SHAMIL ANUTHTHARA KANDUMULLA HETTIARACHCHIGE
Hertfordshire,United Kingdom
Summary
Highly analytical and results-oriented professional holding a master's in computer science and a bachelor's in network engineering. Combines a solid foundation in network infrastructure and troubleshooting systems with a hands-on approach to problem solving. A fast learner who adapts quickly to new technologies and thrives both independently and in collaborative environments. Seeking to leverage strong technical expertise, leadership, and customer-focused support skills in an IT Helpdesk or Computer Networking role to optimize systems and drive organizational efficiency.
Overview
4
4
years of professional experience
Work History
IT Support & CCTV Operator
Alahakoon Enterprises
09.2022 - 12.2024
- Monitored multiple CCTV feeds to identify suspicious activities, ensuring prompt escalation to security personnel.
- Monitored screens and reported blind spots within facility to provide coverage for areas.
- Operated and monitored all surveillance security systems and cameras within control centre to prevent security issues.
- Communicated all incidents to colleagues, keyholders and security response partners to keep all parties aware of perpetrators.
- Reviewed archived footage to assist in post-incident analysis and identify potential security breaches.
- Reported incidents to superiors and contacted police and emergency response teams for situations requiring more support.
- Maintained and managed records and reference materials for health and safety, incident reports and site occurrence books.
- Conducted surveillance to obtain evidence of wrongdoing.
- Conducted routine checks and maintenance on CCTV equipment to guarantee optimal functionality.
- Verified identification for authorised personnel and visitors to property.
- Monitored access and egress to and from service yards and management office to prevent hostile situations.
- Supervised security officers, verifying employees followed and adhered to company procedures.
IT Help Desk Support Executive
Cinnamon Grand Hotels
03.2022 - 09.2022
- Delivered first-line IT support to hotel employees across departments including Front Office, Housekeeping, Finance, Food & Beverage, Reservations, and Administration.
- Diagnosed and resolved hardware, software, operating system, printer, and network-related issues through remote and on-site support.
- Installed, configured, and maintained desktop computers, laptops, POS terminals, barcode scanners, receipt printers, and other hotel technology equipment.
- Managed user accounts, password resets, email configurations, and access permissions while ensuring compliance with organizational security policies.
- Installed software updates, security patches, antivirus solutions, and operating system upgrades to maintain secure IT environments.
- Monitored system performance and proactively identified potential technical issues before they affected hotel operations.
- Logged, prioritized, tracked, and resolved support requests using an IT Help Desk ticketing system while meeting Service Level Agreements (SLAs).
- Coordinated with network engineers, system administrators, and third-party vendors to resolve complex technical incidents.
- Supported hotel management applications such as Property Management Systems (PMS), Point of Sale (POS) systems, and back-office software.
- Assisted in setting up conference rooms, presentation equipment, projectors, video conferencing systems, and meeting technologies.
- Performed regular hardware inspections and preventive maintenance to ensure high system availability.
- Delivered excellent customer service by communicating technical solutions clearly to non-technical users.
Implementation Engineer
Taloslogy Smart Innovators (Pvt.) Ltd
05.2021 - 09.2021
- Installed, configured, and deployed Windows Server environments, ensuring proper setup of services, user management, and system security.
- Performed server installation, migration, upgrades, and maintenance to support business-critical applications.
- Installed, configured, repaired, and upgraded desktop computers, laptops, workstations, and peripheral devices.
- Diagnosed and resolved hardware failures involving motherboards, storage devices, RAM, power supplies, and networking equipment.
- Conducted preventive maintenance to improve equipment reliability and extend hardware lifespan.
- Installed, configured, and maintained CCTV surveillance systems, including IP cameras, DVR/NVR devices, storage systems, and remote monitoring solutions.
- Performed network installation and configuration involving switches, routers, structured cabling, wireless access points, and internet connectivity.
- Monitored network traffic and system performance to identify connectivity issues, bottlenecks, and security concerns.
- Supported database administration by performing data entry, database maintenance, backups, restoration, and data validation activities.
- Assisted with system testing, implementation planning, and user acceptance testing during client deployment projects.
- Created technical documentation, installation reports, maintenance records, and configuration guides for future reference.
- Worked directly with clients to gather technical requirements, provide training, and ensure successful implementation of IT solutions.
Implementation Executive / IT Coordinator
Richard Peiris (Pvt.) Ltd
02.2021 - 05.2021
- Coordinated day-to-day IT operations to ensure uninterrupted business activities across different departments.
- Provided first- and second-level technical support by diagnosing and resolving hardware, software, printer, and network-related issues.
- Installed, configured, and maintained desktop computers, laptops, printers, scanners, and other peripheral devices.
- Assisted in the deployment, configuration, and maintenance of enterprise software applications and operating systems.
- Monitored system performance and performed preventive maintenance to reduce system failures and downtime.
- Supported network infrastructure by troubleshooting LAN, Wi-Fi, VPN, and internet connectivity issues.
- Managed user accounts, email configurations, password resets, and access permissions using Active Directory and related administration tools.
- Coordinated with software vendors, hardware suppliers, and internal departments during IT implementation projects.
- Maintained accurate IT documentation, inventory records, asset registers, and system configuration details.
- Assisted in implementing IT policies, security procedures, and backup strategies to protect organisational data.
- Supported business continuity by responding quickly to IT incidents and minimizing operational disruptions.
Education
Master of Science - Computer Science
York St John University
London, England01.2026
BSc (Hons.) - Network Engineering
Plymouth University (NSBM Green University)
Sri Lanka01.2020
Diploma - ICT
ICBT
Sri Lanka01.2013
Diploma - English
ICBT
Sri Lanka01.2013
Skills
- DFDs
- ER Diagrams
- Technical support
- Network troubleshooting
- CCTV installation
- Customer service
- System maintenance
- Team collaboration
- Project management
- Data protection
- Team building and training
- Executive decision-making
- Operation management
- Leadership excellence
- Operations management
- Quality control standards understanding
- Strategic planning
- Results orientation
- UML
- C
- C
- C#
- VBNET
- Visual Studio
- Putty
- MS SQL Server
- MS Office Suite
- MS SQL
- MySQL
- MS Access
- HTML5 / CSS
- Java
- Angular
- Android Studio
- Firebase
- Artificial Intelligence (AI)
References
- Dr. Rasika Ranaweera, Senior Lecturer & Programme Director – Plymouth Degree Programs, NSBM Green University, 011 544 6126, ranaweera.r@nsbm.lk
- Mrs. Lakmali Shashika Karunarathne, Lecturer / Deputy Programme Director/ Module Director / Academic Induction Lead , York St John University London Campus, l.karunarathne@yorksj.ac.uk
Timeline
IT Support & CCTV Operator
Alahakoon Enterprises
09.2022 - 12.2024
IT Help Desk Support Executive
Cinnamon Grand Hotels
03.2022 - 09.2022
Implementation Engineer
Taloslogy Smart Innovators (Pvt.) Ltd
05.2021 - 09.2021
Implementation Executive / IT Coordinator
Richard Peiris (Pvt.) Ltd
02.2021 - 05.2021
Master of Science - Computer Science
York St John University
BSc (Hons.) - Network Engineering
Plymouth University (NSBM Green University)
Diploma - ICT
ICBT
Diploma - English
ICBT