SHAIK SALAUDDIN
Bangalore
Summary
Dynamic professional with expertise in customer service, staff training, and inventory management. Proven track record in team leadership and developing effective sales strategies to drive business growth. Committed to leveraging skills to enhance organisational success and pursue opportunities for career advancement.
Overview
15
15
years of professional experience
5
5
years of post-secondary education
Work History
Store manager
Reliance Trends
Bangalore
04.2022 - Current
- Managed day-to-day store operations, including stock levels, staff rotas, and customer service standards.
- Handled customer complaints, offering resolutions that maintained satisfaction and loyalty.
- Managed store budget, controlling expenses to ensure financial targets were met.
- Oversaw inventory management, reducing stock loss through effective control measures.
- Merchandised displays to showcase new and popular items.
- Coached employees on upselling techniques, significantly increasing average transaction value.
- Conducted regular performance reviews, setting objectives and targets for individual team members.
- Hired and trained staff for optimum performance against sales and marketing objectives.
- Led a team of 43 staff, providing training, performance feedback, and personal development support.
Department Manager
Reliance Retail limited
Bengaluru, India
01.2018 - 03.2022
- Monitored staff performance and developed improvement plans.
- Managed customer service operations, resolving issues promptly to maintain high satisfaction levels.
- Facilitated regular team meetings to communicate objectives, gather feedback, and discuss improvements.
- Dealt with customer complaints calmly and effectively, resolving issues with timely solutions.
- Organised staff rosters, ensuring adequate coverage during peak times without overstaffing.
- Monitored inventory levels, conducting regular audits to minimise loss and prevent stockouts.
Category Mentor
P N RAO (FINE Suits)
05.2014 - 01.2018
- Managing team members.
- Managing merchandise levels and store appearance as per the brand standards.
- Managing my team by providing them product knowledge.
- Achieving the Monthly and Yearly Target.
- Implemented new product lines and created strategies to introduce Promote them to customer and Other Extra responsibilities.
Assistant Store Manager Cum Visual merchandise
Mohan clothing co Private Ltd
11.2012 - 04.2014
- Managed merchandise levels and store appearance as per the brand standards.
- Implemented new product lines and created strategies to introduce and Promote them to customers.
- Stock count on daily basis.
- Achieving monthly and yearly targets.
- