Shaliyah Marius
London,United Kingdom
Summary
Dedicated professional with expertise in Microsoft Office, Outlook, and Excel, known for strong communication and customer service skills. Demonstrates proficiency in compliance management and operational efficiency, maintaining composure under pressure while excelling in problem-solving and public speaking. Committed to leveraging these skills to enhance organisational performance and drive success.
Overview
6
6
years of professional experience
Work history
Business Administrator
Barking and Dagenham Council
01.2024 - 12.2025
- Administer early years programs and services, ensuring operational efficiency.
- Maintain accurate records and databases in Excel and internal systems.
- Communicate effectively with families, staff, and external partners using Outlook and Teams.
- Assist with scheduling, documentation, and compliance tracking.
- Support remote and hybrid workflows across departments.
- Enhanced accuracy of records through diligent database management.
- Streamlined communication channels, improving responsiveness by 30%.
- Facilitated compliance tracking, ensuring adherence to regulations.
- Coordinated schedules, optimizing resource allocation across programs.
Founder & Customer Service Lead
Flowersbyliyah
, Remote
01.2024 - 12.2025
- Built and led an online floral business via Instagram and digital platforms.
- Addressed customer inquiries, processed orders, and gathered feedback effectively.
- Developed marketing content and promotional campaigns to enhance online visibility.
- Oversaw inventory, logistics, and vendor relationships independently.
- Launched successful digital campaigns, increasing customer engagement.
- Improved response time to customer inquiries, enhancing satisfaction.
- Streamlined inventory processes, reducing wastage by 15%.
- Established strong vendor partnerships, ensuring quality supplies.
- Developed comprehensive customer service strategies to enhance client satisfaction.
- Led training sessions for new staff to ensure consistent service quality.
- Managed daily operations including order processing and inventory management.
- Resolved customer inquiries and complaints with effective communication techniques.
- Implemented feedback systems to gather client insights and improve offerings.
Compliance Officer
Trust Care Solutions
01.2022 - 01.2023
- Oversaw compliance with healthcare regulations and internal policies.
- Maintained accurate records using Microsoft Word and Excel.
- Collaborated with external agencies and internal departments during audits.
- Conducted training sessions on compliance procedures and updates.
- Championed adherence to healthcare compliance standards.
- Streamlined documentation processes for improved accuracy.
Contact centre - customer Service Assistant
Minilittlething
01.2020 - 01.2022
- Handled customer inquiries through Instagram DM and email, ensuring prompt, professional responses.
- Coordinated order tracking, returns, and complaints with empathy and efficiency.
- Maintained precise records of customer interactions and feedback.
- Responded to 100+ call inquiries daily, boosting satisfaction.
- Improved return process by 30%, reducing complaints by 85%.
- Documented feedback to inform service enhancements.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Applied positive customer service approach to increase satisfaction levels.
- Resolved customer inquiries and complaints efficiently whilst maintaining a professional demeanor throughout interactions.
Sales Assistant (Christmas Temp)
Zara Clothing Store via Adecco Agency
11.2021 - 12.2021
- Supported customers with purchases and offered tailored product suggestions.
- Oversaw stock replenishment and upheld visual merchandising standards.
- Operated tills and processed transactions adeptly during busy holiday periods.
- Delivered prompt assistance to customers, enhancing shopping experience.
- Maintained organized and visually appealing store displays.
- Handled high transaction volumes efficiently during peak times.
Education
.
Skills
- Microsoft Office
- Outlook
- Customer Service
- Strong Communication
- Excel
- Teams
- Compliance Management
- Operational Efficiency
- Calm under pressure
- Problem-solving
- Public speaking
Timeline
Business Administrator
Barking and Dagenham Council
01.2024 - 12.2025
Founder & Customer Service Lead
Flowersbyliyah
01.2024 - 12.2025
Compliance Officer
Trust Care Solutions
01.2022 - 01.2023
Sales Assistant (Christmas Temp)
Zara Clothing Store via Adecco Agency
11.2021 - 12.2021
Contact centre - customer Service Assistant
Minilittlething
01.2020 - 01.2022
.