Summary
Overview
Work History
Education
Skills
Timeline
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Shana Reid

Grangemouth,Falkirk

Summary

Retail professional who excels in fast-paced environments. Extensive experience in customer service, merchandising, meeting legal requirements and cash handling. Friendly sales associate adept at working in diverse retail and customer service environments.

Dependable and driven individual with strong work ethic seeking role in retail. Possesses excellent customer service and communication skills, coupled with knack for problem-solving. Aims to contribute to positive shopping experience and boost customer satisfaction.

Overview

6
6
years of professional experience
4
4
years of post-secondary education

Work History

Store manager

BE Uniforms
Falkirk
08.2023 - 02.2025
  • Resolved customer complaints effectively, protecting the store's image and consumer relationships.
  • Managed staff rosters, ensuring adequate coverage during peak times.
  • Maintained an organised stock room for easy accessibility of goods.
  • Monitored inventory levels consistently to avoid stock shortages or overages.
  • Handled cash transactions accurately, minimising financial discrepancies at the till.
  • Ensured high levels of customer satisfaction with proactive interaction and prompt issue resolution.
  • Boosted store's reputation for excellence through meticulous upkeep, product presentation and customer service.
  • Assisted customers in locating products around the shop floor promptly.

Care Assistant

New Carron Court Care Home
02.2022 - 08.2023
  • Monitored individual's physical and emotional wellbeing, promptly reporting changes and providing suggestions for care plan adjustments
  • Charted daily observations, mobility activity and eating percentages to aid continued client assessment
  • Assisted in all aspects of personal care, retaining comfort and dignity
  • Maintained up-to-date knowledge on latest care practices by attending regular meetings and training opportunities

Support Worker

1St Homecare
07.2021 - 02.2022
  • Assisted with personal care activities such as washing and dressing, consistently promoting positive health and hygiene
  • Reported on service user progress to senior staff, addressing concerns and suggesting appropriate action
  • Used excellent communication and interpersonal skills to engage and interact with individuals in need
  • Provided physical and emotional support, employing compassionate care to help individuals achieve their full potential

Retail Assistant

British Heart Foundation
Falkirk
09.2018 - 02.2020
  • Operated a cash register for cash and credit card transactions with 100% accuracy
  • Priced merchandise
  • Handled all customer relations issues in a gracious manner and in accordance with company policies
  • Welcomed customers into the shop
  • Cleaned and organised the shop, including the checkout desk and displays
  • Cashed up till and completed end of the day paperwork
  • Opened and closed shop
  • Answered telephone and completed customers collections and explained the benefits of gift aid for the charity

Education

S.V.Q level 4 - Employability

Braes High School
08.2000 - 12.2004

Skills

  • Active listening skills
  • Retail sales
  • Merchandising
  • Quick learner
  • Exceptional customer service
  • Cash/Credit card operations
  • Excellent people skills
  • Upselling

Timeline

Store manager

BE Uniforms
08.2023 - 02.2025

Care Assistant

New Carron Court Care Home
02.2022 - 08.2023

Support Worker

1St Homecare
07.2021 - 02.2022

Retail Assistant

British Heart Foundation
09.2018 - 02.2020

S.V.Q level 4 - Employability

Braes High School
08.2000 - 12.2004

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Shana Reid