Jaksan Pielix Jayaraja
London
Summary
Energetic and driven professional with a proven track record of exceptional customer service and strong communication skills. Experienced in handling transactions, assisting customers, and ensuring a seamless shopping experience. Seeking a dynamic position that leverages my expertise in customer service, creativity, and leadership, while offering opportunities for professional growth. Committed to delivering outstanding results in fast-paced environments, with a focus on continuous self-improvement and career progression.
Overview
8
8
years of professional experience
Work history
Retail Assistance
Sainsburys
London
10.2024 - Current
- Provided coverage during peak times to manage customer flow and ensure smooth store operations
- Collaborated with the store manager to identify fast-selling products and assisted with stock replenishment, maintaining an organized and appealing store environment
- Guided customers in locating merchandise and making tailored product recommendations, enhancing overall satisfaction
- Managed checkout processes efficiently and assisted customers with their needs, ensuring a positive shopping experience
- Maintained store cleanliness, adhering to standards and ensuring a pleasant atmosphere for customers
- Demonstrated flexibility by working overtime and consistently being punctual, contributing to team success and operational efficiency
Owner
King Salon
Qatar
03.2022 - 09.2024
- Successfully managed daily operations of a growing hair salon, ensuring excellent customer service and a high standard of work
- Efficiently handled inventory management, scheduling, sales, and customer service to maintain smooth operations
- Demonstrated strong communication skills through personalised client consultations, addressing concerns, and building lasting relationships
- Planned to expand by opening an additional salon in response to growing demand and business success
Supervisor
IBN AI BADIA SALON
Qatar
08.2018 - 05.2021
- Managed daily salon operations and ensured excellent customer service.
- Led and trained the team, maintaining a professional and efficient environment.
- Handled customer complaints with patience, resolving issues to maintain satisfaction.
- Created a supportive atmosphere for colleagues, ensuring tasks were completed correctly.
- Took responsibility for running the salon smoothly, staying late when necessary.
Education
Certificate of Higher Education - Nursing assistant
imperial college
Qatar 06.2022 - 02.2023
GCSEs - English
Lewisham College
London, England 03.2025 -
Skills
- Strong decision-making capabilities, ensuring effective outcomes in high-pressure situations
- Excellent interpersonal and communication skills, fostering productive and collaborative relationships
- Proficient in time management and consistently punctual, meeting deadlines and prioritising tasks
- Demonstrated patience and composure, effectively managing stressful or challenging situations
Soft Skills:
Technical Skills:
- Strong problem-solving abilities, with a focus on creative and practical solutions
- Collaborative team player, with experience working effectively in diverse, cross-functional teams
- Exceptional attention to detail, ensuring accuracy and precision in all tasks
- Service-oriented mindset, consistently striving to deliver high-quality customer experiences
- - Service-focused mindset
Languages
English
Advanced
Hindi
Advanced
Tamil
Fluent
Malayalam
Elementary
Sinhala
Fluent
Affiliations
- Engaging in cultural exchange through travel to enhance global awareness
- Deep interest in music, exploring a wide range of genres
- Valuing quality family time and fostering strong personal relationships
- Watching films in various languages to appreciate different cinematic styles and storytelling techniques
- Experimenting with cooking, specialising in both English and Sri Lankan cuisines
Reference
Available Upon Request