SHALINI PATEL
Hemel Hempstead,Hertfordshire
Summary
Dynamic professional experienced in customer service and team leadership, dedicated to enhancing guest experiences and operational efficiency. Strong communication skills contribute to effective relationship management and staff development. Passionate about promoting high-quality service and fostering lasting customer satisfaction.
Overview
6
6
years of professional experience
2021
2021
years of post-secondary education
Work history
Customer service representative
Acrelec
Hemel Hempstead, Hertfordshire
11.2024 - Current
- Facilitated customer loyalty programmes to boost retention rates.
- Delivered exceptional technical support, enhancing user experience.
- Strengthened communication channels through regular updates on policies and promotions.
- Handled complaints and inquiries, significantly improving customer satisfaction.
- Led customer meetings to provide updates on case resolutions and ensure comfort.
- Managed high volume of inbound calls for prompt resolution of issues.
- Demonstrated respect and willingness to assist customers effectively.
- Utilised Microsoft Word and other tools for clear documentation and communication.
Admin and Marketing Executive
Car Clean and Gleam LTD
Hemel Hempstead, Hertfordshire
09.2024
- Identified new customer segments and target audiences to expand reach.
- Developed marketing plans to support department strategies.
- Customized promotional strategies to meet the needs of different clients.
- Developed strategy for social media marketing with cohesive messaging across multiple platforms.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours, covering evenings and weekends.
- Consistently arrived at work on time and ready to start immediately.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Used Microsoft Word and other software tools to create documents and clear communications.
- I transferred data from a Word Document onto our CRM system (Genie Al) for improved efficiency in contacting any previous and new clients.
Team Leader
Greene King
Hounslow
05.2022 - 09.2024
- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
- Led performance reviews and tailored employee feedback to facilitate professional development.
- Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.
- Fostered positive employee relationships through communication, training and coaching.
- Prepared basic food items and ingredients for more complex dishes.
- Cleaned kitchen areas, food counters, and cooking utensils.
- Delegated tasks to make best use of individuals' skills.
- Supported team to overcome new challenges by forecasting knowledge and skills gaps.
- Reported on team performance to higher leadership, proactively offering action for areas of improvement.
- Trained staff to resolve complaints appropriately to maintain customer satisfaction.
- Followed opening, closing and shift changeover procedures for seamless operations.
- Led shifts and motivated team to drive sales.
- Maintained smooth-running business operations by delegating priorities to staff abilities.
- Monitored health and safety measures for guaranteed compliance.
Payroll Administrator
VGC Group LTD
Ruislip, Hillingdon
08.2021 - 05.2022
- My day-to-day tasks included imputing operatives' hours onto Rons (software), Implementing holiday, and sick pay, helping operatives with queries they may have regarding their payslips and any queries the labour managers had.
- Managed employee records on the database to maintain accuracy and updated information.
- Handled challenging situations with sensitivity and understanding.
- Administered confidential payroll records, meticulously maintaining data integrity.
- Created records for new starters and closed out files for terminated or resigned employees.
- Dispensed forms such as P45s and P60s accurately and on time.
Volunteering
PDSA Charity Shop
West Ealing, Ealing
09.2021 - 04.2022
- I rotated shelves and sorted donated good and prepared them for sale in the shop.
- I priced the items.
- Cleaned the shop floor and the stock room.
- Served customers on the till.
- As well as steam ironing garments.
Administrator
Mane Contract Services ltd
08.2019 - 09.2019
- My duties involved updating spreadsheets with current dates and outstanding payments.
- Uploading CV's to be checked and updating records using Bullhorn (Software).
Teacher assistant
Alec Reed Academy
Northolt, Ealing
03.2019
- Travelled with two teachers and 40 students on a European Trip to Spain for the students to be educated on the life in Spain using the language fluently with the Spanish public.
- Maintained child safety, security and good behaviour during classroom and outdoor activities.
- Provided friendly, enthusiastic support to pupils in individual and group support settings.
- Supported teachers in managing challenging student behaviour, conducting progress meetings to provide feedback and recommend appropriate action.
- Supervised pupils during lunchtimes and educational visits.
- Offered students personalised support during in-class activities and projects.
Education
Diploma - Business National Level 3, Psychology
Alec Reed Academy
Diploma - Business National Level, Psychology
Alec Reed Academy
Skills
- Team development strategies
- Employee coaching and mentorship
- Employee performance reviews
- Customer relationship management
- Team supervision
- Concise time management
- Food preparation and safety
- Guest Service
- Stocking and replenishing
- POS system expertise
- Genie Ai CRM system
- Superior communication skills
- Attention to Detail
- Digital Marketing
- Outstanding customer service
- Judgement and Decision Making
- Speaking Confidently
- Coordination Skills
- Active Listening
- Customer and Personal Service
- Time Management
- Strong written communication
- Email administration
- Empathy understanding
- Understanding of slas
- Team Leadership
- Relationship Management
Accomplishments
- Goal-orientated student dedicated to high levels of customer satisfaction and meeting strenuous business goals.
- Enjoy meeting and greeting the public with confidence.
- Judgement and Decision Making.
- Speaking Confidently.
- Coordination Skills.
- Active Listening.
- Customer and Personal Service.
- Time Management.
Timeline
Customer service representative
Acrelec
11.2024 - Current
Admin and Marketing Executive
Car Clean and Gleam LTD
09.2024
Team Leader
Greene King
05.2022 - 09.2024
Volunteering
PDSA Charity Shop
09.2021 - 04.2022
Payroll Administrator
VGC Group LTD
08.2021 - 05.2022
Administrator
Mane Contract Services ltd
08.2019 - 09.2019
Teacher assistant
Alec Reed Academy
03.2019
Diploma - Business National Level, Psychology
Alec Reed Academy
Diploma - Business National Level 3, Psychology
Alec Reed Academy
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