Summary
Overview
Work history
Education
Skills
Timeline
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Shana Davies

kingswinford,West Midlands

Summary

Friendly Barista with great people skills and 2 years experience. Dedicated to creating a personalised experience for each customer. Knowledgeable in all aspects of coffee shop operations such as impeccable customer service, supply ordering, cash handling and create a welcoming environment.

Completed food safety training and driven to always maintain a high standard of cleanliness.


Overview

4
4
years of professional experience
6
6
years of post-secondary education

Work history

Barista Maestro (supervisor)

Costa Coffee
Kingswinford, West Midlands
09.2021 - Current
  • Managed team of 12 to facilitate smooth day-to-day running of shifts.
  • Opened and closed store several days a week, completing clean down procedures and setting up and balancing till.
  • Handling cash and banking on evenings, ensuring paperwork is filled out accurately and up to standards in order to pass financial audits with ease.
  • Trained 3 new baristas in consistent and superb coffee making, outstanding customer service and how to upsell certain products to meet store targets.
  • Received and placed o\rders through GXO and Freshways using the ordering system. Taking stock of how much milk we had and being able to order an accurate amount for the same day delivery.
  • Exhibited brand standards in up to 200 daily customer interactions by employing warm and welcoming greetings, upselling specific items based on their order and answering any questions about allergens or specific products confidently.
  • Maintained cleanliness of front-of-house areas in line with brand standards through rigorous visual inspections. Implemented a weekly deep cleaning list for staff and myself to complete so store was kept at the highest standard of cleanliness.
  • Built strong relationships with customers, recalling names and regular orders to maintain rapport and loyalty.
  • Used excellent memorisation skills to maintain extensive drinks menu, ingredients and recipe knowledge.
  • Made and served high-volume beverages with speed, quality and consistency, thriving in fast-paced café environments. Being able to make drinks for both drive thru and front of house to provide fast and consistent service.

Sandwich Artist

Subway
Stourbridge, West Midland's
09.2019 - 09.2021
  • Trained team members to prepare sandwiches and other menu items according to uniformity, presentation and portioning standards.
  • Thoroughly cleaned food preparation areas, tools and equipment, maintaining faultless hygiene standards.
  • Communicated menu information clearly, upselling seasonal items and promoting featured products.
  • Prepared sandwiches and other menu offerings in line with quality, portion and timeframe targets.
  • Provided clear, accurate product information to address dietary restrictions and food allergies.
  • Prepared and packaged orders with precise presentation skills.
  • Fulfilled as many as 50 delivery orders an hours, whilst maintaining a calm environment instore and making sure customers dining in were still served quickly and thoughtfully.
  • Maintained food safety by checking temperatures and storing ingredients correctly.
  • Advised customers on menu queries, recommendations and dietary and allergy concerns.

Education

A-Levels -

King Edward VI College
Stourbridge
09.2017 - 06.2019

GCSEs -

Kingswinford Academy
Kingswinford
09.2012 - 06.2017

Skills

  • Supervisory leadership
  • Opening and closing duties
  • Customer service
  • Food preparation and safety
  • Espresso machine maintenance
  • Beverage preparation
  • Dietary requirement awareness
  • Cash register operation
  • New staff training
  • POS systems
  • Espresso machine operation
  • Up-selling
  • Grinder calibration

Timeline

Barista Maestro (supervisor)

Costa Coffee
09.2021 - Current

Sandwich Artist

Subway
09.2019 - 09.2021

A-Levels -

King Edward VI College
09.2017 - 06.2019

GCSEs -

Kingswinford Academy
09.2012 - 06.2017

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Shana Davies