Shanaya Macdonald
Nottingham,NGM
Summary
Encouraging and analytical problem-solver with talents for team building and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
1
1
year of professional experience
Work History
Entrepreneur
Self Employed
12.2022 - 09.2023
- Streamlined operations by identifying inefficiencies and implementing cost-saving measures that improved overall profitability.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Devised processes to boost long-term business success and increase profit levels.
- Interacted well with customers to build connections and nurture relationships.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Mapped income generating strategies to grow revenue.
- Launched new product lines successfully through comprehensive planning, strategy and research.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Brought in consistent revenue with sharp marketing tactics, promoting business expansion and diversification of offerings.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Warehouse Picker Packer
Boots
04.2022 - 05.2022
- Completed inventory accounts to keep records current and promote accurate ordering.
- Increased order fulfillment rates by implementing effective time-management strategies during peak periods.
- Collaborated with team members to complete timely orders and avoid delays.
- Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
- Excellent communication skills, both verbal and written.
- Reviewed order slips, picked products and staged merchandize to be shipped.
- Managed timely and effective replacement of damaged or missing products.
Education
Travel And Tourism
Nottingham College
Nottingham, United Kingdom06.2022
Music
Nottingham College
Nottingham06.2020
Bluecoat Academy
Nottingham07.2019
Skills
- Customer Service Management
- Product Packaging
- Issue and Complaint Resolution
- Cultural development
- Direct Sales
- Merchandise Stocking
- Product displays
- Shipping and receiving
- Shelving of products
- Warehousing functions
- Packing and Shippinh
- Service standard compliance
- Stock management
Timeline
Entrepreneur
Self Employed
12.2022 - 09.2023
Warehouse Picker Packer
Boots
04.2022 - 05.2022
Travel And Tourism
Nottingham College
Music
Nottingham College
Bluecoat Academy
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