Summary
Overview
Work History
Education
Skills
Timeline
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Shana Davies

Kingswinford,DUD

Summary

Skilled customer service professional with 5 years experience in the hospitality industry. Eager to deliver genuine and gratifying customer experiences. Excellent communication skills and attention to detail. Solution orientated and proactive in decision making and problem solving.

Overview

5
5
years of professional experience

Work History

Barista

Wallheath Coffee Co
08.2022 - Current
  • Creating an extensive range of drinks to the highest standard.
  • Getting creative with different products to create new and exciting menu items.
  • Building a rapport with the many regular customers and having genuine, engaging interactions, memorizing their specific requests.
  • Taking appealing photos of products for social media.
  • Making note of bookings and organizing reservations.
  • Opening and closing the shop, including: cash handling, thoroughly cleaning the customer area, restocking products and cleaning and shutting down the coffee machine.
  • Working with kitchen staff to get food and drink orders out in a timely manner. Communicating table numbers and specified order requests to ensure the customers receive the best service.

Barista Maestro (supervisor)

Costa Coffee
09.2021 - 06.2023
  • Managed team of 12 to facilitate smooth day-to-day running of shifts.
  • Exhibited brand standards in up to 200 daily customer interactions by employing warm and welcoming greetings, upselling specific items based on their order and answering any questions about allergens or specific products confidently.
  • Maintained cleanliness of front-of-house areas in line with brand standards through rigorous visual inspections. Implemented a weekly deep cleaning list for staff and myself to complete so store was kept at the highest standard of cleanliness.
  • Received and placed orders through GXO and Freshways using the ordering system. Taking stock of milk deliveries and being able to order an accurate amount for the same day delivery.
  • Trained 3 new baristas in consistent and superb coffee making, outstanding customer service and how to upsell certain products to meet store targets.
  • Built strong relationships with customers, recalling names and regular orders to maintain rapport and loyalty.
  • Used excellent memorization skills to maintain extensive drinks menu, ingredients and recipe knowledge.
  • Made and served high-volume beverages with speed, quality and consistency, thriving in fast-paced café environments. Being able to make drinks for both drive thru and front of house to provide fast and consistent service.
  • Handled cash and banking on evenings, ensured paperwork was filled out accurately and up to standards in order to pass financial audits with ease.
  • Opened and closed store several days a week, completing clean down procedures and setting up and balancing till

Sandwich Artist

Subway
09.2019 - 09.2021
  • Trained team members to prepare sandwiches and other menu items according to uniformity, presentation and portioning standards.
  • Thoroughly cleaned food preparation areas, tools and equipment, maintaining faultless hygiene standards.  Communicated menu information clearly, upselling seasonal items and promoting featured products.
  • Prepared sandwiches and other menu offerings in line with quality, portion and timeframe targets.
  • Provided clear, accurate product information to address dietary restrictions and food allergies.
  • Prepared and packaged orders with precise presentation skills.
  • Fulfilled as many as 50 delivery orders an hour, whilst maintaining a calm environment in store and making sure customers dining in were still served quickly and thoughtfully.
  • Maintained food safety by checking temperatures and storing ingredients correctly.
  • Advised customers on menu queries, recommendations and dietary and allergy concerns.

Education

King Edward VI College
Stourbridge
06-2019

Kingswinford Academy
Kingswinford
07-2019

Skills

  • Supervisory leadership
  • Communication and team work
  • Customer service
  • Time management
  • Upselling
  • Attention to detail
  • New staff training
  • POS systems
  • Stocktaking and ordering

Timeline

Barista

Wallheath Coffee Co
08.2022 - Current

Barista Maestro (supervisor)

Costa Coffee
09.2021 - 06.2023

Sandwich Artist

Subway
09.2019 - 09.2021

King Edward VI College

Kingswinford Academy

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Shana Davies