Shakhawat H. Shihan
London,United Kingdom
Summary
Accomplished law enforcement and rehabilitation psychology specialist with in-depth expertise in prison law, public security, and duty of care compliance. Possesses a strong security-first mindset, exceptional decision-making abilities, and a commitment to respectful, effective communication. Skilled in strategic planning, financial advisory, project management, and innovative solution development to enhance public safety outcomes. Demonstrates proven leadership in team management, crisis intervention, conflict resolution, and public engagement. Dedicated to advancing operational excellence and supporting rehabilitative initiatives within secure environments.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
Work History
Operational Officer- (Administrative Officer)
Ministry of Justice UK
Dorset, United Kingdom
01.2024 - 04.2025
- A Operations officer's role involves managing correctional facility operations, addressing challenges, and overseeing staff.
- The warden, crucial for success, must be flexible, resourceful, and skilled in management and negotiation.
- The job's appeal lies in the opportunity to work in a rehabilitative environment, contributing to individuals' transformative journeys.
- It's a dynamic and rewarding experience with diverse daily tasks.
- Essential traits for correctional officers include professionalism, dependability, fairness, emotional stability, empathy, ethics, flexibility, punctuality, self-motivation, cooperation, sincerity, optimism, and perceptiveness.
Essential Banker (E.B)
Barclays
London, United Kingdom
11.2022 - 01.2024
- Demonstrating knowledge of Barclays policies to ensure that customers feel confident in our colleagues, and know when to escalate where appropriate.
- Fulfilling customer requests whilst demonstrating professionalism and empathy to ensure they feel valued.
- Educating Barclay customers on a range of products and services as well as the different channels they can utilize to engage with us directly.
- Investigating emotive and complex customer and client queries, concerns and complaints related to an extensive range of products.
Administrative Team member- Student Guide
University of the West of Scotland
London, United Kingdom
11.2021 - 08.2022
- My main role was to support the London Campus Administrative team in student-related activities, including inductions, enrolment, and open days, and to represent the University when required.
- I was responsible for providing the best possible guidance and information to the new students about academic and student-related activities.
Customer service- Team Member
Pret A Manger
London, United Kingdom
09.2021 - 08.2022
- Assisted customers with varying questions using product knowledge and service expertise.
- Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
- Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.
Education
Master of Science - Project Management
University of the West of Scotland
01.2021 - 01.2022
Bachelor of Engineering - BEng - Mechanical Design,Manufacturing And Automation
Wuzhou University
01.2016 - 01.2020
Skills
- Law Enforcement Operations
- Rehabilitation Psychology
- Prison Law
- Security-Focused mindset
- Decision-Making competence
- Respectful communication
- Duty of care compliance
- Public security knowledge
- Financial advisory expertise
- Team Leadership
- Public speaking
- Relationship Management
- Strategic planning
- Conflict Resolution
- Project Management
- Crisis management
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Timeline
Operational Officer- (Administrative Officer)
Ministry of Justice UK
01.2024 - 04.2025
Essential Banker (E.B)
Barclays
11.2022 - 01.2024
Administrative Team member- Student Guide
University of the West of Scotland
11.2021 - 08.2022
Customer service- Team Member
Pret A Manger
09.2021 - 08.2022
Master of Science - Project Management
University of the West of Scotland
01.2021 - 01.2022
Bachelor of Engineering - BEng - Mechanical Design,Manufacturing And Automation
Wuzhou University
01.2016 - 01.2020
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