Summary
Overview
Work history
Education
Skills
Timeline
Generic

Shana Grant

London,ENG

Summary

Having successfully graduated from St Francis Xavier Catholic Sixth Form and studying at University, I want to reinforce my theoretical and factual knowledge with practical experience. Through my academics, I have shown myself to be dependable, self-motivated, and devoted to achieving my goals. I am confident working independently and fearless in new environments. I flourish in team exercises and adhere to constructive criticism. I am a driven professional with a background in sales, customer service and operations management across diverse industries. Highly skilled at fostering customer relationships to increase loyalty and retention while improving satisfaction levels and seeking to leverage substantial target achievement to progress within a growing company. I am a dedicated student seeking a flexible retail position. Ready for practical experience and enthusiastic about helping others. I'm Prepared to learn and support the team. Friendly Store Assistant with a knack for customer service and stock management. Skilled in creating welcoming environments and ensuring smooth store operations. Known for improving customer satisfaction and maintaining well-organised inventory.

Overview

8
8
years of professional experience

Work history

Store Assistant

Aldi
London
06.2024 - Current
  • Directed customers towards desired merchandise successfully reducing search time.
  • Supported colleagues during peak hours for efficient checkout process.
  • Improved product availability by effectively restocking shelves.
  • Carried out price checks accurately for correct billing at the till point.
  • Received deliveries timely, ensuring rapid shelf restocking.

Retail Assistant

Primark
london
07.2022 - 09.2022
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Delivered outstanding in-store experience through positive and attentive customer service.
  • Continually replenished stock in line with sales records, keeping well-maintained, presentable item displays.
  • Regularly exceeded weekly sales targets through exceptional service and proven upselling techniques.
  • Accurately and efficiently processed cash, cheque, card and mobile payments using POS systems.
  • Maintained easy-to-navigate stock room systems, ensuring products were stored and displayed in order.
  • Maintained outstanding till service efficiency during peak hours, reducing customer wait times for optimized satisfaction.
  • Processed product returns, ensuring items were clean and resalable.
  • Monitored display stock levels, replenishing for consistently well-stocked sales floor.

Trading Assistant

Sainsbury's
Leicester, leicestershire
12.2021 - 03.2022
  • Provided helpful customer advice on sourcing and locating desired products.
  • Maintained visually appealing displays through regular stock replenishment and reorganisation.
  • Handled stock with due care and attention, limiting damage and unnecessary waste.
  • Sorting and replenishing stock, as well as code checking across the produce, fresh foods and dry goods and unloading deliveries.

staff member

McDonald's
London
10.2018 - 09.2021
  • Assessed and evaluated the quality and packaging of goods to ensure standards were suitable for customer consumption
  • Adhered to policies enforced by the food standard agency and followed the company's rules and practices regarding the handling of food
  • Collaborated closely with the stock replenishment team to ensure the kitchen did not experience any missing or low levels of stock
  • Provided support and managed all stages of cash and non-cash transactions

Customer Assistant

Marks & Spencer
London
05.2017 - 09.2017
  • Responsible for processing, categorizing, and organizing customer orders into their designated zones
  • Developed strong, working professional relationships with new and existing customers
  • Adapted my communication skills ensuring customers and colleagues of different backgrounds felt at ease when asking for assistance

Education

GCSEs -

St Martin in The Fields High School For Girls
LONDON
09/2013 - 06/2018

A-Levels - Business Management

St Francis Xavier Catholic Sixth Form College
09/2018 - 06/2021

Bachelor of Arts - Business management

De Montfort University
Leicester
10/2021 - 06/2024

Skills

  • Punctuality
  • Adaptability
  • Digital literacy
  • Target-driven
  • Exemplary customer service
  • Efficient multitasker
  • Money handling
  • Customer service oriented
  • Superb time management

Timeline

Store Assistant

Aldi
06.2024 - Current

Retail Assistant

Primark
07.2022 - 09.2022

Trading Assistant

Sainsbury's
12.2021 - 03.2022

staff member

McDonald's
10.2018 - 09.2021

Customer Assistant

Marks & Spencer
05.2017 - 09.2017

GCSEs -

St Martin in The Fields High School For Girls
09/2013 - 06/2018

A-Levels - Business Management

St Francis Xavier Catholic Sixth Form College
09/2018 - 06/2021

Bachelor of Arts - Business management

De Montfort University
10/2021 - 06/2024
Shana Grant