SHAMOONA AKHTAR
Edinburgh,EDH
Summary
After taking a long career break to raise my children and care for my husband through a serious illness and recovery, I’m now back in the workforce and feeling more motivated than ever. During my time away, I developed valuable skills like staying organised, juggling multiple responsibilities, and staying calm under pressure. I’m someone you can count on, a great listener, and always happy to help others.
Recently, I’ve been working as a Sales Assistant at Uniqlo, where I’ve supported customers on the shop floor, managed fitting room procedures, helped with Click and Collect, and guided people through using RFID self-checkouts and the Uniqlo app. It’s been a brilliant experience that’s boosted my confidence, sharpened my customer service skills, and reminded me how much I enjoy being part of a team.
Now that family life is more settled, I’m excited to keep building on this momentum. I’m open to learning new skills, growing in a new role, and most of all, making a positive difference wherever I work.
Overview
22
22
years of professional experience
2029
2029
years of post-secondary education
Work history
Sales assistant
Uniqlo
Edinburgh
11.2025 - Current
- Balanced multiple tasks simultaneously whilst maintaining high-quality customer care.
- Ensured stock replenishment in a timely manner to maintain product availability.
- Maintained knowledge of current sales promotions helping customers make informed buying decisions.
- Followed company procedures and guidelines for smooth retail operations.
- Managed fitting room area by welcoming customers, maintaining a clean and organised space, monitoring garment counts, assisting with size changes and product queries.
- Managed Click and Collect by getting orders ready on time, keeping things updated, and making sure customers had a quick, easy pick-up.
- Helped customers use RFID self-checkouts with ease, answering questions and assisting with downloading and using the Uniqlo app.
Shopkeeper
Family Newsagent
01.2016 - 01.2014
- Managed daily operations, served customers, handled stock and bookkeeping.
- Maintained cleanliness and organisation of shop floor for a pleasant shopping experience.
Call Handler
Scottish Widows
01.2006 - 01.2005
- Handled customer calls, registered new clients, and processed claims.
Admin Assistant
Scottish Executive
01.2005 - 01.2004
- Performed general office duties and supported internal communications.
Retail Assistant
BHS, Edinburgh
Edinburgh
01.2004 - 01.2003
- Served customers, operated tills, replenished stock, and acted as stand-in supervisor.
Education
Planning Futures for Parents
Space Broomhouse Hub
Edinburgh8 Standard Grades incl. Maths & English
Leith Academy
01.1997 - 01.2001
Skills
Great with People: I make customers feel welcome by listening, helping out, and sorting problems with a smile
Hardworking & Hands-On: I keep things running smoothly, and support the team however I can even when it’s busy
Quick to Learn & Stay Cool Under Pressure: I pick up new systems fast and stay calm when things get hectic whether it’s learning new tech or juggling tasks, I just get on with it and keep things moving
References
References available upon request.
Additional Info
Full clean UK driving licence
Timeline
Sales assistant
Uniqlo
11.2025 - Current
Shopkeeper
Family Newsagent
01.2016 - 01.2014
Call Handler
Scottish Widows
01.2006 - 01.2005
Admin Assistant
Scottish Executive
01.2005 - 01.2004
Retail Assistant
BHS, Edinburgh
01.2004 - 01.2003
8 Standard Grades incl. Maths & English
Leith Academy
01.1997 - 01.2001
Planning Futures for Parents
Space Broomhouse Hub