Shamim Mahmood

- Volunteering with the Mosque and undertaking general admin and cleaning duties
- Offering a translation service for ethnic bilingual community members and linking them with organisations to help their livelihoods
- Straightening furniture, books and general tidying up of designated areas
- Preparation of Hall/rooms for functions as required
- Ensure that clear passage is maintained on fire escape routes
- To be the point of contact for families and provide the support in a professional yet empathetic manner.
- Offering counselling services

Greeting patients as they arrive at the practice, collecting their personal information, and registering them in the appointment system.

Managing the appointment book, scheduling patient visits, and coordinating with the doctor's availability. This was often done manually, using paper-based appointment books or a simple computerized system.

Answering phone calls, taking messages, and directing inquiries to the appropriate staff members. It involved providing basic information to callers and assisting with appointment requests.

Maintaining patient records and ensuring their confidentiality. This included filing and organizing paper medical records, as electronic health records were not widely used at that time.

Assisting with billing procedures, including generating handwritten invoices for patients.

Performing general administrative duties such as typing letters, filing paperwork, managing mail, and handling any other clerical tasks required by the medical practice.

Providing a welcoming and friendly environment for patients, addressing their queries or concerns to the best of their ability, and assisting with any non-medical requests.

Collaborating with doctors, nurses, and other healthcare professionals to ensure smooth operation of the practice. This could involve relaying messages, coordinating referrals, or facilitating communication between patients and medical staff.