Shaila Mallapur
Newbury,United Kingdom
Summary
Motivated Project Manager with 17 years of experience controlling all stages of projects from inception through monitoring and closing, exceeding expectations of being on time and on budget. Considerable client-facing project experience has driven commitment to customer satisfaction.
Overview
18
18
years of professional experience
1
1
Certification
Work History
OSS Project Manager
Virgin Media O2
Reading, United Kingdom
03.2021 - Current
- End-to-End Delivery of Service Assurance Project: Successfully managed the E2E delivery of the Service Assurance Project, overseeing the implementation of the Rakuten-developed Foresight tool, replacing the Mycom-Proptima tool for network management and monitoring across 2G, 3G, 4G, 5G technologies, including RAN, Core, Comviva IN, Oracle PCRF, Nokia UDB, SIAE, Ericsson, and Huawei MW.
- Migrated to GCP Platform: Delivered successful migration of the Foresight tool from an on-premises platform to the Google Cloud Platform (GCP), integrating various non-PM systems.
- Managed Vendor and Client Relationships: Effectively engaged and managed relationships between clients and multiple third-party vendors to ensure smooth project implementation.
- Oversaw Multi-Million Pound Budgets: Demonstrated experience in managing budgets exceeding £10 million, ensuring optimal allocation and utilization of resources.
- Optimized Resource Planning: Planned staff and resources within business budgets to minimize expenditure and maximize efficiency.
- Proficient in Project Management Tools: Utilized MS Office Suite, including MS Project, Clarity PPM, JIRA, SharePoint, and Confluence, for comprehensive project management.
- Led Cross-Functional Teams: Guided cross-functional teams to ensure project completion, providing continuous oversight to proactively mitigate delays and resolve issues.
- Facilitated Stakeholder Meetings: Conducted regular meetings with clients and internal teams to drive project progress, provide status updates, and ensure alignment with project goals.
OSS Project Manager
O2 -Telefonica
Slough, United Kingdom
05.2018 - 01.2021
- Led Smart Metering Program & OSS Projects: Successfully served as the E2E Project Manager for the Smart Metering Program and OSS workstream projects, ensuring comprehensive delivery of network projects including Fault Management and Configuration Management.
- Delivered Multiple OSS Applications: Achieved successful delivery of multiple OSS applications by managing project plans, budget tracking, resource allocation, and risk management according to the standard VMO2 CCD process.
- Launched Smart Metering Dashboard: Delivered a Smart Metering Dashboard for the Service Management & Operations team and MicroStrategy reporting, managing a budget of £2 million.
- Supported Network & Migration Projects: Implemented OSS workstream projects to support network and migration initiatives by setting up fault monitoring and application alerts.
- Executed CMDB Platform Migration: Delivered data quality analysis, data cleansing, and defined data governance rules and data models as part of the major CMDB Platform Migration Project.
- Managed Agile and Waterfall Projects: Demonstrated a proven track record in managing projects using both Agile and Waterfall methodologies, effectively working across the full lifecycle of large-scale projects involving numerous dependent systems and teams in diverse stakeholder environments.
- Delivered Projects Within Budget and Schedule: Consistently delivered successful projects on budget and on schedule by applying structured methodologies (ITIL, Prince 2, Agile, Waterfall) in alignment with client and business requirements.
- Ensured Timely Project Deliverables: Diligently monitored and tracked project milestones, ensuring all deliverables were produced on schedule and met the expected quality standards.
- Managed Large Cross-Functional Teams: Effectively managed large teams, including developers, testers, business analysts, designers, and product owners, to achieve project goals and deliver high-quality outcomes.
Solution Delivery Manager
Vodafone
UK, Tech Mahindra LTD
08.2016 - 03.2018
- Delivered Strategic GDPR Solution: Successfully worked on the GDPR program to deliver a strategic solution for archiving and purging data from source applications into a new infrastructure, ensuring compliance with business-defined rules and GDPR regulations.
- Executed Quick Win Project: Developed and delivered scripts for BRM data purge across 9 entities, achieving significant operational efficiencies.
- Implemented Cost-Saving Payment Processing Application: Successfully delivered the CommsXl payment processing application for Vodafone UK's mobile enterprise customers, replacing the outdated application and saving approximately £1 million per quarter in operational costs.
- Adhered to New PCI Standards: Engaged in activities to meet new PCI standards and regulations, including purging all historic PAN data from the Carisma system that was no longer needed.
- Implemented Automated Data Purging: Successfully implemented new scripts and established a regular job in Carisma to purge unnecessary PAN data after specific weeks, with a configurable purge time frame.
- Proficient in Vodafone Delivery Process: Demonstrated thorough knowledge of Vodafone's delivery process by adhering to VPDL standards.
- Coordinated Resources for Flawless Project Execution: Effectively coordinated internal resources and third parties/vendors to ensure flawless project execution.
- Delivered Projects On-Time and Within Budget: Ensured that projects were delivered on time, within scope, and within budget, by developing detailed project plans to track progress.
- Addressed Challenges and Risks: Identified challenges and risks, and implemented improvement programs to address them, performing risk management to minimize project risks.
