SHANA COLLIER
Prenton,Merseyside
Summary
Compassionate Healthcare Client Support and Administration Professional with a strong background in coordinating services for vulnerable populations. Expertise in managing competing priorities, maintaining accurate records, and safeguarding confidential information. Demonstrated problem-solving and communication skills, complemented by experience in nursing counselling and family support, facilitating effective team collaboration and independent work.
Overview
1
1
Certification
30
30
years of professional experience
Work History
HEALTHCARE AND WELLNESS PRACTITIONER
Skin Renewal
Cape Town, Greenpoint
08.2016 - 07.2020
- Facilitated therapeutic interventions using evidence-based practices to promote patient mental and emotional wellbeing.
- Contributed to patient care planning and problem-solving in multidisciplinary team meetings, fostering collaborative approaches to enhance patient outcomes.
- Carried out telephone triage and face-to-face consultations to provide evidence-based clinical care to patients.
- Advised on nutrition and health practices to support disease prevention and improve patient lifestyle choices.
- Maintained meticulous records of patient interactions, treatments, and progress, contributing to high-quality continuity of care.
- Maintained and updated patient notes, ensuring accuracy and confidentiality.
- Advocated for patient rights and confidentiality, upholding ethical standards in all aspects of care.
- Managed time effectively to balance patient appointments, administrative duties, and personal education.
- Collected patient samples for laboratory analysis and coordinated laboratory tests to determine patient condition.
ADMINISTRATION AND ACCOUNTS MANAGER (Part time)
Paint Solutions
Bellville, Western Cape
10.1995 - 10.2015
- Maintained accurate financial and administrative records, enabling reliable reporting for management review.
- Maintained cashbook records and reconciled accounts, ensuring accurate financial tracking for informed decision-making.
- Processed payroll and staff salary payments with accuracy and confidentiality controls.
- Processed supplier payments and nurtured supplier relationships through proactive follow-ups, contributing to timely operations.
- Maintained employee records and supported staff administrative activities across departments.
- Managed office priorities through strong organisational skills and detail-focused checks.
- Demonstrated strong organisational skills, attention to detail and the ability to manage multiple priorities effectively.
OFFICE ADMINISTRATOR – WOUND CARE CLINIC (part time)
Wound Care Clinic
Bellville, WC
01.2011 - 01.2012
- Managed daily office operations, coordinating meetings and scheduling appointments.
- Oversaw office correspondence, ensuring timely and efficient handling of emails, phone calls, and mail.
- Handled incoming calls and correspondence with prompt, accurate enquiry responses.
- Addressed office issues promptly, applying practical problem-solving skills and ensuring follow-up actions were completed.
- Maintained confidentiality of sensitive information according to data protection regulations.
- Completed data processing and input orders into relevant systems daily.
- Procured office supplies and stationery, optimising costs while meeting daily operational needs.
- Welcomed visitors to office, ensuring a friendly atmosphere. and alerted relevant staff of guest arrivals.
FOUNDER AND DIRECTOR
New Life Centre – Home for women in crisis
10.1997 - 01.2002
- Developed operational policies and service procedures to enhance service delivery and resident experience
- Coordinated fundraising efforts and organisational administration to secure resources and streamline operations
- Recruited and supervised staff and volunteers to ensure effective teamwork and operational efficiency.
- Founded and managed residential organisation, establishing a supportive environment for residents
- Provided practical and emotional support to residents
Registered Nurse
Durbanville Medi Clinic
Cape Town, Durbanville
01.1997 - 10.1997
REGISTERED NURSE
DURBANVILLE ICU
Durbanville, Western Cape
01.1997 - 10.1997
SCHOOL NURSE
DEPT OF WESTERN CAPE
Bellville, Western Cape
11.1991 - 12.1996
MIDWIFERY
KARLBREMER HOSPITAL
Bellville, Western Cape
01.1991 - 10.1991
Education
POST BASIC COURSE - Primary Health Care
Otto Du Plessis Nursing College
Cape Town01-1995
DIPLOMA - NURSING
CARINUS NURSING COLLEGE
GROOTE SCHUUR, SOUTH AFRICA01-1990
Matriculated -
High School
Cape Town, South Africa01-1986
Skills
- Patient care
- Telephone triage
- Clinical documentation
- Medical record management
- Medical record-keeping
- Patient case management
- Patient advocacy
- Medical confidentiality
- Patient-centred care
- Person-centred planning
- Pressure decision making
- Team leadership
- Written communication
- Empathetic listening
- Microsoft Excel
Certification
- Care certificate (UK)
- Dementia care Training
- Safeguarding adults
- Basic Life Support (BLS)
- Mandatory Care Sector Training as put out by CQC
Timeline
HEALTHCARE AND WELLNESS PRACTITIONER
Skin Renewal
08.2016 - 07.2020
OFFICE ADMINISTRATOR – WOUND CARE CLINIC (part time)
Wound Care Clinic
01.2011 - 01.2012
FOUNDER AND DIRECTOR
New Life Centre – Home for women in crisis
10.1997 - 01.2002
Registered Nurse
Durbanville Medi Clinic
01.1997 - 10.1997
REGISTERED NURSE
DURBANVILLE ICU
01.1997 - 10.1997
ADMINISTRATION AND ACCOUNTS MANAGER (Part time)
Paint Solutions
10.1995 - 10.2015
SCHOOL NURSE
DEPT OF WESTERN CAPE
11.1991 - 12.1996
MIDWIFERY
KARLBREMER HOSPITAL
01.1991 - 10.1991
POST BASIC COURSE - Primary Health Care
Otto Du Plessis Nursing College
DIPLOMA - NURSING
CARINUS NURSING COLLEGE
Matriculated -
High School