Shaimaa Ahmed
Essex
Summary
Accomplished professional with a strong background in leadership, organisation, and communication. Demonstrates exceptional management skills and adaptability, ensuring resilience under pressure. Proven expertise in customer service and hospitality-focused roles, with a keen understanding of dietary requirements and alcohol serving certification. Adept at staff training, time management, and conflict resolution. Proficient in order taking, bill calculation, food service equipment use, and silver service. Committed to maintaining patience and composure while delivering high-quality service.
Overview
7
7
years of professional experience
Work History
Retail
Urban Outfitters
London
02.2024 - 08.2024
- Assisted in the training of new retail staff
- Collaborated with other retail staff to ensure all customer needs were met in a timely manner
- Performed cashier duties in a high-volume retail environment, processing many transactions per shift
- Developed a retail display strategy that interested more customers in the clothes
- Researched and identified current trends in the retail industry to stay ahead of the competition
Army
Brentwood School
Brentwood, United Kingdom
01.2018 - 04.2024
- Organised many army field day trips and activities
- Led and taught many students across various age groups from ages 11 to 18
- Teaching, leadership and discipline skills were built and developed through my years in the army
Barista
Costa
City of London
05.2023 - 12.2023
- Ensured store cleanliness and tidiness, resulting in a good health inspection rating
- Demonstrated excellent problem-solving skills by quickly resolving customer complaints and inquiries
- Reduced wastage of supplies by carefully inventory tracking and management
- Organised and maintained the espresso machine and coffee-making equipment, ensuring consistent performance and taste
- Adhered to health and safety standards, ensuring a safe working environment for staff and customers
Waitress
Prezzos
Romford
10.2022 - 04.2023
- Resolved customer complaints in a timely and professional manner, resulting in repeat customers and referrals
- Prepared tables for guests prior to their arrival, including setting up table linens and silverware
- Monitored the dining area for any maintenance or safety issues and took corrective action when needed
- Developed and maintained a professional rapport with customers to ensure repeat business
Waitress
Mesken Restaurant
Hutton, United Kingdom
05.2022 - 02.2023
- Resolved customer complaints in a timely and professional manner, resulting in repeat customers and referrals
- Demonstrated excellent customer service skills to ensure all guests had an enjoyable dining experience
- Prepared tables for guests prior to their arrival, including setting up table linens and silverware
- Demonstrated a high level of accuracy in taking orders and delivering food, resulting in few customer complaints
- Maintained a friendly and positive attitude in a fast-paced environment, resulting in an increase in customer tips
- Occasionally helped inside of the kitchen as well as on the restaurant floors and behind bar, in charge of cleaning cutlery and preparing small dishes
Charity shop assistant
British Heart Foundation
London
01.2022 - 06.2022
- Developed a voice-activated virtual assistant that was able to answer customer queries
- Hosted a successful charity event that raised over £500 for a local non-profit organisation
- Also helped with window displays and offered my assistance to the customers
- Helped out at the till and made sure that customers were happy with their purchase and helped pick ups for deliveries for charitable clothes and items for the store
Assistant in orchestra
BJSO
Brentwood
08.2021 - 04.2022
- Helped children rehearsing for performances in a string orchestra, providing my violin musical assistance by tuning their violins, playing with them and helping them with the sheet music
Education
GCSEs -
Brentwood School
09.2017 - 7 2021
A-Levels - undefined
Brentwood School
09.2022 - 7 2024
Skills
- Leadership
- Organisation
- Communication
- Management
- Adaptability
- Resilience
- Teamwork
- English fluency
- Hospitality-Focused mindset
- Staff training capabilities
- Time management mastery
- Fair conflict resolution
- Order taking proficiency
- Bill calculation efficiency
- Food service equipment use
- Silver service proficiency
- Patience and composure
- Dietary requirements understanding
- Alcohol serving certification
- Efficient tray carrying
- Resilient under pressure
- Customer Service
Timeline
Retail
Urban Outfitters
02.2024 - 08.2024
Barista
Costa
05.2023 - 12.2023
Waitress
Prezzos
10.2022 - 04.2023
A-Levels - undefined
Brentwood School
09.2022 - 7 2024
Waitress
Mesken Restaurant
05.2022 - 02.2023
Charity shop assistant
British Heart Foundation
01.2022 - 06.2022
Assistant in orchestra
BJSO
08.2021 - 04.2022
Army
Brentwood School
01.2018 - 04.2024
GCSEs -
Brentwood School
09.2017 - 7 2021
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