Shalom Nelson
23 Brookefield Ave
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
Work History
Cover Supervisor
Elite teaching solutions
Leeds
01.2025 - Current
- Laminated teaching materials to increase durability under repeated use.
- Monitored student progress by keeping detailed records of academic performance.
- Assisted with the development of Individual Education Plans.
- Implemented classroom rules and procedures to maintain discipline and order.
- Supported classroom teacher in managing a diverse classroom of students.
- Contributed to positive, educational setting by delivering gentle discipline and promoting student success.
- Maintained accurate records of student attendance, grades, and behavior reports.
Children Support Worker
Eternal care uk ltd
London
01.2024 - 12.2024
- Encouraged service users to participate in social activities that promoted their physical health and mental wellbeing.
- Administered medication according to company guidelines whilst monitoring its effectiveness.
- Assisted clients with daily living activities such as bathing, dressing, and grooming.
- Supported clients to access education, training or employment opportunities.
- Managed challenging behaviour from clients in a calm manner by utilising de-escalation techniques.
- Attended regular reviews of service user's care plans to ensure the best outcomes for each individual.
- Implemented behavior management plans for clients with challenging behaviors.
- Developed and implemented individual care plans in collaboration with healthcare professionals.
- Monitored client wellbeing and reported any changes or concerns to relevant staff members.
Customer Service Representative
oybos groups ltd
Chatham
06.2023 - 12.2023
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Provided exceptional customer service to ensure customer satisfaction.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Developed strong customer relationships to encourage repeat business.
- Maintained a high level of professionalism when dealing with difficult customers.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
Teacher
Gold child college
Nassarawa
01.2021 - 05.2023
- Maintained a safe and orderly learning environment for all students.
- Utilized technology such as interactive whiteboards and online resources to enhance instruction.
- Instructed students in academic subjects such as math, science, language arts, social studies, and history.
- Developed and implemented lesson plans based on curriculum objectives.
- Collaborated with colleagues to plan lessons that integrate various subject areas into a cohesive unit of study.
- Established positive relationships with parents to ensure effective communication regarding student progress and well-being.
Education
Master of Science - Tourism in Athropology
Cyprus Science University
cyprus11-2022
Skills
- Complaints handling
- conflict resolution
- COSHH
- RIDDOR
- Diabetes in healthcare
- Epilepsy awareness
- Equality, diversity, and human rights
- Fire safety
- Food hygiene
- Health, safety, and welfare
- Infection prevention and control
- Lone worker
- Medication management
- Mental Capacity Act 2005
- Moving and Handling Level 1
- Moving and Handling Level 2
Languages
English
Native/ Bilingual
Timeline
Cover Supervisor
Elite teaching solutions
01.2025 - Current
Children Support Worker
Eternal care uk ltd
01.2024 - 12.2024
Customer Service Representative
oybos groups ltd
06.2023 - 12.2023
Teacher
Gold child college
01.2021 - 05.2023
Master of Science - Tourism in Athropology
Cyprus Science University
Similar Profiles
Hannah GrubbsHannah Grubbs
English as a Foreign Language Teacher at Pinnacle Teaching SolutionsEnglish as a Foreign Language Teacher at Pinnacle Teaching Solutions
Nancy Bravo De CharryNancy Bravo De Charry
Sewing Machine Operator at Elite SolutionsSewing Machine Operator at Elite Solutions
Olanrewaju AdekunleOlanrewaju Adekunle
Customer Success and Service Delivery Manager at Elite Realty SolutionsCustomer Success and Service Delivery Manager at Elite Realty Solutions
Niroj ThingNiroj Thing
Chef at The Brickmakers ArmsChef at The Brickmakers Arms
Wenfei YuWenfei Yu
Investment Services Representative at RBC Direct InvestingInvestment Services Representative at RBC Direct Investing