Shalini Charles
Bangalore,India
Summary
Human Resources leader with over 20 years of experience in the employee lifecycle, specializing in Learning & Development, HR Operations, and Employee Engagement. Proven ability to create scalable HR processes and innovative learning frameworks that align with business objectives. Certified mental health counselor and well-being advocate, enhancing workplace culture and employee support. Recognized for successful policy implementation and talent management initiatives that drive operational excellence.
Overview
34
34
years of professional experience
1
1
year of post-secondary education
Work history
Manager – People & Culture
Crayon Software Experts India Private Limited
Bangalore, India
05.2025 - 09.2025
- Led HR operations across Pan-India, ensuring policy compliance and employee support.
- Designed and implemented Learning & Development programmes to enhance organisational capabilities.
- Spearheaded employee engagement initiatives, boosting satisfaction and retention aligned with business objectives.
- Strengthened well-being initiatives by integrating mental health support into HR strategy.
- Introduced structured leadership and mentoring programmes to cultivate women leaders and managerial skills.
- Streamlined office operations, travel, and facility management for efficient business functioning.
- Promoted mental well-being of employees as a workplace mental health professional.
HR Generalist
Crayon Software Experts India Private Limited
Bangalore, India
06.2022 - 04.2025
- Spearheaded various engagement initiatives to enhance employee satisfaction and promote a positive work environment.
- Implemented the Aspire to Inspire Program for Women, fostering mentorship and career growth opportunities.
- Executed inclusive programs for managerial levels, delivering workshops to strengthen employee skills.
- Oversaw wellbeing programmes concentrating on mental health and work-life balance, boosting morale and productivity.
- Coordinated training initiatives to ensure continuous professional development across the organisation.
- Managed daily office operations, including facilities management and administrative support, ensuring efficiency.
HR Business Partner
ORACLE
Bangalore, India
07.2003 - 03.2022
- Executed end-to-end HR operations including talent acquisition, onboarding, employee relations, and compliance.
- Partnered with business leaders to design and deliver learning roadmaps, career development pathways, and mentoring initiatives.
- Led performance management processes, attrition analysis, and retention strategies, improving workforce stability.
- Developed and rolled out D&I training and cultural awareness initiatives, strengthening employee experience and employer brand.
- Collaborated with leadership to align HR programs with business objectives, driving measurable outcomes.
Executive Assistant to VP
VOLVO
Bangalore, India
12.1999 - 07.2000
- Supported senior executives in daily operations, travel, vendor and client communications, and board-level coordination.
- Handled confidential correspondence, organized high-level meetings, and ensured smooth office functioning.
Executive Assistant to Executive Director
MAHINDRA SONA LTD.
Mumbai , India
08.1997 - 09.1999
- Independently managed client and vendor communications, coordinated and supported Board meetings, and ensured efficient scheduling and calendar management.
- Organized conferences and recurring meetings, handled calls, correspondence, and messages, and conducted research to prepare comprehensive reports on key business topics.
Secretary to Director
MOREPEN LABORATORIES LTD.
Mumbai , India
06.1996 - 05.1997
- Managed business calls and client interactions, addressing requirements, queries, and complaints on behalf of senior officials.
- Developed and implemented office policies to streamline daily operations, organized logistics and materials for meetings, and prepared detailed documentation for key stakeholders.
- Established and maintained efficient office systems to manage records and ensure seamless information flow.
Secretary to CIO
DATALINE RESEARCH & TECHNOLOGIES (I) LTD. (DSJ Group)
Mumbai , India
11.1993 - 05.1996
- Executed detailed reports, supervised staff, managed schedules, and oversaw daily team operations. Key responsibilities included handling phone calls, taking accurate meeting notes, and coordinating meetings to ensure seamless communication and workflow.
- Demonstrated strong organizational and leadership skills, contributing to enhanced productivity and timely completion of tasks.
Secretary to Director
BORANA PLASTIC LTD.
Mumbai , India
04.1992 - 10.1993
- Managed daily ledger entries and accounts, oversaw inventory, coordinated executive schedules, meetings, and travel, and maintained accurate office records.
- Prepared spreadsheets and presentations to support executives and enhance team productivity.
Education
Post-Graduation Diploma - Counseling Psychology
Sampurna Monfort College
Bangalore, India 02.2023 - 02.2024
Certificate Course - Counselling Psychology
Sampurna Monfort College
Bangalore, India Diploma - Secretarial Practice
Clare's Secretarial School
B.A Graduate -
Bombay University
Skills
- HR Operations (Pan-India)
- Policy Design & Governance
- Employee Relations & Case Handling
- Manager Coaching & Enablement
- Culture & Engagement Programs
- DEI Advocacy & LGBTQ Allyship
- Wellbeing & Mental Health Programs
- Learning & Development Operations
- Change Management & Communications
- HR Analytics & Reporting (HRIS/MIS)
- Conflict Resolution & Mediation
- EAP Liaison & Risk Triage
- Mental Health Counsellor: raising awareness in the workplace with resources, sessions and ERGs
Hobbies and Interests
Actively participate in HR-related forums and community groups to exchange ideas, best practices, and insights with fellow professionals. I enjoy building relationships that foster collaboration and support in the HR field., Committed to promoting mental health awareness in the workplace. I actively participate in workshops and seminars that address psychological well-being and stress management, aiming to create supportive environments for employees., Enthusiastic about guiding individuals through career development and personal challenges. I find fulfillment in providing mentorship to colleagues and conducting coaching sessions that empower others to achieve their potential., Engage in volunteering activities that support mental health awareness and promote well-being in local communities. I participate in initiatives that provide resources and support for individuals facing mental health challenges.
References
References available upon request.
Timeline
Manager – People & Culture
Crayon Software Experts India Private Limited
05.2025 - 09.2025
Post-Graduation Diploma - Counseling Psychology
Sampurna Monfort College
02.2023 - 02.2024
HR Generalist
Crayon Software Experts India Private Limited
06.2022 - 04.2025
HR Business Partner
ORACLE
07.2003 - 03.2022
Executive Assistant to VP
VOLVO
12.1999 - 07.2000
Executive Assistant to Executive Director
MAHINDRA SONA LTD.
08.1997 - 09.1999
Secretary to Director
MOREPEN LABORATORIES LTD.
06.1996 - 05.1997
Secretary to CIO
DATALINE RESEARCH & TECHNOLOGIES (I) LTD. (DSJ Group)
11.1993 - 05.1996
Secretary to Director
BORANA PLASTIC LTD.
04.1992 - 10.1993
Diploma - Secretarial Practice
Clare's Secretarial School
Certificate Course - Counselling Psychology
Sampurna Monfort College
B.A Graduate -
Bombay University
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