SHAMILA YASMEEN
Birmingham
Summary
Resourceful professional with motivational approach. Demonstrates strong leadership and problem-solving skills, coupled with keen ability to drive team performance and foster collaboration. Poised to deliver impactful results, enhancing operational efficiency and team productivity.
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Overview
4
4
years of professional experience
1
1
Certification
Work history
Manager
crystal housing Ltd
Birmingham
02.2022 - Current
- Led performance reviews, identified areas for improvement.
- Fostered positive work environment with regular team-building activities.
- Supervised project timelines for timely completion.
- Fostered positive work environment with regular team-building activities.
Support worker (Housing)
United Housing Ltd
Birminghm, United Kingdom
10.2021 - 01.2022
- Improved community relations by organising regular neighbourhood meetings.
- Counseled tenants on good neighbourliness practices building a harmonious living environment.
- Enhanced tenant satisfaction by addressing and resolving housing concerns promptly.
- Coordinated essential repairs quickly minimising inconvenience caused due to malfunctioning facilities.
- Managed paperwork efficiently leading to more organised record-keeping systems.
- Provided support to tenants with mental health issues for their wellbeing.
- Streamlined communication channels between landlords and residents to improve transparency and trust.
- Handled move-out procedures for smooth transitions without disrupting other residents' lives.
- Carried out regular planning reviews and assessments, ensuring service users receive best-possible support.
- Developed and implemented target client support plans, carrying out thorough risk assessments in line with [Type] regulations.
- Listened to clients' current struggles to signpost relevant support.
Education
Master of Arts - Education
Markfield institute of higher education
UNITED KINGDOM 02.2015 - 11/2016
Master of Arts - LANGUAGE
UNIVERSITY OF PUNJAB
PAKISTANSkills
- Project management
- Conflict resolution
- Time management
- Initiative taking
Affiliations
- READING
- GARDENING
Certification
Certificate in preparing to work in Adult social care
Languages
English
Fluent
URDU
Native
PUNJABI
Native
References
References available upon request.
Timeline
Manager
crystal housing Ltd
02.2022 - Current
Support worker (Housing)
United Housing Ltd
10.2021 - 01.2022
Master of Arts - Education
Markfield institute of higher education
02.2015 - 11/2016
Master of Arts - LANGUAGE
UNIVERSITY OF PUNJAB