SHALINI KHULLAR
London,United Kingdom
Summary
Detail-oriented professional with a Master’s in International Business and a Bachelor’s in Commerce (Honours) specialising in finance and supply chain. Experienced in managing supply chain processes and client relationships, ensuring timely delivery from warehouse to customer. Strong background in business strategy and data analysis, driving efficiency and successful outcomes.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work history
Chef
IBIS
London Heathrow
2025.04 - 2025.12
- Oversaw kitchen and store operations, ensuring food quality, taste, and presentation; delegated tasks to achieve strong sales performance and maintain compliance with operational standards while collaborating with Area Manager on KPIs and supporting underperforming sites.
- Supported cooking and operations for major clients, ensuring high-quality service and satisfaction for ibis members and Novotel.
- Implemented hygiene and food safety protocols in the kitchen
- Conduct quality checks on incoming and outgoing fresh produce to ensure compliance with hotel and client standards.
- Inspect fruits and vegetables for defects, damage, or contamination before cooking
- Maintain cleanliness of work areas, ensuring adherence to health and safety regulations.
- Record inspection results, report non-conformities, and assist supervisors with corrective actions.
- Collaborated with F&B teams to enhance product accuracy and minimise waste, contributing to more efficient service delivery.
- Outlined primary duties for the role
Chef
Dnata Catering
London Heathrow
2023.01 - 2025.04
- Operational Management: Managed daily operations at Dnata optimizing workflows, maintaining high production standards, and ensuring compliance with health and safety regulations. Spearheaded process improvements, achieving a 30% increase in operational efficiency.
- Strong Knife Skills and plating.
- Crafting Salads, vegetables under proper control temperature.
- Prepare cold dishes while following company recipes and standard
- Led and motivated a team of 15 staff, cultivating a positive work environment and boosting team productivity. Conducted regular training sessions to ensure adherence to company policies and quality standards.
- Customer Service Excellence: Ensured outstanding customer service by promptly addressing inquiries and resolving complaints. Introduced feedback mechanisms that enhanced customer satisfaction scores by 40%.
Front house receptionist
Direct Staff
London
2022.07 - 2023.10
- Built strong relationships with guests to improve their visit experiences.
- Handled lost property enquiries meticulously until items were returned successfully.
- Facilitated prompt attention to guest needs through swift response times and effective problem-solving skills.
- Participated proactively in team meetings contributing beneficial ideas towards improving front desk operations.
- Resolved complaints quickly, resulting in increased client satisfaction.
- Ensured smooth operation of the reception area by managing incoming calls and visitor traffic.
Senior Customer Care Representative
Accenture Pvt. Ltd
Delhi
2019.09 - 2022.05
- Developed and maintained strong relationships with clients and financial partners through effective communication, fostering trust and collaboration for mutual success.
- Managed and resolved product-related and financial disputes efficiently, ensuring client satisfaction and preserving positive relations with partners.
- Coordinated daily updates on new financial schemes with banks and financial partners, ensuring timely and accurate information flow to enhance stakeholder engagement.
Education
Masters - International Business Management
University of West London
united kingdom 2022.07 - 2023.09
Bachelor of Commerce Honor’s - Accounting & Finance
Himalayan University
2014.06 - 2017.05
Skills
- Culinary techniques
- Menu Development
- Recipe Costing
- Quality Control & Product Inspection
- Food Safety and hygiene compliance
- Inventory Management
- Operations management
- Microsoft Dynamics 365 CRM
- Microsoft Office, Excel, PowerPoint, Word
- Problem-solving and leadership skills
- Effective communication
- Health and Safety Awareness
Languages
English (Fluent)
Hindi (Native)
Punjabi (Fluent)
References
Available upon request
Hobbies
Badminton, Swimming, Yoga, Cooking
Additional information
- Languages: English (Fluent), Hindi (Native), Punjabi (Fluent)
- Hobbies: Badminton, Swimming, Yoga, Cooking
- References: Available upon request
Timeline
Chef
IBIS
2025.04 - 2025.12
Chef
Dnata Catering
2023.01 - 2025.04
Masters - International Business Management
University of West London
2022.07 - 2023.09
Front house receptionist
Direct Staff
2022.07 - 2023.10
Senior Customer Care Representative
Accenture Pvt. Ltd
2019.09 - 2022.05
Bachelor of Commerce Honor’s - Accounting & Finance
Himalayan University
2014.06 - 2017.05