Shaju John
Bangalore
Summary
PMP certified senior management expert with 32 years of experience in executing and managing large deliveries globally. Proficient in Program & Project management, vendor management, resource allocation, and financial oversight, with a history of meeting and exceeding performance targets. Led cross-functional teams to implement process improvements and enhance service delivery through automation and best practices. Led diverse teams to achieve successful project outcomes across multiple regions, ensuring adherence to KPIs and SLAs. Focused on optimizing processes and implementing automation strategies to enhance service delivery and client satisfaction. Drove operational excellence by implementing governance frameworks and standardizing processes across projects. Committed to fostering a culture of continuous improvement and professional development.
Overview
29
29
years of professional experience
Work History
Service Fulfillment Manager
EGIL, SAGND Service Fulfillment
03.2025 - Current
- Expanded SAGND service offerings for CU WSA across multiple domains within EMEA region.
- Improved efficiency and cost-effectiveness while fulfilling demand and managing delivery requirements.
- Ensured high-quality services by overseeing KPIs, Service WLA, and quality throughout delivery.
- Directed deployment of SAGND tools in MMEA, realizing Intelligent Deployment across 30 accounts.
- Facilitated standardization and integration of tools for streamlined workflows from initiation to billing.
- Enhanced offshoring initiatives to SAGND within project management, such as PM and IM.
Business Process Manager
EGIL, SAGND PO Project Management Office
03.2023 - 03.2025
- Streamlined project management methods, processes, tools, and compliance protocols within CPPM team.
- Migrated project management methodology from XLPM to EPMM for enhanced efficiency.
- Simplified and digitized project specifications and tollgates, updating group directives accordingly.
- Automated low-value tasks to improve change request handling and guidance provided.
- Developed dashboards to track project performance against KPIs and quality data assessments.
- Centralized CPM functional roles to enhance coordination and accountability across projects.
- Implemented CPPM controls for KCD development and ABC key controls through self-assessments.
- Executed multiple service requests to optimize tools in alignment with process improvements.
Head of CPM Office
EGIL SAGND, CPM Office
05.2019 - 03.2023
- Implemented governance and demand management strategies, increasing project assignments from MMEA, MELA, and MOAI.
- Expanded team size from 22 to 38 CPMs to effectively manage diverse project requirements.
- Facilitated professional induction for CPM aspirants from various functions within SAGND.
- Established comprehensive skill development program through training sessions and lessons learned.
- secured offshore assignments for MTN SA and STC KSA covering all domain of SAGND
- Maintained team utilization rate above 93% throughout project lifecycle.
- Broadened team's expertise to encompass management of digital services and transformation initiatives.
- Achieved PMP (10), Scrum (4), and GIAP (4) certifications to enhance competency.
Project Manager
VIL, INDIA
07.2018 - 04.2019
- Executed management of two projects for VIL Maharashtra circle, achieving L900 deployment of 1,900 sites in four months.
- Successfully met quarterly targets for L900 and TDD / FDD formats.
- Integrated Vodafone and Idea networks via complex solutions including hot/cold swaps of legacy hardware.
- Oversaw all aspects of project scope: site survey, ordering logistics, implementation, integration, and handover.
- Leveraged Massive MIMO and MORAN technologies to maximize network capacity.
- Enhanced implementation quality through comprehensive training of ASP and FNI personnel.
- Streamlined site visits by establishing efficient preparation protocols and conducting RFI surveys.
- Initiated a war room strategy for prompt resolution of on-site issues.
Project Director
VNM MEGA PROJECT, VIETNAM
03.2017 - 05.2018
- Executed modernization of VNM joint venture with colocation and swap of 1579 sites.
- Delivered 908 new sites by April 2018, supporting LTE traffic management.
- Directed construction of data centers in Hanoi and Hochheim to accommodate network demands.
- Managed all phases of project including implementation, integration, optimization, and handover.
- Aligned assignments among three project managers and 70 personnel to ensure efficiency.
- Created comprehensive project plans while adhering to budget constraints and timelines.
- Met L1 and L2 KPIs through effective client communication and performance reviews.
- Implemented risk management strategies to address site access issues promptly.
Senior Manager: Transport D&I – Bangalore Team
ERICSSON GOBAL SERVICES INDIA PVT LTD
04.2016 - 03.2017
- Managed team of 25 members for Transport D & I projects.
- Oversaw transmission delivery across multiple regions, including RASO, RWCE, RMED, RINA, and RMEA.
- Conducted proposal and effort estimation for transmission projects.
- Facilitated resource management to optimize project execution.
- Achieved RCSE score of 5 for three consecutive quarters on NBN project.
- Developed 18 IWP packages to enhance Transmission D & I.
- Cultivated team competency in SPO, ML TN, ML LH, and Huawei Nodes.
- Maintained team member utilization at 90% throughout project lifespan.
Senior Manager: Operational Excellence and Airtel MS Delivery RINA Region
ERICSSON GOBAL SERVICES INDIA PVT LTD
11.2013 - 03.2016
- Spearheaded automation program management to enhance efficiency and quality in managed services for region.
- Drove operational excellence by overseeing efficiency programs, process adherence, and Industrialized Work Package initiatives.
- Managed service delivery for Airtel account, ensuring alignment with contractual obligations.
- Achieved efficiency savings of 140 HC in 2014 and 120 HC in 2015 through automation and best practices.
- Implemented various automation tools including transmission, ESPA, Network sustenance, FSSAT, exclusion tools, and analytics tool.
- Utilized worst cell analyzer to optimize network performance and service delivery.
