Shanai Vallely
Lichfield,Staffordshire
Summary
Accomplished Customer Service Representative of 7 years, consistently maintaining customer satisfaction and contributing to company success. Motivated professional capable of building productive relationships, resolving complex issues and winning customer loyalty.
Dedicated professional with a strong foundation in customer service, adept at empathy in customer interactions and conflict resolution. Proficient in email correspondence, telephone etiquette, and MS Office, ensuring high standards of communication and organisation.
Skilled multitasker with expertise in schedule management and training and development, committed to maintaining adherence to high customer service standards.
Overview
5
5
years of professional experience
6
6
years of post-secondary education
Work History
Customer Support Advisor (Motor Claims)
Accident Exchange (AX)
Hybrid
04.2022 - 03.2025
- Handled claims investigations, ensuring company protection against losses.
- Negotiated settlements between parties involved in claims disputes for fair outcomes.
- Monitored insurance claims from initiation through completion-ensuring that all necessary documents were processed correctly on time.
- Facilitated regular meetings with third-parties for improved collaboration.
- Mitigating claim losses to ensure maximum recovery.
- Managed communication with insurers, claimants throughout the process ensuring smooth process flow.
- Assessed damaged vehicles to establish the most effective repair route.
- Facilitated customer satisfaction by delivering timely and transparent communication during the claims process.
- Reduced fraudulent claims with meticulous investigation procedures.
- Liaised with repair workshops for detailed loss estimation.
- Improved claim accuracy by thoroughly investigating accidents and damages.
- Verified vehicle repairs following completion, ensuring quality standards were met.
- Streamlined reporting processes for superior productivity.
Energy Specialist
Sigma Financial Group (Eon-Next)
Remote
06.2021 - 03.2022
- Handled high volume calls daily to provide exceptional customer support.
- Provided professional, reliable customer support, advice and problem-solving for optimised customer satisfaction.
- Managed complex queries.
- Offered suggestions for improving efficiency of meter reading process based on personal experiences and observations.
- Facilitated smooth billing processes by timely submission of all meter readings collected every month-end period.
- Restructured debt plans easing financial burdens on struggling clientele.
- Processed card payments to facilitate seamless transactions.
Assistant Manger
The Railway Inn
Shenstone, Staffordshire
01.2020 - 04.2021
- Coordinated with management on operational issues providing solutions for better efficiency.
- Conducted team meetings on a regular basis, promoting open communication within the team.
- Managed cash registers accurately reducing discrepancies at end of day reconciliation.
- Managed daily operations to ensure smooth running of the shop floor.
- Assisted in recruitment process to build an effective workforce.
- Handled stock control duties diligently preventing overstocking or shortages.
- Delegated tasks to team members efficiently improving overall productivity.
- Provided support to manager during audits, ensuring accurate reports.
- Minimised inventory loss for improved profit margins.
- Ensured health and safety compliance, maintaining a safe working environment for all staff members.
Education
BTEC Level 2 - Hair and Beauty
University College Birmingham
Birmingham 09.2017 - 06.2018
BTEC Level 3 - Equine Management
South Staffordshire College
Penkridge, Staffordshire 09.2016 - 06.2017
GCSEs -
Saint Francis of Assisi CTC
Aldridge, Walsall 09.2011 - 07.2016
Skills
- Empathy in customer interactions
- Email correspondence
- Skilled multitasker
- Schedule management
- Training and Development
- Conflict resolution
- MS office proficiency
- Telephone etiquette
- Adherence to high customer service standards
- Problem Solving
Timeline
Customer Support Advisor (Motor Claims)
Accident Exchange (AX)
04.2022 - 03.2025
Energy Specialist
Sigma Financial Group (Eon-Next)
06.2021 - 03.2022
Assistant Manger
The Railway Inn
01.2020 - 04.2021
BTEC Level 2 - Hair and Beauty
University College Birmingham
09.2017 - 06.2018
BTEC Level 3 - Equine Management
South Staffordshire College
09.2016 - 06.2017
GCSEs -
Saint Francis of Assisi CTC
09.2011 - 07.2016
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