coaching and mentoring, recruiting and hiring, and project management. Adept at providing operational support while maintaining an organised and efficient work environment. Committed to driving business growth through strategic planning and effective team leadership.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Regional Operations Managers

XP Factory
London
07.2024 - Current
  • Manage a region of 7 venues within London, Essex and Kent including the UK Flagship venue.
  • Regional Weekly turnover of 350k reaching 800-900k during peak times.
  • Streamlined processes to improve and optimise operational standards.
  • Work with the management teams to monitor costs and maximise profitability.
  • Assisted with the launch of our Maintenance system, Planned and arranged all PMVs across the estate.
  • Led the way with our EAP and encouraged GMs to use this tool across the business.
  • Created a space for people led management, keeping our people at the forefront of everything we do.
  • Managed the transition of franchise takeovers as well as New site openings.
  • Trained and developed high performing managers across the region.

General Manager

Boom Battle Bar/ XP Factory
London, City of Westminster
07.2023 - 07.2024


  • UK Flagship General Manager
  • Training centre for all new members of management across the estate.
  • Recruited a high performing 11 member strong management team with focus on delivering clear results.
  • Managed high-performing team of over 110 members of staff to deliver a world class guest journey, whilst building on our incredible reputation.
  • Tracked KPIs to drive profitability and target delivery.
  • Delivered weekly revenues of 100-120k reaching up to 300k during peak season.
  • Worked closely with the sales team to drive both BtoB and BtoC revenue.
  • Worked closely with the operations team to drive standards and continuously reach new highs.
  • Assisted in the launch of new sites and led the onsite operations during the transition periods.
  • Manage a Sales & Events team working closely on strategic sales driving activities.
  • Work closely with the HR Manager on people management strategies.
  • Manage multiple sites taking accountability for each venues P&L.
  • Extensive experience in human resources.

Multi-site General manager

Antic Pub Company
london
07.2021 - 07.2023
  • Multi-Site management overseeing the general operations of two late night venues and a Spanish tapas restaurant.
  • Combined weekly revenue of 120-150k.
  • Increased average sales by 37% within six months.
  • Late night trade with over 500 guests in the venue on a Friday and Saturday night
  • Managed three management teams across the sites, setting KPI's and performance plans across the board.
  • Extensive understanding of P&L's. Working with the management teams to drive LFL sales and maximise profits.
  • Monitored controllable costs, implemented strategic plans to reduce these where possible.
  • Created people plans building strong teams and improving staff retention/ Morale.
  • Introduced staff incentives which in turn creates a positive working environment.
  • Launched and trained General managers on a new HR interface (Harri)
  • Launched Pronet/Access Maintain. Trained all management teams on the functions.
  • Supported and trained management teams across the estate.
  • Delivered on budget whilst improving standards across the board.

General manager

Antic Pub Company
01.2021 - 07.2021
  • New site opening.
  • Weekly turnover of 18-25k.
  • Recruited and trained a team of 20 staff.
  • Built a regular customer base.
  • Wrote and set standard operating procedures.
  • Tracked KPIs to drive profitability and target delivery.
  • Built and maintained all compliance records.
  • Building safety, maintenance, PMV's.
  • Market research in the development of our menus.
  • Created the framework to a centre of excellence model.
  • Grew sales by 65% within the first 3 months.

Deputy pub Manager

JD Wetherspoons
01.2019 - 01.2021
  • Led and developed and team of over 80 members of staff.
  • Led the training of new managers within the region.
  • Held my home Pub and other Pubs within the region.
  • Monitored controllable costs and strategically planned to deliver on budget.
  • Increased average weekly sales by 35%.
  • Broke records delivering 117k net in a week.
  • Top Five pubs within Wetherspoons.
  • Built a strong team which in turn helped with staff retention/morale.
  • Monitored and maintained stock levels for maximised efficiency and minimised waste.
  • Extensive knowledge with compliance audits, EHO's and licencing visits.
  • Coordinated Front of House and Back of House staff ahead of events for smooth execution to maximise guest satisfaction.
  • Planned staff rotas to meet customer demand whilst remaining under budget. Having over 1200 covers in our outside space this was imperative during good weather.

Shift leader

JD Wetherspoons
09.2018 - 01.2019
  • I joined Wetherspoons whilst completing my final year of my degree
  • Within this role I would run shifts and ensure that food and drinks were all served to spec
  • As well as ensuring the pub ran smoothly, I then started to take on rota and people management
  • I then was asked to move to a much larger pub of which was failing at the time
  • This was a challenge that I was happy to accept.

Supervisor/ Duty Manager

Morley's department store
12.2016 - 09.2018
  • Within this role I was a store key holder and looked after the staff and customers whilst in operation
  • I ensured that the store ran smoothly and dealt with any issues both front and back of house
  • This challenged me and broadened my knowledge within a business, allowing me to learn the roles behind running a successful business.

Education

A-levels -

Bishop Thomas Grant

Primary teaching degree -

Kingston University
Kingston upon Thames
07.2021

Skills

  • P&L management
  • People development
  • Employee engagement
  • Organised and efficient
  • Sales planning and implementation
  • Change management
  • Coaching and mentoring
  • Recruiting and hiring
  • Business development
  • Project Management
  • Operational support

Certification

  • Personal licence.
  • First Aid.
  • WAVE training.
  • ACT awareness.

References

References available upon request

Timeline

Regional Operations Managers

XP Factory
07.2024 - Current

General Manager

Boom Battle Bar/ XP Factory
07.2023 - 07.2024

Multi-site General manager

Antic Pub Company
07.2021 - 07.2023

General manager

Antic Pub Company
01.2021 - 07.2021

Deputy pub Manager

JD Wetherspoons
01.2019 - 01.2021

Shift leader

JD Wetherspoons
09.2018 - 01.2019

Supervisor/ Duty Manager

Morley's department store
12.2016 - 09.2018

A-levels -

Bishop Thomas Grant

Primary teaching degree -

Kingston University

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Shane Leonard