Summary
Overview
Work history
Education
Skills
Certification
Languages
Dissertation Project
References
Timeline
Work availability
Intern
Shakeel Ahmad

Shakeel Ahmad

England

Summary

Enthusiastic and detail-oriented Data Analytics professional with a strong foundation in statistical analysis, data visualization, and data management. Proficient in SQL, R, and various data visualization tools such as Power BI. Adept at translating complex data into actionable insights to drive business decisions. Recent graduate with hands-on project experience in data cleaning, exploratory data analysis, and predictive modeling. Eager to contribute to a dynamic team and leverage analytical skills to solve real-world problems.

Overview

14
14
years of professional experience
5
5
years of post-secondary education
1
1
Certification

Work history

Care Worker

Westminster Homecare
Norwich
10.2023 - Current
  • Provided personal hygiene assistance, consistently promoting comfort, dignity and respect.
  • Assisted individuals with daily activities to facilitate independent living.
  • Administered medication with rigorous planning and recordkeeping.
  • Talked and actively listened to service users to nurture trusted relationships.

Branch Services Manager – Retail Banking Group

MCB Bank Ltd.
Lahore, Pakistan
11.2019 - 09.2023
  • Manage and supervise all aspects of branch operations, ensuring efficient and effective workflow, compliance with banking regulations, and high standards of customer service.
  • Lead, train, and develop branch staff, including setting performance goals, conducting performance reviews, and ensuring adequate staffing levels to meet customer demand.
  • Monitor and manage operational risks, implement internal controls, and ensure adherence to security procedures, regulatory requirements, and organizational policies.
  • Identified service gaps, developing plans to strengthen or expand offerings.

Branch Operations Manager

Habib Bank Ltd.
Lahore, Pakistan
01.2017 - 10.2019
  • Manage and supervise all branch activities, ensuring efficient operations and adherence to company policies and regulatory requirements. Lead and mentor staff to maintain high-quality customer service and achieve branch targets. Monitor financial performance and implement process improvements to enhance operational efficiency.

HR Officer – Retail Banking Group

Habib Bank Ltd.
Lahore, Pakistan
10.2015 - 01.2017
  • I served as key member in assisting the General Manager / Regional Heads & Regional Operation Managers for staff HR issues and their resolutions such as requests for resignations, transfers, retirements
  • Investigated and resolved employee relations issues, maintaining strict confidentiality and impartiality throughout
  • Implemented and monitored personal development plans, collating individual training needs for maximum employee support.
  • Performed exit interviews, gaining useful insights to improve employee retention rates.

Branch Operations Manager – Retail Banking Group

MCB Bank Ltd.
Lahore, Pakistan
01.2015 - 09.2015
  • Managed daily branch operations and supervised team of banking staff.
  • Coached and developed banking staff to consistently meet and exceed performance objectives.
  • Boosted customer satisfaction scores through fast and knowledgeable issue resolution.

Trainee Business Officer (TBO-Batch-42) – Retail Banking Group

MCB Bank Ltd.
Lahore, Pakistan
05.2012 - 01.2015

Customer Support Executive (Webchat & E-mails)

People Logic Pakistan Limited (Telenor Pakistan Contractor)
Lahore, Pakistan
11.2010 - 04.2012
  • I had been part of the In-sourcing Team at Telenor Global Shared Services which used to provide Technical Support to DiGi Telecom Malaysia customers through Webchat and E-mails, where I was appointed as Webchat Support Officer and later elevated as Point Person where my job was to assist Team Leader in operations and staff roaster related matters.
  • Handled live chat queries within strict timeframe targets.

Education

MSc Business Analytics & Management - Data Analytics

University of East Anglia
Norwich, England
09.2023 - 09.2024

Bachelors in Commerce (Honors) - Marketing, Finance & Accounting

Hailey College of Commerce, University of the Punjab
09.2006 - 08.2010

Skills

  • R programming
  • Machine Learning (ML) with R
  • SQL
  • Power BI
  • Statistical analysis
  • Data mining
  • Data analytics

Certification

Data Analytics with R

Machine Learning Fundamentals in R

Junior Associate of Institute of Bankers Pakistan (JAIBP) (Islamic Banking)

Languages

English
Urdu

Dissertation Project

A Comparative Study of Conventional Regression Models and Machine Learning Algorithms for Predicting Hospital Readmissions in Diabetes Patients.

References

References available upon request.

Timeline

Care Worker

Westminster Homecare
10.2023 - Current

MSc Business Analytics & Management - Data Analytics

University of East Anglia
09.2023 - 09.2024

Branch Services Manager – Retail Banking Group

MCB Bank Ltd.
11.2019 - 09.2023

Branch Operations Manager

Habib Bank Ltd.
01.2017 - 10.2019

HR Officer – Retail Banking Group

Habib Bank Ltd.
10.2015 - 01.2017

Branch Operations Manager – Retail Banking Group

MCB Bank Ltd.
01.2015 - 09.2015

Trainee Business Officer (TBO-Batch-42) – Retail Banking Group

MCB Bank Ltd.
05.2012 - 01.2015

Customer Support Executive (Webchat & E-mails)

People Logic Pakistan Limited (Telenor Pakistan Contractor)
11.2010 - 04.2012

Bachelors in Commerce (Honors) - Marketing, Finance & Accounting

Hailey College of Commerce, University of the Punjab
09.2006 - 08.2010

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