Shamsa Olow
Scunthorpe,North Lincolnshire
Summary
Customer-focused professional with background in retail and customer service. Committed to enhancing customer satisfaction by providing exceptional, personalised support. Utilises strong communication and problem-solving skills to resolve issues and foster loyalty.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
Work history
Activity Leader
Anglo
Exeter, Devon
07.2025 - 08.2025
- Lead engaging activities for 11–17-year-olds while maintaining high safeguarding standards and creating a safe, inclusive environment.
- Communicated closely with colleagues to coordinate schedules, managed my time effectively, and adapted quickly to last-minute changes.
- Paid close attention to detail to ensure events ran smoothly and consistently adapted to the diverse needs of students and their group leaders. Maintained a positive and supportive attitude throughout to promote wellbeing.
Trading Assistant
DHL
Scunthorpe, North Lincolnshire
07.2023 - 09.2023
- Ensured efficient flow of goods with strict adherence to safety protocols. Handled loading and unloading shipments, performing heavy lifting tasks.
- Improved workflow processes, maintaining a productive workspace. Aligned with DHL’s global standards in supply chain management.
Customer service assistant
Lidl
04.2021 - 07.2021
- Managed restocking, display maintenance, and cash transactions efficiently.
- Provided exceptional customer service, handling high transaction volumes. Upheld a positive work environment through effective collaboration.
Customer/Bakery assistant
Sainsburys
11.2019 - 09.2021
- Assisted patrons, upheld hygiene standards, handled cash transactions with accuracy, and managed inventory to minimise waste.
- Demonstrated ability to create visually appealing product displays, leading to increased sales. Strong collaborator with a positive approach to teamwork and a commitment to departmental success.
Education
GCSE'S -
ST LAWRENCE ACADEMY
Scunthorpe, North Lincolnshire 09.2014 - 06.2019
Skills
- Customer Service: Provides helpful, professional support
- Communication: Clear and confident communicator
- Time Management: Manages tasks and deadlines efficiently
- Adaptability: Adjusts quickly to new situations
- Teamwork: Works effectively with others
- Manual Handling: Skilled in safe lifting and pallet use
- Sales & Merchandising: Supports sales through product presentation
- Safeguarding: Aware of safety and wellbeing procedures
- Cash Handling: Accurate with tills and transactions
Timeline
Activity Leader
Anglo
07.2025 - 08.2025
Trading Assistant
DHL
07.2023 - 09.2023
Customer service assistant
Lidl
04.2021 - 07.2021
Customer/Bakery assistant
Sainsburys
11.2019 - 09.2021
GCSE'S -
ST LAWRENCE ACADEMY
09.2014 - 06.2019