Shakila Chelagat Ruto
Birmingham
Summary
A dynamic smart, interactive and hard-working woman with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.
To seek for placement in a challenging environment where integrity, cooperation and good governance are highly valued.
Dedicated to open, communicative culture where employees feel empowered to contribute to company's success. Ready to help team achieve company goals.
Overview
14
14
years of professional experience
Work History
Career break for maternity leave
Self-employment
02.2019 - Current
- Parental support for 2 children
- Supported children's development with learning-through-play activities, aiding social, emotional and educational growth.
- Thoroughly cleaned and disinfected play areas to control health risks.
- Gave direct instructions to manage behaviour, maintaining positive learning environments.
- Practiced safety and hygiene procedures by maintaining clean home environment.
- Completed laundry, ironing and dry cleaning.
- Hoovered and tidied rooms with keen eye for detail.
- Prepared, cooked and plated sensory-appealing meals.
- Designed learning plans tailored to individual needs.
- Employed variety of mediums to convey learning concepts.
Floor Supervisor
Al Mazaya Group
Doha, Qatar
05.2016 - 01.2018
- Responsible in Staffing, reviewing the needs of employees
- Briefing before the operations
- Staff development
- Responsible in making the operation organized
- Responsible in answering the Guest Complaints
- Responsible for the good quality service for the guests
- Responsible, to ensure that employees follow the organization's
- Personnel policies and procedures
- Responsible for Employee Training and Development; to ensure new employees are oriented to the organization, its policies and procedures
- Responsible in conducting performance appraisals on regular basis
- Responsible for money matter
- Dedicated to work for high sales and add-on averages
- Work with other servers and be a team player
Captain
Amlak holding Qatar Foundation
Doha, Qatar
01.2015 - 05.2016
- Responsible in Staffing, reviewing the needs of employees
- Briefing before the operations
- Staff development
- Responsible in making the operation organized
- Responsible in answering the Guest Complaints
- Responsible for the good quality service for the guests
- Responsible, to ensure that employees follow the organization's Personnel policies and procedures
- Responsible for Employee Training and Development; to ensure new employees are oriented to the organization, its policies and procedures
- Responsible in conducting performance appraisals on regular basis
- Responsible for money matter
- Dedicated to work for high sales and add-on averages
- Work with other servers and be a team player
Waitress
Movenpick Hotel Resorts
Aqaba, Jordan
01.2013 - 12.2014
- Welcoming guest to the restaurant with a warm smile
- Presenting menus to the guest, taking orders, posting and serving them
- Arranging mis en place
- Keeping proper standards of service
- Maintaining procedures manual to ensure consistent performance of routines
- Interacting with guest and ensuring they are comfortable
- Responsible in taking food orders
- Responsible in assisting and attending to the guests needs
- Making sure that the customers are satisfied with the foods and the service
- Responsible in setting up the restaurant
- Worked well as a team member to create a great work atmosphere
Waitress
Dar Es Salaam Serena Hotel
Dare es Salaam, Tanzania
01.2010 - 01.2013
- Welcoming guests to the coffee lounge with a face of smile
- Escorting them to the tables
- Presenting menus to the guests ,taking orders ,posting and serving them
- Arranging mis en place
- Ensuring tables and chairs are clean and neatly arranged
- Keeping proper standards of service
- Maintaining procedures manual to ensure consistent performance of routines
- Double checking the guest bills before presenting in a well clean bill folder
- Interacting with guests and ensuring they are comfortable
- Proper handover to the next shift
- Inviting guests for any events ,promotions carried out by the hotels in various outlets
Education
Certificate - Hotel Management
Kenya
Nairobi, KenyaDiploma - Sales And Marketing
Mombasa Aviation Training Institute
Mombasa, KenyaCertificate of Higher Education - Computer Studies MS Office, Word, Excel Internet Operations Secondary Certificate
Tsavo Institute of Technology
Voi, KenyaPrimary School Certificate (K.C.P.) -
Mwamunga Primary School
Voi, KenyaSkills
- Organizational and Personal skills
- Good communication skills (oral & written)
- Enthusiastic communicator
- Excellent public relations
- Attention to details
- Loyal, obedient, and willing to work under pressure
- Ability to learn very fast
- Ability to interrelate among people of multi-ethnic background
- Organised and reliable
- Efficient under pressure
- Ability to multitask
- Good team player
- Multidisciplinary teamwork
- Good attitude to teamwork
- Problem solving
Languages
English
Fluent
Swahili
Native
Timeline
Career break for maternity leave
Self-employment
02.2019 - Current
Floor Supervisor
Al Mazaya Group
05.2016 - 01.2018
Captain
Amlak holding Qatar Foundation
01.2015 - 05.2016
Waitress
Movenpick Hotel Resorts
01.2013 - 12.2014
Waitress
Dar Es Salaam Serena Hotel
01.2010 - 01.2013
Certificate - Hotel Management
Kenya
Diploma - Sales And Marketing
Mombasa Aviation Training Institute
Certificate of Higher Education - Computer Studies MS Office, Word, Excel Internet Operations Secondary Certificate
Tsavo Institute of Technology
Primary School Certificate (K.C.P.) -
Mwamunga Primary School
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