Summary
Overview
Work history
Education
Skills
Accomplishments
Timeline
Generic
Shanavaz Babulal

Shanavaz Babulal

Reading,India

Summary

Video Conferencing Engineer with 8 years of experience in deploying, configuring, and supporting Poly HP video conferencing endpoints and infrastructure. Skilled in GS 500, G7500, VVX, CCX, Clariti Core, Edge, Clariti Manager, RMX 4000, and Harman Server. Proven expertise in troubleshooting, system optimization, and delivering seamless virtual collaboration experiences for enterprise environments

Overview

11
11
years of professional experience
1
1
year of post-secondary education

Work history

SR TECHNICAL SUPPORT ENGINEER

INSPIRA ENTERPRISE INDIA LIMITED
Bangalore, India
01.2022 - 03.2024
  • Managing video conferencing servers Clariti Core, Edge servers.
  • Managing L2-level tickets.
  • Ensure that all VCs are configured according to standards.
  • All VC devices should be turned on during office hours.
  • Ensure that all VC sessions are connected on time.
  • Conduct daily health checks and ensure that all room parameters are met.
  • Combined technical expertise and strong interpersonal skills to diagnose and resolve issues remotely.
  • Coordinate with vendor to resolve issue.
  • Real-time troubleshooting and coordination to ensure smooth VC sessions
  • Strong knowledge of RMX, Edge, and new Clariti setup (poly)
  • Clariti app, media relay.
  • Troubleshot operating systems, hardware and software problems to identify root causes.
  • Delivered complete set-up assistance for networking systems, IP phone equipment and related IT gear.
  • Carried out preventative checks and maintenance at end of customer interactions to prevent need for further support.
  • Provided first line support for technical failures, employing technical expertise to quickly resolve faults.

SR TECHNICAL SUPPORT ENGINEER

BLOOM ELECTRONICS PVT LTD
Chennai, India
10.2019 - 01.2022
  • Verify that all VCs are set up in compliance with standards
  • Every VC device needs to be turned on during business hours
  • Ensure that VC sessions are connected promptly
  • Every day, check-ups on health and maintenance of all room parameters
  • Notify central monitoring team of any issues pertaining to cables or devices, and work with vendor to find solution
  • Prior to meeting, user concerns regarding audio and video are attended to, along with support for PPT sharing
  • Real-time troubleshooting and coordination to ensure seamless venture capital sessions.

SUPERVISOR

AKSHAY COIRE PVT LTD
Trichy, India
08.2018 - 06.2019
  • Maintaining product quality
  • Controlling production
  • Experience with Hardware and Software Configuration
  • User management (create and maintain accounts)
  • Check to ensure that all peripherals are functioning properly
  • Quickly arrange for hardware repair in event of hardware failure
  • Create backup and recovery plan.

CUSTOMER SUPPORT ENGINEER

3I CONNEXXIONS
Bangalore, India
11.2015 - 11.2017
  • Manage and support voice and video networks for clients
  • Handle first- and second-level escalation
  • Expertise in hardware and software configuration
  • Computer assembly and maintenance
  • Troubleshoot hardware and software issues
  • Install and configure peripherals, components, and drivers
  • Installing software and applications to user specifications
  • Extensive knowledge of computer hardware
  • Extensive knowledge of Symantec Backup Exec
  • Excellent troubleshooting skills.

SYSTEM ADMINSTRATOR

SIVASAKTHI INDUSTRIAL EXPLOSIVE PVT, LTD
Trichy, India
02.2013 - 11.2015
  • Account setup and maintenance, and user administration
  • Quickly arrange repair for hardware in event of hardware failure
  • Set up backup and recovery policy.
  • Monitor network communication.
  • Updating system as soon as new versions of operating system and application software are released.
  • Implement policies for using computer system and network.
  • Set up security policies for users.
  • Password and identity management.

Education

10th - State board

Sengunthar Hr. Sec. School, Trichy
06.2002 - 03.2003

12th - Maths computer science

Sengunthar Hr. Sec. School, Trichy
08.2005 - 03.2005

12th - Maths computer science

Sengunthar Hr. Sec. School, Trichy
06.2004 - 03.2005

Skills

  • Good problem-solving and analytical skills
  • Good knowledge of system Centre operations Manager
  • Good knowledge of Polycom GS 500, as well as VVX 500, CCX700, G7500, Studio Family and poly servers
  • Issue escalation
  • Remote troubleshooting
  • Root Cause Analysis (RCA) methodology
  • Technical diagnosis
  • 1st and 2nd line support
  • Safety checks
  • Time management
  • WebRTC, Cloud calls
  • Technical documentation
  • Team supervision
  • Video conferencing management

Accomplishments

  • Customer expressed gratitude for the problem with Polycom infrastructure that was fixed without OEM assistance
  • Played a key role in implementing Clariti setup for an existing customer

Timeline

SR TECHNICAL SUPPORT ENGINEER

INSPIRA ENTERPRISE INDIA LIMITED
01.2022 - 03.2024

SR TECHNICAL SUPPORT ENGINEER

BLOOM ELECTRONICS PVT LTD
10.2019 - 01.2022

SUPERVISOR

AKSHAY COIRE PVT LTD
08.2018 - 06.2019

CUSTOMER SUPPORT ENGINEER

3I CONNEXXIONS
11.2015 - 11.2017

SYSTEM ADMINSTRATOR

SIVASAKTHI INDUSTRIAL EXPLOSIVE PVT, LTD
02.2013 - 11.2015

12th - Maths computer science

Sengunthar Hr. Sec. School, Trichy
08.2005 - 03.2005

12th - Maths computer science

Sengunthar Hr. Sec. School, Trichy
06.2004 - 03.2005

10th - State board

Sengunthar Hr. Sec. School, Trichy
06.2002 - 03.2003

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