Shaila Akter
London
Summary
Dedicated and organised professional with a strong background in customer service, student consultant ,business compliance and legal assistance. Processes excellent interpersonal and communication skills with the ability to work effectively both in teams and independently. Quickly learner with the proven track record of taking on new responsibilities and mastering new skills. Committed to delivering high-quality work, maintaining vigilance in critical situation and continuously sseeking growth opportunity with diverse employment area.
Overview
6
6
years of professional experience
Work History
Student Support
London College of Contemporary Art
London
03.2024 - Current
- Evaluated the effectiveness of current student support initiatives through regular assessments, making recommendations for improvements where necessary.
- Reduced dropout rates by closely monitoring attendance records, reaching out to absentees in a timely manner to offer assistance.
- Coordinated tutoring sessions and study groups, helping students reach their full potential academically.
Customer Service Assistant
Mcdonald's
London
02.2023 - 02.2024
- Collaborated with other departments to guarantee customer satisfaction.
- Built strong relationships with customers and colleagues by providing friendly and personable service.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
Team Member
Taco Bell
London
11.2022 - 03.2023
- Developed strong customer service and product knowledge skills to enhance individual and team performances.
- Worked different stations to provide optimal coverage and meet production goals.
International Student Recruitment Consultant
Study Vision International
Bangladesh
04.2022 - 10.2022
- Advice prospective students on academic opportunities abroad focusing on universities selection and application procedures
- Coordinate with the international institutions to steam line the application process for students.
- Assisted in the preparation of application materials and facilitated the admission process.
Business Compliance Officer
Metroid Films
Bangladesh
01.2020 - 03.2022
- Provided expert guidance on complex regulatory matters, enabling informed decision-making within the organization.
- Assisted with internal and external audits to confirm compliance with applicable laws and regulations.
- Coordinated with external regulators to clarify compliance expectations and ensure company practices were fully aligned.
Law Office Assistant
Narayangonj Judiciary Court
Bangladesh
07.2018 - 12.2019
- Prepared materials for attorney meetings with clients or opposing counsel, assisting in thorough preparation efforts.
- Monitored deadlines and action items for multiple cases simultaneously, ensuring timely completion of tasks.
- Conducted research on legal topics, providing valuable insight for case strategy development.
Education
Master Of Science - International Business And Marketing
De Montfort University
Leicester, United Kingdom Master Of Laws - Law
Bangladesh Islami University
Dhaka, Bangladesh Bachelor Of Law - Law
Bangladesh Islami University
Dhaka, Bangladesh Skills
- Communication
- Data Analyses
- First Aid
- Marketing Strategy
- Business Management
- Administration
- Leadership
- Microsoft Office (Excel, Word, PowerPoint etc)
Languages
Bangla: Native
English
Hindi
Urdu
Timeline
Student Support
London College of Contemporary Art
03.2024 - Current
Customer Service Assistant
Mcdonald's
02.2023 - 02.2024
Team Member
Taco Bell
11.2022 - 03.2023
International Student Recruitment Consultant
Study Vision International
04.2022 - 10.2022
Business Compliance Officer
Metroid Films
01.2020 - 03.2022
Law Office Assistant
Narayangonj Judiciary Court
07.2018 - 12.2019
Master Of Science - International Business And Marketing
De Montfort University
Master Of Laws - Law
Bangladesh Islami University
Bachelor Of Law - Law
Bangladesh Islami University