Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shaimaa Ahmed

Essex

Summary

Accomplished professional with a strong background in leadership, organisation, and communication. Demonstrates exceptional management skills and adaptability, ensuring resilience under pressure. Proven expertise in customer service and hospitality-focused roles, with a keen understanding of dietary requirements and alcohol serving certification. Adept at staff training, time management, and conflict resolution. Proficient in order taking, bill calculation, food service equipment use, and silver service. Committed to maintaining patience and composure while delivering high-quality service.

Overview

7
7
years of professional experience

Work History

Retail

Urban Outfitters
London
02.2024 - 08.2024
  • Assisted in the training of new retail staff
  • Collaborated with other retail staff to ensure all customer needs were met in a timely manner
  • Performed cashier duties in a high-volume retail environment, processing many transactions per shift
  • Developed a retail display strategy that interested more customers in the clothes
  • Researched and identified current trends in the retail industry to stay ahead of the competition

Army

Brentwood School
Brentwood, United Kingdom
01.2018 - 04.2024
  • Organised many army field day trips and activities
  • Led and taught many students across various age groups from ages 11 to 18
  • Teaching, leadership and discipline skills were built and developed through my years in the army

Barista

Costa
City of London
05.2023 - 12.2023
  • Ensured store cleanliness and tidiness, resulting in a good health inspection rating
  • Demonstrated excellent problem-solving skills by quickly resolving customer complaints and inquiries
  • Reduced wastage of supplies by carefully inventory tracking and management
  • Organised and maintained the espresso machine and coffee-making equipment, ensuring consistent performance and taste
  • Adhered to health and safety standards, ensuring a safe working environment for staff and customers

Waitress

Prezzos
Romford
10.2022 - 04.2023
  • Resolved customer complaints in a timely and professional manner, resulting in repeat customers and referrals
  • Prepared tables for guests prior to their arrival, including setting up table linens and silverware
  • Monitored the dining area for any maintenance or safety issues and took corrective action when needed
  • Developed and maintained a professional rapport with customers to ensure repeat business

Waitress

Mesken Restaurant
Hutton, United Kingdom
05.2022 - 02.2023
  • Resolved customer complaints in a timely and professional manner, resulting in repeat customers and referrals
  • Demonstrated excellent customer service skills to ensure all guests had an enjoyable dining experience
  • Prepared tables for guests prior to their arrival, including setting up table linens and silverware
  • Demonstrated a high level of accuracy in taking orders and delivering food, resulting in few customer complaints
  • Maintained a friendly and positive attitude in a fast-paced environment, resulting in an increase in customer tips
  • Occasionally helped inside of the kitchen as well as on the restaurant floors and behind bar, in charge of cleaning cutlery and preparing small dishes

Charity shop assistant

British Heart Foundation
London
01.2022 - 06.2022
  • Developed a voice-activated virtual assistant that was able to answer customer queries
  • Hosted a successful charity event that raised over £500 for a local non-profit organisation
  • Also helped with window displays and offered my assistance to the customers
  • Helped out at the till and made sure that customers were happy with their purchase and helped pick ups for deliveries for charitable clothes and items for the store

Assistant in orchestra

BJSO
Brentwood
08.2021 - 04.2022
  • Helped children rehearsing for performances in a string orchestra, providing my violin musical assistance by tuning their violins, playing with them and helping them with the sheet music

Education

GCSEs -

Brentwood School
09.2017 - 7 2021

A-Levels - undefined

Brentwood School
09.2022 - 7 2024

Skills

  • Leadership
  • Organisation
  • Communication
  • Management
  • Adaptability
  • Resilience
  • Teamwork
  • English fluency
  • Hospitality-Focused mindset
  • Staff training capabilities
  • Time management mastery
  • Fair conflict resolution
  • Order taking proficiency
  • Bill calculation efficiency
  • Food service equipment use
  • Silver service proficiency
  • Patience and composure
  • Dietary requirements understanding
  • Alcohol serving certification
  • Efficient tray carrying
  • Resilient under pressure
  • Customer Service

Timeline

Retail

Urban Outfitters
02.2024 - 08.2024

Barista

Costa
05.2023 - 12.2023

Waitress

Prezzos
10.2022 - 04.2023

A-Levels - undefined

Brentwood School
09.2022 - 7 2024

Waitress

Mesken Restaurant
05.2022 - 02.2023

Charity shop assistant

British Heart Foundation
01.2022 - 06.2022

Assistant in orchestra

BJSO
08.2021 - 04.2022

Army

Brentwood School
01.2018 - 04.2024

GCSEs -

Brentwood School
09.2017 - 7 2021
Shaimaa Ahmed