Shaik Samreen

• Volunteered at BPP University as Clinic Assistant.
• Checking voicemails from customers who need support legally in Housing, Welfare rights, Consumer rights, Family, and Enterprise.
• Collected information through calls and noted it down using Excel, and filled out CIS.
• Successfully delivered on tasks within tight deadlines.
• Demonstrated respect, friendliness, and willingness to help wherever needed.
• Offered friendly, efficient customer service and handled challenging situations with ease.

• Analyzed transaction data to detect trends and anomalies, reducing instances of fraud and helping customers
• Utilized fraud-detection models to flag and research fraudulent activity.
• Enforced compliance with financial regulations and reporting requirements to protect corporate interests.
• Investigated suspicious financial activity, researching high-value credit card transactions to identify potential fraud.
• Analyzed transaction data to detect trends and anomalies, reducing instances of fraud.
• Analyzed financial transactions, identified suspicious activities.

• Dealing with Fraud Investigation, & Chargebacks on credit cards,

both Visa and MasterCard.
• Identifying fraudulent transactions, fraud, and dispute case

analysis.
• Investigate fraud transactions, make decisions, and process

chargebacks on merchants.
• Fraud Recovery for VISA and MasterCard Chargeback Customer-

Management
• Increased measures to stop fraudulent transactions, ensuring

customer security and satisfaction.
• Merchant identity fraud and investigating merchant is

legitimate or not.
• Performing checks to determine whether merchant identity documents are legitimate while Onboarding.