Shane Hickey
Budapest
Summary
Enthusiastic team player with knowledge of resolving customer problems. Works to increase success through effective work strategies and customer service.
Takes on challenges harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Resourceful employee with outstanding knowledge to develop and maintain healthy customer pipeline. Consistently works to attract new business opportunities. Talent in administrative oversight, recruitment processes and customer service improvements.
Overview
6
6
years of professional experience
Work history
Sales & Solutions
Workvivo (by Zoom)
Cork , Ireland
2018.11 - 2024.03
- Joined as the 6th employee to a SaaS start-up company in my home town of Cork, Ireland as our first dedicated sales representative.
- After 5 and a half years, hundreds of new colleagues and customers gained and an acquisition by Zoom Video Communications I made the decision to depart.
- My duties evolved and naturally in a startup to scale up environment, filled various different roles. Initially asales representative, I evolved into solutions architecture and solutions consulting.
- Dealing with customers throughout the sales process, customising and delivering demo's and follow up presentations. Dealing with push backs and client issues.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity with a constantly evolving product.
- Successfully delivered on tasks within tight deadlines.
- Applied positive customer service approach to increase satisfaction levels.
- Supported and partnered with wider team outside of sales as the company grew, such as marketing, CX, development and leadership.
- Took responsibility for onboarding sessions and going the extra mile professionally and socially to welcome new joiners to our team.
Sales & Renewals Representative
Irish Life Health
Cork, Ireland
2017.10 - 2018.11
- Health Insurance Sales and Renewals
- Guiding clients towards suitable plans for their needs.
- Complying with national regulations (HIA)
- Gained valuable experience as my first job in the corporate world
- Provided excellent customer service, received commendations from clients frequently.
- Generated many new business opportunities for company growth.
Skills
- Communication skills
- Customer satisfaction
- Calm under pressure
- Problem-solving
- Leadership
- Resourcefulness
- Team building
Timeline
Sales & Solutions
Workvivo (by Zoom)
2018.11 - 2024.03
Sales & Renewals Representative
Irish Life Health
2017.10 - 2018.11