- Maintained Comprehensive Project Documentation: Created and maintained comprehensive project documentation, ensuring all aspects of the project were well-documented and accessible.
CSS Delivery and Deployment Manager
British Telecommunications
Milton Keynes, Tech Mahindra LTD
01.2012 - 08.2016
- Successfully Managed CSS Releases: Spearheaded the management and deployment of CSS (Customer Service System) releases, coordinating multiple development and application teams including SRM, NRM, Billing, and SRD through monthly software drops.
- Streamlined Deployment Processes: Prepared comprehensive deployment plans, established milestone dates, and coordinated with development teams to ensure all deployment activities were on track and delivered on time.
- Enhanced Cross-Team Collaboration: Facilitated effective interactions with various test teams to agree on delivery plans and align test schedules, ensuring seamless integration and testing processes.
- Ensured Timely Delivery of Key Artefacts: Ensured all key release artefacts from delivery teams were completed and dispatched by the respective milestones, maintaining high standards of quality and punctuality.
Team Leader
British Telecommunications
UK, Tech Mahindra LTD
01.2010 - 01.2012
- Project Cost Management: Determine and review all project costs for maintenance and support activities using standard Excel templates, ensuring accurate cost tracking from a project perspective.
- Contract and Funding Management: Review and prepare contracts and quotes (Time & Materials/Fixed Price). Procure funding from clients/customers for associated activities and approve teams to proceed with support tasks.
- Training and Documentation: Conduct training sessions for new team members, develop comprehensive training plans, and prepare support process manuals to ensure consistent knowledge sharing and process adherence.
- Incident Management: Ensure incidents are resolved within SLA parameters, maintain effective internal and external communication, and achieve operational objectives.
- Quality Control: Monitor QC and bridge cases, ensuring issues are resolved within SLA to maintain high-quality standards.
- Team Guidance and SLA Management: Provide guidance to teams, team leads, and members. Manage SLAs and set team expectations to ensure alignment with project goals and customer satisfaction.
TRM (Test Resource Management) Onsite Coordinator
British Telecommunications
UK, Tech Mahindra LTD
01.2007 - 01.2010
- Worked as “Onsite Co-ordinator” at Milton Keynes, UK to meet the client requirement
- Client Requirement Management: Acted as the primary onshore coordinator for the TRM, BDB, and DBA teams within CSS, ensuring alignment with client requirements.
- Programme Support: Provided crucial support for various programmes including EMP, CCP, and BTR. This included handling billing and migration activities.
- Release Upgrades: Managed database upgrades coinciding with every new CSS release going live, ensuring seamless transitions and minimal disruption.
- Data Manipulation and Management: Utilized DMLO and Easytrieve for database data manipulation. Edited data files, control files, run numbers, and CSS tables as needed.
- Technical Liaison: Coordinated with various technical support teams including Operations, Operations Support, DBA, CICS, Middleware, and MVS to maintain and manage environment support, aiming to minimize failures and disruptions for customers.
Education
Post Graduate Degree-Masters in Executive Management Program for Technical Professionals -
IMI India
NewDelhi /IndiaBachelor Degree in Information Science & Technology -
Karnataka University
Skills
- Project Planning
- Project Reporting
- Resource Management
- Budget Managment
- Process Improvement
- Supervising
- Managing project quality
- Staff Management
- Change Management
- Release Management
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Accomplishments
- Delivered project well within the planned timelines and allocated budget. E2E Delivery Management with proven track record in delivering of multi Million Pound Project for replacing legacy payment processing application for medium & large enterprise customers of Vodafone UK.
- Sucessfully delivered Multiple work stream project in OSS domain. Prime Project in Smart metering domain.
- Received Pat on back award thrice for successful delivery of the Project, effectively managing team, conducting training and efficient support.
- Participated & won 1st Place in IRIS workshop for presenting innovative idea on social media & analytics on the topic given for discussion and presentation.
- Received Valuable team player award for exhibiting good leadership qualities and managing support systems & support team
- Automated few process for robust functioning of support systems
Certification
- Safe Agile Certified
- PRINCE 2(Foundation Certified)
- PMP
- ITIL
- Green Belt Lean Six Sigma
Personal Information
Title: Project Manager/Solution Delivery Manager
Languages
English
Proficient (C2)
Hindi
Proficient (C2)
kannada
Proficient (C2)
Marathi
Elementary
References
References available upon request.
Affiliations
- Support Charity events for Fund raising, Voluntary free Teaching for deprived Students.
- Arts & Dance
Timeline
OSS Project Manager
Virgin Media O2
03.2021 - Current
OSS Project Manager
O2 -Telefonica
05.2018 - 01.2021
Solution Delivery Manager
Vodafone
08.2016 - 03.2018
CSS Delivery and Deployment Manager
British Telecommunications
01.2012 - 08.2016
Team Leader
British Telecommunications
01.2010 - 01.2012
TRM (Test Resource Management) Onsite Coordinator
British Telecommunications
01.2007 - 01.2010
Post Graduate Degree-Masters in Executive Management Program for Technical Professionals -
IMI India
Bachelor Degree in Information Science & Technology -
Karnataka University
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