Summary
Overview
Work history
Education
Skills
Additional Information
References
Languages
Timeline
Generic
Shan Roberts

Shan Roberts

Epsom,United Kingdom

Summary

I am a strategic and people-centric culture and learning professional with extensive experience designing and delivering impactful development programs that elevate performance and align with organisational goals. With a passion for cultivating inclusive, high-performing cultures, I have led transformative onboarding and learning strategies that drive engagement, capability, and business success.

Recognised for my ability to balance strategic thinking with agile execution, I thrive in fast-paced environments, managing complex priorities while partnering with stakeholders to identify skill gaps and implement innovative solutions. My strengths in performance consulting, team leadership, and cross-functional collaboration ensure I deliver learning programs that are not only engaging but measurable in impact.

I am now excited to bring this blend of insight, innovation, and energy to a Senior Learning Business Partner role—championing continuous learning, supporting organisational change, and shaping a development culture where colleagues thrive and deliver excellence.

Overview

32
32
years of professional experience

Work history

Culture & Inclusion Manager

Santander Consumer Finance
Surrey, United Kingdom
07.2022 - 05.2025
  • Developed and implemented Diversity, Equity, and Inclusion strategies to foster an inclusive workplace - increased engagement by 14%.
  • Collaborated with leadership to drive measurable cultural transformation across teams, with highest participation rate of 81%.
  • Facilitated listening circles that promoted belonging and enhanced inclusive leadership skills.
  • Led award-winning Employee Network Group, executing multiple successful projects.
  • Ensured alignment of DEI practices with global standards for all stakeholders.
  • Participated and oversaw a Reverse Mentoring Program.

Senior Trainer/Learning Business Partner

Santander Consumer Finance
Surrey, United Kingdom
11.2017 - 06.2022
  • Designed and delivered a comprehensive induction program for all new employees, promoting diversity and inclusion awareness.
  • Partnered with subject matter experts to design and deliver engaging and impactful learning programs across all delivery methods.
  • Evaluated and reported effectiveness of learning programs through assessments and performance metrics.
  • Collaborated with cross-functional teams to align learning and development strategies with organisational objectives.
  • Championed continuous improvement and growth mindset through positive learning.

Recoveries Advisor

Santander Consumer Finance
Surrey, United Kingdom
11.2014 - 11.2017
  • Delivered empathetic, culturally sensitive support to bereaved next of kin during challenging interactions.
  • Facilitated communication between customers and solicitors, debt management firms, police, and collection agencies.
  • Ensured compassionate engagement in complex customer relations.

Manager

GES Clean Ltd.
Epsom, United Kingdom
06.2012 - 09.2014
  • Managed customer service operations, coordinating scheduling and recruitment activities.

Manager - Training (Operations Division, Sales & Marketing)

WesBank
Port Elizabeth & Johannesburg, South Africa
04.1993 - 10.2011
  • Managed and delivered training and development programs for interpersonal skills and customer service.
  • Led a diverse team of 14, delivering operational training.
  • Additional Roles at WesBank:
  • Call Centre Manager (Residual Value)
  • Manager - Communications (Acquisitions Division)
  • Compliance Manager (Acquisitions Division)
  • Project Manager (Acquisitions Division)

Education

CIPD Diploma Level 3 & 5 - Learning and Development

Avado
United Kingdom

Certificate Level 2 - Understanding Mental Health First Aid and Mental Advocacy in the Workplace

West Lancashire College
United Kingdom

RSPH Level 3 - Mental Health First Aid

Mental Health England
United Kingdom

Skills

  • Employee engagement and culture transformation
  • Leadership development
  • Network management
  • Change management
  • Organisational development
  • Training design and facilitation
  • Data-driven decision making
  • Stakeholder management
  • Budget oversight
  • Cross-functional collaboration
  • Strategic thinking
  • Wellbeing advocacy
  • Project management
  • Microsoft Office proficiency
  • Strategic planning
  • Conflict resolution

Additional Information

Outside of work, I enjoy spending time with family and friends, movies, traveling and embracing the belief that nothing is impossible—something reflected in my journey of living in three different countries. I’m passionate about sports, especially rugby, and nothing beats a braai (BBQ) around a fire with loved ones.

References

Available upon request.

Languages

English
Fluent
Afrikaans
Intermediate

Timeline

Culture & Inclusion Manager

Santander Consumer Finance
07.2022 - 05.2025

Senior Trainer/Learning Business Partner

Santander Consumer Finance
11.2017 - 06.2022

Recoveries Advisor

Santander Consumer Finance
11.2014 - 11.2017

Manager

GES Clean Ltd.
06.2012 - 09.2014

Manager - Training (Operations Division, Sales & Marketing)

WesBank
04.1993 - 10.2011

CIPD Diploma Level 3 & 5 - Learning and Development

Avado

Certificate Level 2 - Understanding Mental Health First Aid and Mental Advocacy in the Workplace

West Lancashire College

RSPH Level 3 - Mental Health First Aid

Mental Health England
Shan Roberts