- Delivered 12,000 hours through successful execution of Industrialized Work Package in Idea and Airtel projects.
Contract Manager
Huawei
05.2012 - 10.2013
- Executed contract support functions globally, focusing on pre- and post-sales activities.
- Accepted signed contracts and provided stakeholder briefings to clarify project scope.
- Directed contract fulfillment in accordance with established management guidelines.
Project Head (NRO/PMO/NIS Head)
Huawei
04.2010 - 05.2012
- Managed program management office for Kerala circle and supervised all projects in the region.
- Handled revenue management, collections, and profit and loss (P&L) accountability for Kerala circle.
- Reviewed projects through decision reviews (DR0 to DR4), focusing on budget compliance and closure processes.
- Facilitated training and resource allocation aligned with project needs.
- Coordinated large-scale projects such as BSNL P-V, Aircel, Tata, RCOM, ETDB, IDEA phases II & III, TATA 2G & 3G, Idea STP, MSTP, RCOM WIN 4 & 5, and Vodafone NGN.
- Monitored installation costs and delivery efficiency to meet operational targets and improve purchase order accuracy.
- Supervised a team of five PMs and sixty members while collaborating with engineering departments to fulfill project goals.
- Secured 95% of revenue target fulfillment in 2010 (112M USD) and 2011 (132M USD) through effective resolution of service delivery challenges.
Project Manager
Huawei
09.2008 - 04.2010
- Spearheaded Aircel project from inception, establishing team and developing comprehensive Project and Implementation Plans.
- Managed project execution as Project Manager for Phase I and Phase II, overseeing a team of 78 members.
- Directed scope encompassing site construction, surveys, solutions, logistics, and integration to ensure project success.
- Achieved Network Take Over for Phase I within one year, setting benchmark among Aircel circles.
- Completed nominal and MW plans for both phases, ensuring timely acceptance of Infra sites and telecom installations.
- Implemented three MSC, four MGW, twelve BSC, two thousand BTS/MW sites, and 246 civil sites efficiently.
- Launched Aircel network across Hyderabad, Vijayawada, Vizag, and Tirupati within 180 days of commencement, achieving 1000 sites fastest in region.
- Generated revenue through change management by securing approvals and orders for significant scope alterations.
Project Head
Tata Communication, Mumbai
02.2008 - 09.2008
- Spearheaded launch of WIMAX network in Hyderabad with 226 sites and Chandigarh with 92 sites.
- Led a team of 34 members, fostering collaboration and innovation.
- Introduced end-to-end outsourcing trend at Tata Communications, achieving success in two major cities.
- Completed master agreements for site and infrastructure sharing with Indus, Quippo, ITIL, and Essar.
- Implemented OSP (Fiber) along with DWDM and switches for WIMAX sites across Chandigarh (20 km) and Hyderabad (50 km).
Project Manager
Ericsson India Pvt. Ltd.
03.1997 - 02.2008
- Oversaw Airtel project management for AP circle with a team of 62 members under capacity contract.
- Managed complete site lifecycle from survey to integration and handover.
- Led implementation efforts in the south region with a team of 100 engineers for BTS installations.
- Handled DWDM transport product implementation and ensured compliance with approvals and NMS systems.
- Played key role in deploying 2,400 sites over one year, contributing 140,000 Erlangs to Radio Network.
- Executed successful project featuring 12 Switch Nodes and 4 Media Gateways with MSC Servers.
- Achieved consistent monthly project targets at 90%, positioning AP Circle as a leader in performance.
- Average rollout of 160 sites monthly, reaching over 250 sites multiple times.
Education
Diploma - Electronics and Telecommunications
01.1994
Skills
- Project management
- Performance monitoring
- Risk assessment
- Stakeholder engagement
- Relationship-building
- Effective communication
- Customer relationship management
- Change management
- Process optimization
- Data analysis
- Service delivery
- Quality assurance
- Team leadership
- Automation strategies
- Compliance management
- Resource allocation
- Client relationship management
- Leadership skills
- Customer relationship building
- Strategic planning
- Negotiation
- Budget planning
- Crisis handling
- Quality control procedures
- Negotiation techniques
- Profit and Loss Analysis
- Contract management
- Contract negotiation and administration
- Project oversight
- Contract negotiations
- Decision making
- Time-management
- Vendor management
Languages
English
Hindi
Malayalam
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Service Fulfillment Manager - EGIL, SAGND Service Fulfillment
03.2025 - Current
Business Process Manager - EGIL, SAGND PO Project Management Office
03.2023 - 03.2025
Head of CPM Office - EGIL SAGND, CPM Office
05.2019 - 03.2023
Project Manager - VIL, INDIA
07.2018 - 04.2019
Project Director - VNM MEGA PROJECT, VIETNAM
03.2017 - 05.2018
Senior Manager: Transport D&I – Bangalore Team - ERICSSON GOBAL SERVICES INDIA PVT LTD
04.2016 - 03.2017
Senior Manager: Operational Excellence and Airtel MS Delivery RINA Region - ERICSSON GOBAL SERVICES INDIA PVT LTD
11.2013 - 03.2016
Contract Manager - Huawei
05.2012 - 10.2013
Project Head (NRO/PMO/NIS Head) - Huawei
04.2010 - 05.2012
Project Manager - Huawei
09.2008 - 04.2010
Project Head - Tata Communication, Mumbai
02.2008 - 09.2008
Project Manager - Ericsson India Pvt. Ltd.
03.1997 - 02.2008
Don Bosco Technical Institute - Diploma, Electronics and Telecommunications