Shakeel Gudiyattam
Associate
Croydon
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
12
12
years of professional experience
7
7
years of post-secondary education
Work History
Sales Executive
Guruji Products Private Limited
Chennai
02.2023 - 04.2023
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Informed customers of promotions to increase sales productivity and volume.
Quality Control Inspector
Ford India Private Limited
Chennai
06.2011 - 09.2022
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Communicated with production team members about quality issues.
- Performed visual inspections and non-destructive tests where appropriate.
- Resolved customer complaints by investigating problems and developing solutions.
- Participated in team meetings to discuss progress and results, providing ideas and suggestions for improvement.
- Monitored inventory levels to restock materials and maintain consistent supply.
- Performed root cause analysis to identify and resolve defects, improving quality standards.
- Investigated customer complaints to take necessary corrective actions.
- Trained and mentored junior inspection staff and interns to apply best practices and comply with quality control guidelines and regulations.
- Followed safety protocols while handling hazardous materials.
- Provided feedback to production team regarding product quality.
Education
High School - Science Education
Khaderia Higher Secondary School
Vaniyambadi 06.2005 - 04.2006
High School - Science Education
Khaderia Higher Secondary School
Vaniyambadi 06.2006 - 04.2008
Diploma - Electronics And Communication Engineering
KAR Polytechnic College
Ambur 06.2008 - 04.2011
Diploma - Industrial Safety
Diploma in Fire & Safety Engineering
Chennai 04.2010 - 05.2011
Skills
Quality assurance understanding
Timeline
Sales Executive
Guruji Products Private Limited
02.2023 - 04.2023
Quality Control Inspector
Ford India Private Limited
06.2011 - 09.2022
Diploma - Industrial Safety
Diploma in Fire & Safety Engineering
04.2010 - 05.2011
Diploma - Electronics And Communication Engineering
KAR Polytechnic College
06.2008 - 04.2011
High School - Science Education
Khaderia Higher Secondary School
06.2006 - 04.2008
High School - Science Education
Khaderia Higher Secondary School
06.2005 - 04.2006
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