Summary
Overview
Work history
Education
Skills
Languages
Affiliations
Reference
Generic

Jaksan Pielix Jayaraja

London

Summary

Energetic and driven professional with a proven track record of exceptional customer service and strong communication skills. Experienced in handling transactions, assisting customers, and ensuring a seamless shopping experience. Seeking a dynamic position that leverages my expertise in customer service, creativity, and leadership, while offering opportunities for professional growth. Committed to delivering outstanding results in fast-paced environments, with a focus on continuous self-improvement and career progression.

Overview

8
8
years of professional experience

Work history

Retail Assistance

Sainsburys
London
10.2024 - Current
  • Provided coverage during peak times to manage customer flow and ensure smooth store operations
  • Collaborated with the store manager to identify fast-selling products and assisted with stock replenishment, maintaining an organized and appealing store environment
  • Guided customers in locating merchandise and making tailored product recommendations, enhancing overall satisfaction
  • Managed checkout processes efficiently and assisted customers with their needs, ensuring a positive shopping experience
  • Maintained store cleanliness, adhering to standards and ensuring a pleasant atmosphere for customers
  • Demonstrated flexibility by working overtime and consistently being punctual, contributing to team success and operational efficiency

Owner

King Salon
Qatar
03.2022 - 09.2024
  • Successfully managed daily operations of a growing hair salon, ensuring excellent customer service and a high standard of work
  • Efficiently handled inventory management, scheduling, sales, and customer service to maintain smooth operations
  • Demonstrated strong communication skills through personalised client consultations, addressing concerns, and building lasting relationships
  • Planned to expand by opening an additional salon in response to growing demand and business success

Supervisor

IBN AI BADIA SALON
Qatar
08.2018 - 05.2021
  • Managed daily salon operations and ensured excellent customer service.
  • Led and trained the team, maintaining a professional and efficient environment.
  • Handled customer complaints with patience, resolving issues to maintain satisfaction.
  • Created a supportive atmosphere for colleagues, ensuring tasks were completed correctly.
  • Took responsibility for running the salon smoothly, staying late when necessary.

Education

Certificate of Higher Education - Nursing assistant

imperial college
Qatar
06.2022 - 02.2023

GCSEs - English

Lewisham College
London, England
03.2025 -

Skills

    Soft Skills:

  • Strong decision-making capabilities, ensuring effective outcomes in high-pressure situations
  • Excellent interpersonal and communication skills, fostering productive and collaborative relationships
  • Proficient in time management and consistently punctual, meeting deadlines and prioritising tasks
  • Demonstrated patience and composure, effectively managing stressful or challenging situations
  • Technical Skills:

  • Strong problem-solving abilities, with a focus on creative and practical solutions
  • Collaborative team player, with experience working effectively in diverse, cross-functional teams
  • Exceptional attention to detail, ensuring accuracy and precision in all tasks
  • Service-oriented mindset, consistently striving to deliver high-quality customer experiences
  • - Service-focused mindset

Languages

English
Advanced
Hindi
Advanced
Tamil
Fluent
Malayalam
Elementary
Sinhala
Fluent

Affiliations

  • Engaging in cultural exchange through travel to enhance global awareness
  • Deep interest in music, exploring a wide range of genres
  • Valuing quality family time and fostering strong personal relationships
  • Watching films in various languages to appreciate different cinematic styles and storytelling techniques
  • Experimenting with cooking, specialising in both English and Sri Lankan cuisines

Reference

Available Upon Request

Jaksan Pielix Jayaraja