Shalika Gupta
Chennai ,India
Summary
Enthusiastis with my knowledge of resolving customer problems. Works to increase success through effective work strategies and customer service.
Overview
1
1
Certification
Work history
Accounts Receivable
Tandem Accounting Services
Chennai , India
08 2024 - Current
- Reviewed customer invoices for accuracy and posted information to general ledger.
- Prepared monthly reports, contributing to an efficient financial management system.
- Analysed billing reports to accurately identify and resolve discrepancies.
- Addressed billing enquiries to correct errors and answer questions.
- Handled account payments and provided information regarding outstanding balances.
- Improved internal control systems with regular audits of receivables entries and adjustments.
Senior Customer Service Executive
Computer Age Management Services
Chennai , India
12 2021 - 04 2023
- Acted as a primary point of contact for customers, addressing Executive their requirements, complaints, fund transfer queries, and feedback
- Proficiency in utilizing MF360 and IT.net, ensuring efficient handling of customer inquiries and Conducted KYC verifications for new accounts over calls and accurately stored the details in the company's systems.
- Managed and resolved queries and complaints from investors and distributors through both inbound and outbound calls.
- Provided guidance to team members to help them achieve their daily targets, while also delivering training to new joiners and ensuring the quality of their work.
- Prepared daily reports on the team's activities, ensuring all customer calls were handled promptly and professionally.
- Prioritize and executed high-value customer interactions in a timely manner, consistently meeting AHT (Average Handling Time)targets for all calls.
- Fostered effective working relationships with both internal and external clients, contributing to overall client satisfaction and retention.
Education
B.Com - Computer Application
Shri Shankarlal Sundarbai Shasun Jain College for Women
06/2018 - 04/2021
M.B.A - Human Resources
Madras University
04/2021 - 04/2023
Skills
- Problem solving skills
- Customer service
- Time mangement
- Team work
- communication skill
- leadership
Languages
English
Advanced
Hindi
Native
Tamil
Fluent
Certification
- Ms office
- C++
- Tally Erp.9
- Tally prime with Gst
Timeline
Accounts Receivable
Tandem Accounting Services
08 2024 - Current
Senior Customer Service Executive
Computer Age Management Services
12 2021 - 04 2023
B.Com - Computer Application
Shri Shankarlal Sundarbai Shasun Jain College for Women
06/2018 - 04/2021
M.B.A - Human Resources
Madras University
04/2021 - 04/2023