SHAMA GUPTA
SLOUGH,BERKSHIRE
Summary
Dedicated professional with a strong background in customer service and effective marketing skills. Demonstrates excellent communication, time-management, and a positive attitude. Proven ability in upselling, cross selling, and customer retention. Committed to leveraging skills to enhance customer satisfaction and drive business growth.
Overview
14
14
years of professional experience
2
2
years of post-secondary education
Work History
Sr Travel consultant
FCM Travel Solutions India Private limited
Chandigarh
08.2016 - 12.2024
- FCM is a multinational company basically dealing with corporate business for their travel arrangements.
- Used GDS to plan and sell airline tickets, accommodations and other travel services according to client needs.
- Increased client satisfaction by providing a best travel advice and itinerary planning.
- Maximised sales profits using proven upselling and cross-selling techniques.
- Promoted seasonal travel offers and upsold additional tours and experiences.
Travel Consultant
An American Travel Private limited
Chandigarh
12.2012 - 08.2016
- Responded to clients' questions, issues and complaints, thinking creatively to formulate effective solutions.
- Advised customers on visas and travel safety.
- Tracked flight prices to secure best-possible prices for customer trips.
- Informed clients about cancellation policy and associated penalties.
Marketing specialist
TRAVEL TRENDS
MOHALI, PUNJAB
08.2010 - 06.2011
- Analysed consumer behaviour data to refine marketing strategies appropriately.
- Achieved high customer retention with excellent relationship management skills.
- Executed marketing campaigns to promote brand visibility and drive engagement.
- Organised marketing plans and programmes to best support business growth and development.
Education
Diploma of Higher Education - TRAVEL MANAGEMENT AND AERONAUTICS
INDIRA GANDHI INSTITUTE OF AERONAUTICS
CHANDIGARH 09.2009 - 03.2010
A-Levels - MATHEMATICS AND POLITICAL SCIENCE
MULTANI MAL MODI COLLEGE
PATIALA PUNJAB 04.1998 - 03.2000
Skills
- Positive attitude
- Time-management
- Customer Service
- Effective marketing skills
- Upselling and cross selling
- Excellent communication
- Customer retention
- Multitasking efficiency
Affiliations
- Creativity
- Interior decoration
Accomplishments
Awarded for the best performance in other revenue by upselling the products.
Awarded with Galaxy of the Stars awards for an outstanding overall performance on the national level.
Languages
English
Fluent
Hindi
Fluent
Punjabi
Fluent
Timeline
Sr Travel consultant
FCM Travel Solutions India Private limited
08.2016 - 12.2024
Travel Consultant
An American Travel Private limited
12.2012 - 08.2016
Marketing specialist
TRAVEL TRENDS
08.2010 - 06.2011
Diploma of Higher Education - TRAVEL MANAGEMENT AND AERONAUTICS
INDIRA GANDHI INSTITUTE OF AERONAUTICS
09.2009 - 03.2010
A-Levels - MATHEMATICS AND POLITICAL SCIENCE
MULTANI MAL MODI COLLEGE
04.1998 - 03.2000
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