Shaloi Duncan
Summary
Highly skilled professional with expertise in Microsoft Office Suite, conflict resolution, and resourcefulness. Demonstrates exceptional interpersonal communication and cultural awareness, ensuring effective customer service and professional etiquette. Experienced as a frontline receptionist with a strong emphasis on teamwork and decision making. Committed to leveraging skills to contribute to organisational success and enhance operational efficiency.
Overview
14
14
years of professional experience
4
4
years of post-secondary education
Work History
Probation officer
HMPPS
Leicester
03.2023 - 02.2025
- Managed caseloads for improved probationer tracking and accountability.
- Improved community relationships through open dialogue and consistent communication.
- Educated probationers on legal rights and responsibilities, promoting informed decision-making.
- Enhanced client rehabilitation by implementing individualised treatment plans.
- Maintained detailed case notes, enhancing data tracking efficiency.
- Administered drug tests for ensuring adherence to probation conditions.
- Provided emotional support to families of offenders, fostering a more supportive environment for reform.
- Collaborated with multidisciplinary teams to ensure comprehensive support services.
- Conducted risk assessments to facilitate safe community reentry.
SEN teaching assistant
GSL Education
Leicester
10.2022 - 02.2023
- Created sensory stimuli for pupils with Autism Spectrum Disorder; eased anxiety levels.
- Prioritised pupil safety during school trips; minimised risk of accidents.
- Provided one-to-one support to students, promoting self-confidence and independence.
- Implemented visual aids during lessons; supported better information retention.
- Provided emotional support during challenging situations; instilled resilience in pupils.
- Helped students to thrive, using motivational techniques based on individual attention and reassurance.
- Prepared additional learning resources and aids to promote inclusivity in learning.
- Partnered with teachers to plan and execute lessons following school curriculum, objectives and philosophies.
Child care teacher
Gwen's Wonderland Nursery and Preschool
Hamilton Parish, Bermuda
09.2011 - 08.2021
- Assisted children in developing basic hygiene habits, ensuring cleanliness and good health practices.
- Fostered a nurturing learning environment by implementing creative and engaging lesson plans.
- Introduced storytelling sessions to improve listening skills in young learners.
- Enhanced child creativity with various arts and crafts projects.
- Managed conflicts between students using effective conflict resolution strategies.
- Maintained safety within the childcare facility through regular inspections of play areas.
- Collaborated with fellow staff for efficient operations of the childcare centre.
- Supported children's development with learning-through-play activities, aiding social, emotional and educational growth.
Student intern
Bermuda Hospital Board
Paget, Bermuda
05.2019 - 07.2019
- Assisted service users by providing emotional and practical support.
- Managed stressful situations calmly under pressure, maintaining a therapeutic atmosphere.
- Conducted regular welfare checks on patients to ensure safety.
- Collaborated with multi-disciplinary teams for comprehensive patient care.
- Assisted clients to achieve personal and treatment-related goals.
Human resources assistant
Security Associates Bermuda
Hamilton, Bermuda
05.2018 - 12.2018
- Prepared personnel files, keeping all employee records up-to-date.
- Handled administration of benefits program which increased overall staff satisfaction.
- Collaborated closely with department managers for better cross-functional communication.
- Enhanced employee engagement by organising team building activities.
- Managed payroll system to ensure timely and accurate payments.
- Oversaw scheduling of annual leave requests avoiding understaffing issues during peak holiday seasons.
Secretary
Smith Bean & Co.
Hamilton, Bermuda
09.2016 - 12.2017
- Fostered a welcoming environment for visitors which improved public relations image of the company.
- Facilitated efficient communication by managing correspondence via post and email.
- Assisted in HR duties, resulting in streamlined hiring processes.
- Improved client relationships through professional telephone etiquette.
- Utilised Microsoft Office Suite skills to create crisp presentations and detailed spreadsheets.
Summer intern
Bermuda Hospital Board
Paget, Bermuda
05.2016 - 08.2016
- Collaborated with multidisciplinary teams for better service delivery.
- Assisted in organising daily activities, enhancing child engagement.
- Encouraged positive behaviours through reinforcement strategies, fostering personal growth.
- Provided emotional support during times of crisis, aiding in recovery process.
Customer service representative
Mailboxes Unlimited
Hamilton, Bermuda
10.2010 - 12.2015
- Improved customer satisfaction by effectively handling complaints and inquiries.
- Streamlined processes through efficient record keeping.
- Assisted colleagues during peak times, fostering teamwork.
- Managed cash transactions accurately when selling stamps or weighing packages.
- Sorted mail accurately, ensuring correct distribution.
Education
Bachelor of Arts - Psychology
York University
Toronto, Canada 09.2016 - 01.2019
Master of Science - Criminology
University of Leicester
LeicesterBachelor of Arts - Professional Qualification in Probation
University of Portsmouth
Portsmouth 03.2023 - 07.2024
Skills
- Microsoft Office Suite
- Conflict Resolution
- Resourcefulness
- Interpersonal communication
- Cultural awareness
- Customer Service
- Professional etiquette
- Frontline receptionist
- Teamwork
- Decision making
Timeline
Probation officer
HMPPS
03.2023 - 02.2025
Bachelor of Arts - Professional Qualification in Probation
University of Portsmouth
03.2023 - 07.2024
SEN teaching assistant
GSL Education
10.2022 - 02.2023
Student intern
Bermuda Hospital Board
05.2019 - 07.2019
Human resources assistant
Security Associates Bermuda
05.2018 - 12.2018
Secretary
Smith Bean & Co.
09.2016 - 12.2017
Bachelor of Arts - Psychology
York University
09.2016 - 01.2019
Summer intern
Bermuda Hospital Board
05.2016 - 08.2016
Child care teacher
Gwen's Wonderland Nursery and Preschool
09.2011 - 08.2021
Customer service representative
Mailboxes Unlimited
10.2010 - 12.2015
Master of Science - Criminology
University of Leicester
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