Summary
Overview
Work history
Education
Skills
References
Timeline
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Shameen Kamran

London ,Brent

Summary

Highly organised and proactive business administrator with strong written and verbal communication skills, skilled at multitasking and prioritising tasks effectively to meet deadlines. Demonstrated proactive leadership and the ability to work both independently and as part of a team throughout an apprenticeship. Proficient in time management, IT packages, Excel, presentation tools, and Teams, with a focus on delivering high-quality results to stakeholders.

Overview

6
6
years of professional experience
3
3
years of post-secondary education

Work history

Student Retention Officer • Level 3 Business Administrator Apprentice

Global Banking School
London, Greenford
11.2023 - Current
  • Student engagement: implementing strategies to enhance student satisfaction and ensuring students persist through to graduation
  • Answering queries and assisting students with any issues
  • Early alert systems: identifying and supporting at risk students through timely interventions, through meetings and welfare support
  • Monitoring and supporting students who need assistance with their course material to ensure timely submissions
  • Experience of speaking to students with language barriers and from diverse backgrounds
  • Supporting students with overall low attendance
  • Utilised Unit4 to update student records
  • Sending emails, messages and calling students regarding re-enrolments and attendance, arranging support for students that struggle to attend classes
  • Cross department collaboration: Communicating with faculty, customer service and other departments to address students concern and create a supportive academic environment
  • Conducting regular audits on senior staff, ensuring precise student records and number of calls being made.
  • Having weekly meetings with the dean of retention to ensure all staff are maximising retention methods and so that all staff is receiving tailored feedback on overall performance
  • Shadowing line manager and covering workloads in their absence
  • Answered inbound calls and enquiries to provide top-level service.
  • Met daily outbound calls target, handled over 50 outbound calls per day. optimised productivity levels
  • Took detailed, accurate meeting minutes, collating and promptly distributing to relevant staff for swift action.
  • Trained staff on new IT systems for improved productivity.
  • Utilised software tools like Excel for handling large datasets efficiently.

Islamic Studies Teacher

The Mosque and Islamic Centre of Brent
11.2019 - 11.2023
  • Teaching religious knowledge – providing instruction on Quran and Islamic jurisprudence
  • Moral and ethical guidance: Islamic studies instil morals and ethics, emphasising honesty, compassion and respect
  • Serving as a role model to students between ages four to sixteen
  • Educating students about Islamic history, civilisation
  • Integration with secular education: ensuring that students can integrate their religious knowledge with secular subjects, promoting a holistic approach to education that respects both religious and worldly knowledge

Pharmacy Assistant

King's Pharmacy
London, Brent
07.2022 - 07.2022
  • Dispensing and Inventory management: assist in preparing and dispensing medications under supervision of a licenced pharmacist
  • Expiry checks: regularly check medication expiry dates and remove expired products, ensuring labels are disposed in a separate place to general waste to ensure patient privacy and confidentiality
  • Health and safety: maintaining a clean and organized workplace, including pharmacy counters, storage areas and customer service areas

Education

Level 3 business administration apprenticeship - Education

Global banking school
London
11.2023 - 07.2025

GCSE's -

Unity Girls' High School
London

A levels' -

The Crest Academy sixth form
09.2021 - 06.2023

Skills

  • Communication skills
  • Strong multitasking abilities
  • Organisation skills
  • Ability to prioritise tasks
  • Proactive
  • Ability to work independently
  • Leadership
  • Time management
  • IT packages
  • Teamwork

References

References available upon request.

Timeline

Level 3 business administration apprenticeship - Education

Global banking school
11.2023 - 07.2025

Student Retention Officer • Level 3 Business Administrator Apprentice

Global Banking School
11.2023 - Current

Pharmacy Assistant

King's Pharmacy
07.2022 - 07.2022

A levels' -

The Crest Academy sixth form
09.2021 - 06.2023

Islamic Studies Teacher

The Mosque and Islamic Centre of Brent
11.2019 - 11.2023

GCSE's -

Unity Girls' High School

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Shameen Kamran