Shalina Gurung
Reading
Summary
Experienced professional with a strong background in administration, customer care, and legal research. Demonstrates exceptional case management skills and proficiency in POS systems. Multilingual capabilities in Nepali and Hindi enhance communication with diverse clientele. Committed to leveraging expertise to contribute effectively to organisational goals.
Overview
13
13
years of professional experience
Work History
Shift leader
Tesco Express
Reading
06.2019 - 03.2025
- Resolved pricing and stock discrepancies, ensuring operational accuracy, and efficiently addressed customer inquiries and complaints
- Trained new associates on cash register operations, advising on the appropriate handling of customer sales, refunds, and cashing up
- Replenished store inventory regularly, monitoring stock demands to appropriately address customer needs
Customer Service Representative and Shift Leader
Dominos
Reading
06.2014 - 03.2025
- Responded to customer requests with friendly, knowledgeable service and support
- Trained staff on operating procedures and company services
- Worked with new hires to educate on various customer service tasks, product specifications, and company protocols
- Liaised between customers and internal departments to address and resolve customer service concerns
Membership Support Advisor
eMed Healthcare
London
09.2023 - 01.2024
- Provided comprehensive clinical support to customers via email, chat, and telephone
- Managed essential communication channels between clinicians and support teams, ensuring seamless operational integration
- Actively collaborating with team leads to drive continuous improvements in service quality
- Proactively identified and reported potential system failures, contributing to enhanced preventive maintenance and system reliability
GP Administrator
Eldon Road Surgery
Reading
08.2012 - 08.2019
- Delivered excellent patient service by efficiently managing appointments, registrations, de-registrations, and recalls
- Ensured accurate diagnosis and treatment by effectively liaising with hospitals to verify patients' medical histories
- Supported medical staff in examination room organization and maintained strict compliance with GP policies and government regulations, upholding patient data security and information confidentiality
Education
Master of Laws - Legal Studies
University of Law
03.2022 -
Bachelor of Laws -
Bournemouth University
09.2018 - 07.2021
Skills
- GP Administration
- Customer care
- Legal research
- Case management
- Multilingual: Nepali, Hindi
- POS systems
Legal Work Experience
Volunteer, University of Law Pro-bono Clinic
- Enhanced legal research, analytical problem-solving, and client counselling skills through targeted professional training
- Conducted in-depth one-on-one client interviews to uncover legal issues and gather pertinent information, demonstrating strong interpersonal and investigative abilities
- Meticulously maintained detailed records of advice given and casework, utilizing a comprehensive case management system for maximum accuracy and efficiency
Timeline
Membership Support Advisor
eMed Healthcare
09.2023 - 01.2024
Master of Laws - Legal Studies
University of Law
03.2022 -
Shift leader
Tesco Express
06.2019 - 03.2025
Bachelor of Laws -
Bournemouth University
09.2018 - 07.2021
Customer Service Representative and Shift Leader
Dominos
06.2014 - 03.2025
GP Administrator
Eldon Road Surgery
08.2012 - 08.2019
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