Summary
Overview
Work history
Education
Skills
Timeline
Generic

Shanai Duncan

Northolt,Middlesex

Summary

I am motivated self - starter and energetic customer service professional with various customers facing roles. I have a passion for delivering exceptional customers service. I have good communication with multiple people irrespective of age, gender and sex. I am very good at getting to know my customers and building a rapport that creates repeat business.


I am friendly and approachable individual with excellent communication skills. Builds relationships easily and encourages participation in group settings

Overview

4
4
years of professional experience
8
8
years of post-secondary education

Work history

Team member

Snakes & Ladders
Brent
03.2024 - 03.2025
  • Front of house duties, greeting customers, taking payment and answering the phones
  • Hosting the play area, playing games, and keeping everyone safe
  • Cleaning the premises including the play area, front office and toilet
  • Participating in training
  • Displayed teamwork skills to improve overall productivity.
  • Maintained high standards of hygiene, securing customer trust.
  • Provided excellent customer service to enhance business reputation.

Team member

Flipout
Brentford, Ealing
09.2021 - 09.2023
  • Carried out day-to-day duties accurately and efficiently.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Supported team by demonstrating respect and willingness to help.
  • Consistently arrived at work on time and ready to start immediately.
  • Cleaned work areas and equipment to maintain faultless hygiene standards.

Education

GCSEs -

William Perkins High School
Bromley, BRY
09.2016 - 06.2021

Level 3 BTEC - Business Studies

West Thames College
Isleworth
09.2021 - 06.2024

Skills

  • Articulate communicator
  • Hardworking
  • Customer service
  • Patience
  • Problem Solving
  • Customer Service
  • Cash handling
  • Customer relations
  • Customer relationship management
  • Team player
  • Task management

Timeline

Team member

Snakes & Ladders
03.2024 - 03.2025

Team member

Flipout
09.2021 - 09.2023

Level 3 BTEC - Business Studies

West Thames College
09.2021 - 06.2024

GCSEs -

William Perkins High School
09.2016 - 06.2021
Shanai Duncan