Shammah Muringayi
Plymouth,Devon
Summary
Dedicated professional with a strong foundation in customer service and hospitality, adept at multitasking and providing empathetic service. Demonstrates proficiency in cash handling, payment processing, and tactful up-selling, ensuring seamless order processing and food serving. Skilled in proactive listening and emotional support, fostering a positive dining experience. Committed to maintaining high standards of cleanliness and efficiency through fast dishwashing operations and thorough table arranging and cleaning. Aspires to leverage multidisciplinary teamwork skills to enhance customer satisfaction in dynamic environments.
Friendly Waitress Assistant with knack for providing exceptional customer service and creating welcoming atmosphere. Skilled in handling busy shifts, coordinating with kitchen staff, and ensuring timely delivery of orders. Recognised for improving table turnover rates and enhancing guest satisfaction through attentive service and positive demeanour.
Overview
1
1
year of professional experience
1
1
year of post-secondary education
Work history
Waitress assistant
Town Fryer
Alnmouth, Cornwall
01.2023 - 08.2023
- Managed cash register efficiently, ensuring accurate billing process for customers.
- Delivered meals swiftly, contributing to positive dining experience for guests.
- Supported inventory management by maintaining accurate stock records of supplies.
- Alleviated workload of wait staff through diligent assistance.
- Followed health regulations whilst handling food, promoting safe practices.
- Maintained cleanliness in serving and dining area for hygienic environment.
- Enhanced dining experience through friendly interaction with customers.
- Ensured customer satisfaction by addressing queries and complaints promptly.
- Worked closely with kitchen staff members to understand dietary needs of specific clients.
- Assisted in food preparation, ensuring prompt service during busy times.
- Enhanced customer service by promptly taking orders and delivering food.
- Prepared hot beverages for customers on demand, increasing overall satisfaction rate.
- Collaborated with team to provide efficient service during peak hours.
- Took accurate guest orders and relayed information to kitchen about preferences, requests, or allergens.
- Kept tables clear of used crockery, glassware and cutlery.
- Greeted customers, presented menus and shared information about available special items.
Education
GCSEs -
Torpoint Community College
Tavistock college 11.2022 - 11.2023
Skills
- Basic mathematics
- Tactful up-selling
- Empathetic service
- Multitasking efficiency
- Cash handling
- Customer Service
- Payment Processing
- Table clearing
- Food preparation
- Order processing
- Fast dishwashing operations
- Food serving
- Order taking
- Table arranging and cleaning
- Verbal communication
- Opening and closing procedures
- Multidisciplinary teamwork
- Proactive listening
- Patience under pressure
- Cleaning procedures knowledge
- Emotional support
Accomplishments
I took part in the Chemistry Olympiad and received a bronze medal
Timeline
Waitress assistant
Town Fryer
01.2023 - 08.2023
GCSEs -
Torpoint Community College
11.2022 - 11.2023
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