Accomplished professional with a strong background in leadership, organisation, and communication. Demonstrates exceptional management skills and adaptability, ensuring resilience under pressure. Proven expertise in customer service and hospitality-focused roles, with a keen understanding of dietary requirements and alcohol serving certification. Adept at staff training, time management, and conflict resolution. Proficient in order taking, bill calculation, food service equipment use, and silver service. Committed to maintaining patience and composure while delivering high-quality service.