Samantha Johnstone
Derby,England
Summary
Experienced Care Coordinator with a proven track record in formulating personalised care plans and conducting comprehensive risk assessments to enhance patient health and wellness. Demonstrates strong interpersonal skills and a client-centred approach, fostering interdisciplinary collaboration to ensure seamless service delivery. Adept at managing care calls, facilitating MDT meetings, and maintaining compliance with CQC standards. Committed to promoting independence among elderly clients while providing emotional support and companionship. Career goals include advancing within the healthcare sector to further improve patient care outcomes.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Care Coordinator
Bwahealth care services
Derby, England
01.2022 - Current
- Formulated personalised care plans to enhance patient health and wellness.
- Conducted evaluations for new service users to ascertain specific care needs and ensure appropriate support.
- Facilitated ongoing wellbeing assessments for staff and service users to foster a nurturing environment.
- Executed on-call responsibilities during out-of-hours shifts to ensure seamless service delivery.
- Addressed concerns raised by service users promptly and effectively.
- Investigated safeguarding incidents to ensure compliance with safety standards and protocols.
- Facilitated team leaders with various operational tasks to ensure smooth workflow.
- Manage care calls to ensure timely and effective support for clients.
- Completed scheduled reviews to ensure timely feedback and continuous improvement.
- Facilitated MDT meetings to enhance interdisciplinary collaboration in patient care.
- Facilitated monthly staff meetings to discuss ongoing initiatives and foster team collaboration.
- Assisted with daily living activities, promoting independence amongst elderly clients.
- Built strong, trusting relationships with patients by providing continuous support and delivering best possible care.
- Maintained clean and hygienic living environments, ensuring comfort and safety.
- Provided emotional support and companionship, building trusting relationships.
- Supported residents with mobility issues, using equipment safely to aid movement.
- Engaged in respectful communication, respecting the dignity of those in care.
- Documented care provided, ensuring accurate and up-to-date records were kept.
- Provided personalised care and support to residents, enhancing their quality of life.
- Participated in training sessions, continuously improving care techniques and knowledge.
- Prepared and served nutritious meals, catering to diverse dietary requirements.
- Managed challenging behaviour sensitively, adopting a person-centred approach.
- Actively listened to patients' complaints and feedback, actioning improvements to continuously elevate quality of care.
- Coordinated with family members, providing updates and involving them in care decisions.
- Conducted risk assessments to identify potential hazards within the care setting.
Care Assistant
Cedar Tree care home
derby, England
03.2012 - 01.2021
- Assisted with daily living activities, promoting independence amongst elderly clients.
- Maintained clean and hygienic living environments, ensuring comfort and safety.
- Documented care provided, ensuring accurate and up-to-date records were kept.
- Actively listened to patients' complaints and feedback, actioning improvements to continuously elevate quality of care.
- Offered guidance on personal hygiene practices, promoting self-care skills.
- Facilitated social activities, encouraging interaction and community within the care home.
- Responded promptly to emergencies, applying first aid and alerting medical staff.
- Advocated for residents' rights and wellbeing, ensuring their voices were heard.
- Charted patient information related to vital signs, pain management and daily inputs and outputs.
- Kept spaces clean and organised, handling linens, clothes washing and basic housekeeping.
- Supported client mental health with reading, games and activities.
- Helped clients maintain social connections, transporting to personal meetings or on outings.
Education
Certificate of Higher Education -
High View
Derby2003
Skills
- Care plan formulation
- Risk assessment
- Patient interaction
- Interdisciplinary collaboration
- Client-Centred approach
- Interpersonal skills
- Knowledge of cqc standards
- Professional boundaries
- Communication skills
- Patient care database
- Care Act 2014 knowledge
- Mental health awareness
- Emotional resilience
Languages
English
First Language
Certification
- NQV Health and social care Level 1 and 2 certified.
Interests
I spend a lot of time at home with my daughter and grandson in my spare time and complete family activities I enjoy cooking and shopping
Accomplishments
- Advanced from Area Team Leader to Lead care coordinator.
Timeline
Care Coordinator
Bwahealth care services
01.2022 - Current
Care Assistant
Cedar Tree care home
03.2012 - 01.2021
Certificate of Higher Education -
High View