SHAIK SHAHEEN SULTANA
Leicester,United Kingdom
Summary
Professional with over 12 years of experience in a variety of sectors including Telecom, Textile, and Administrative versatile and extremely skilled. Fluent in Customer care executive, Sales executive, stock Manager, Admin, and Technician with a track record of achieving corporate expansion and operational effectiveness. Adept at overseeing multidisciplinary teams, directing challenging projects, and putting strategic plans into action that increase profitability and productivity. Outstanding interpersonal and communication skills, together with strong analytical and problem-solving ability. Dedicated to ongoing professional growth, and up-to-date on industry developments. A vibrant, flexible professional committed to exceeding expectations in output and fostering organizational success.
Overview
13
13
years of professional experience
10
10
years of post-secondary education
Work History
Technician
Unipart Logistics
Leicester, United Kingdom
09.2023 - 05.2024
- Troubleshot and resolved technical issues to restore functionality.
- Removed and replaced worn and damaged components according to the customer complaints.
- I have worked within all specifications and requirements to complete high-quality technical projects.
- They have replaced worn and defective parts and wiring to restore equipment function.
- Diagnosed and resolved software and hardware faults and reported on root causes.
Admin/Despatch
Pound Stretcher Pvt Ltd
Leicester, United Kingdom
04.2022 - 07.2022
- Picked, packed and dispatched high-volume orders, consistently exceeding warehouse performance targets.
- Maintained clean, safe and orderly warehouse space.
- Completed work following safety rules for best working practices.
- Reported issues and damages to senior warehouse staff, enabling prompt, effective resolutions.
- Loaded packaged goods on to trucks for shipping.
- Inspected inventory to identify damaged or missing items..
Admin / Auditor
ABHIGNA MACHINERIES PVT LTD
Vijayawada, India
01.2020 - 01.2021
- Carried out thorough reviews of documents and completed accurate audit reports.
- Logged audit work, noted findings and compiled evidence of misdeeds..
- Conducted regular reviews and official audits to validate recordkeeping and controls.
- Organised and carried out month-end, quarterly and year-end processes.
- Trained new employees on accounting principles and company procedures.
- Analysed budgets and financial projections for accurate reporting of company performance.
- Coordinated external auditors to streamline and optimise audit coverage.
- Monitored control environments and established improvements according to recommended actions.
Sales Executive & Stock Manager
RK BOTIQUE
Mumbai , India
01.2014 - 01.2016
- Boosted product sales by offering selection guidance to customers.
- Carried out active selling from initial customer greeting.
- Promoted customer loyalty scheme at checkout.
- Identified discrepancies in stocks through regular inventory management.
- Totalled bills using maths skills and maintained accurate till count.
- Stored items securely to minimise risk of loss and damage.
- Filed accurate paperwork for up-to-date records.
- Packed and wrapped gifts with decorative details to match customer preferences.
- Accepted card, cash and cheque payments in POS register system.
Customer Care Executive
TATA DOCOMO
Mumbai, India
01.2011 - 01.2012
- Used excellent telephone manners to optimize customer experience, promptly cutting complaints.
- Handled customer support queries daily, exceeding company target
- Conducted market research to understand the customer base and enhance products.
- Employed active listening and communication skills to handle escalated and complex calls, and achieve positive outcomes.
- Developed targeted advice for decision-makers on how best to reach target consumers and build awareness.
- Supported continuous improvement initiatives, collecting customer feedback to inform future business processes.
Education
Diploma & Advanced Diploma in Fashion Designing - Economics
S.N.D.T. WOMEN'S UNIVERSITY
Mumbai, India 06.2012 - 05.2015
Bachelor of Arts (Economics) - Economics
S.N.D.T. WOMEN'S UNIVERSITY
Mumbai, India 07.2010 - 04.2017
Skills
- Communication Skills
- Team Work
- Positive Mindset
- Problem-Solving Skill
- Business Development Strategies
- Time Management Skill
- Multitasking Skill
Custom
Can provide on request.
Languages
English
Upper intermediate
Urdu
Native
Telugu
Native
Hindi
Native
Marathi
Upper intermediate
Affiliations
- Exploring & Learning new things, cooking, Designing.
Timeline
Technician
Unipart Logistics
09.2023 - 05.2024
Admin/Despatch
Pound Stretcher Pvt Ltd
04.2022 - 07.2022
Admin / Auditor
ABHIGNA MACHINERIES PVT LTD
01.2020 - 01.2021
Sales Executive & Stock Manager
RK BOTIQUE
01.2014 - 01.2016
Diploma & Advanced Diploma in Fashion Designing - Economics
S.N.D.T. WOMEN'S UNIVERSITY
06.2012 - 05.2015
Customer Care Executive
TATA DOCOMO
01.2011 - 01.2012
Bachelor of Arts (Economics) - Economics
S.N.D.T. WOMEN'S UNIVERSITY
07.2010 - 04.2017
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