Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Affiliations
Work Preference
Timeline
Generic

Shakhaanan Surendran (SHAK)

Customer Service Assistant
London,Greenwich

Summary

Enthusiastic and reliable Gold Customer Assistant, dedicated to providing excellent customer service. Organized, detail oriented, and experienced in properly handling customer inquiries and transactions. Dedicated to increasing sales. Skilled in effectively directing staff and overseeing operations to ensure optimal productivity and high levels of customer satisfaction. Looking for a new role to increase my knowledge towards a more demanding professional sector to develop myself and the team around myself.

Overview

9
9
years of professional experience

Work History

Customer assistant

Tesco
Bromley
04.2022 - 10.2024
  • Creating a plan from the start of a shift to delegate tasks to ensure completion by the end of the shift.
  • Processed customer orders and returns with accuracy and efficiency.
  • Provided guidance and training to staff on optimal procedures and best practices.
  • Managed store operations, including scheduling procedures from colleagues and managing money from the tills and the main safe safely with proper record.
  • Learned and followed all store policies and procedures, resulting in fewer mistakes and improved customer service.
  • Utilised sales techniques such as up selling and other strategies to build customer relationships and close sales.
  • Using an MPro-5 software on a handset to manage deliveries, stock levels and reporting incidents efficiently.
  • Carried out regular quality checks to ensure displayed products were in good, saleable condition.
  • Performed daily opening and closing functions and inventory management.
  • Trained new associates on cash register operations, advising on appropriate handling of customer sales, refunds and cashing up.
  • Recorded information about inquiries and complaints within internal database.

Assistant installation Engineer

Energys Group
Goldsmith's University
09.2022 - 10.2022
  • Assisted with stock delivery and cordinated mobilisation within site campus.
  • Started each day with a management of what roles everyone would be tasked with.
  • Aided in checking the project surveys and diagrams, the various light fittings and preparation of the installation.
  • Supported the engineers in identifying exposed cables safely, isolation of circuit board checks.
  • Being part of the team in removal and dissasembly of the old fluorescent and halogen fittings.
  • Carrying out a safety assessment in the dismantling and disposal of those fittings being sure to separate different waste catagorically.
  • Helped with installations under guidance of experienced engineers to familiarise with processes.

Assistant Sales manager

Burnt Ash Superstore
London
12.2017 - 07.2021
  • Increased customer satisfaction by providing top-notch service.
  • Developed marketing strategies for product promotion.
  • Enhanced brand visibility with effective advertising techniques.
  • Improved team performance to achieve sales targets.
  • Maintained stock levels for smooth business operation.
  • Trained new staff members in sales procedures and company policies.
  • Collaborated with management to streamline business processes.
  • Monitored sales trends, predicting future demands effectively.
  • Organised special events and promotions, attracting new clientele.
  • Managed sales pipeline, maintaining accurate forecasting and timely follow-ups.
  • Supported senior management in executing change management and integration processes.

Assistant mechanic

MLA Sydenham
London, Bromley
06.2017 - 07.2017
  • Starting the day by managing the order in which the tasks were to be completed by complexity time and category of repair.
  • Carried out full services unassisted to different vehicles within time limits to manage the flow of work and the cars.
  • Improved vehicle functionality by performing routine maintenance tasks.
  • Preparing risk assessments and safety test to ensure maximum safety possible before starting a task.
  • Assisted lead mechanic in complex repairs for enhanced performance.
  • Reduced repair times with a keen eye for problem detection.
  • Ensured safety standards by regular inspection of vehicles.
  • Maintained cleanliness and orderliness of the workshop to promote efficiency, and presentation.
  • Collaborated with fellow mechanics for successful project completion.

Assistant Electrician Labourer

Energys Group
London
08.2015 - 08.2015
  • Improved safety standards by routinely inspecting electrical systems.
  • Ensured compliance with regulations through diligent workmanship.
  • Repaired faulty equipment, resulting in minimal downtime.
  • Carried out testing of electrical systems for optimal performance.
  • Shadowed qualified electricians to understand electrical installation, repair and maintenance tasks.
  • Maintained clean, neat and organised work areas.
  • Used hand and power tools and diagnostic equipment to complete various aspects of jobs.
  • Supported Electricians to deliver high-quality workmanship.
  • Adhered to work site safety protocols and reported potential hazards.

Education

Certificate of Higher Education - BSC Mechanical Engineering

DeMontfort University

A-Levels -

Eltham College
08.2017

GCSE -

Colfe's School
08.2015

Skills

Technical Skills:

  • MS Word
  • MS Excel
  • MS Publisher
  • MS PowerPoint
  • MATLAB (Coding Software)
  • Auto CAD 3D Modelling)

Personal Skills:

  • Full UK Driving License Holder (8 Years)
  • Team player
  • Group leadership
  • Shift Coordination and Management
  • Excellent Customer Service Skills
  • Proficient Organisation and Time Management
  • Incident and Safety protocols
  • Skillful Approach to Customer Engagement and Assistance

Accomplishments

  • Certification received for the Credits acquired whist in university.
  • Bronze Medalist in School Maths Challenge Countrywide.
  • A recognition letter from Projects and Operations Director at Energys group.
  • Grade 7 in traditional sri-lankan precussion instrument.
  • Grade 3 in Piano.
  • Recognition at University for making indepth CAD Rendering of models during assignments.
  • Multiple trophies awarded in football tournaments whilst Captaining a team, also winning Man of the Tournament.

Languages

English
Fluent
Tamil
Fluent
French
Intermediate
Spanish
Elementary

Affiliations

  • Car Enthusiast (Currently working on my own project car an E92 320i.
  • Part of my former University's Motorsport team.
  • Football, playing in saturday and sunday leagues.
  • Playing Badminton to upkeep fitness and socialise with new people.
  • Design and Technology. I have passions in DIY Projects including fixing electric whilst my home was being renovated and making other functional items.
  • CAD modelling on Google SketchUp (modelling homes and vehicles).

Work Preference

Work Type

Full TimeContract Work

Location Preference

HybridOn-SiteRemote

Important To Me

Career advancement

Timeline

Assistant installation Engineer

Energys Group
09.2022 - 10.2022

Customer assistant

Tesco
04.2022 - 10.2024

Assistant Sales manager

Burnt Ash Superstore
12.2017 - 07.2021

Assistant mechanic

MLA Sydenham
06.2017 - 07.2017

Assistant Electrician Labourer

Energys Group
08.2015 - 08.2015

Certificate of Higher Education - BSC Mechanical Engineering

DeMontfort University

A-Levels -

Eltham College

GCSE -

Colfe's School

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Shakhaanan Surendran (SHAK)Customer Service Assistant