Shaina Dixon

Delivering high-quality, personalised coffee and beverage service in a fast-paced environment, consistently exceeding customer expectations. Skilled in multitasking, maintaining efficient workflow during busy periods, and ensuring brand consistency through product quality and presentation. Building strong customer relationships through friendly communication and attentive service, contributing to positive customer experiences and repeat business.

I started off working here as a Supervisor then quickly progressed to Assistant and then General manager throughout the year.

Managed daily cafe operations with a strong focus on customer experience and brand consistency. Led recruitment, training, and development of motivated teams to deliver high-quality service and boost customer satisfaction. Oversaw inventory, budgeting, and cost control while maintaining compliance and operational efficiency. Collaborated with management to optimise processes, support team goals, and enhance the overall brand presence.

Trained and motivated customer-facing staff to deliver excellent service and uphold brand standards. Ensured a clean, inviting environment and maintained equipment for smooth operations. Managed peak service times efficiently while meeting personalised customer needs. Maintained accurate records to ensure compliance with policies and regulations.

Recruited, trained, and motivated team members to ensure high productivity and excellent customer service in a fast-paced environment. Managed daily operations including opening and closing procedures, cash handling, and regulatory compliance. Proactively identified and resolved operational challenges to improve service efficiency and maintain brand standards. Effectively communicated targets and delegated tasks to drive team performance and customer satisfaction.