Shamsa Olow

Scunthorpe,North Lincolnshire

Summary

Customer-focused professional with background in retail and customer service. Committed to enhancing customer satisfaction by providing exceptional, personalised support. Utilises strong communication and problem-solving skills to resolve issues and foster loyalty.

Overview

years of professional experience

years of post-secondary education

Work history

Activity Leader

Anglo

Exeter, Devon

2025.07 - 2025.08

Lead engaging activities for 11–17-year-olds while maintaining high safeguarding standards and creating a safe, inclusive environment.
Communicated closely with colleagues to coordinate schedules, managed my time effectively, and adapted quickly to last-minute changes.
Paid close attention to detail to ensure events ran smoothly and consistently adapted to the diverse needs of students and their group leaders. Maintained a positive and supportive attitude throughout to promote wellbeing.

Trading Assistant

DHL

Scunthorpe, North Lincolnshire

2023.07 - 2023.09

Ensured efficient flow of goods with strict adherence to safety protocols. Handled loading and unloading shipments, performing heavy lifting tasks.
Improved workflow processes, maintaining a productive workspace. Aligned with DHL’s global standards in supply chain management.

Customer service assistant

Lidl

2021.04 - 2021.07

Managed restocking, display maintenance, and cash transactions efficiently.
Provided exceptional customer service, handling high transaction volumes. Upheld a positive work environment through effective collaboration.

Customer/Bakery assistant

Sainsburys

2019.11 - 2021.09

Assisted patrons, upheld hygiene standards, handled cash transactions with accuracy, and managed inventory to minimise waste.
Demonstrated ability to create visually appealing product displays, leading to increased sales. Strong collaborator with a positive approach to teamwork and a commitment to departmental success.

Education

GCSE'S -

ST LAWRENCE ACADEMY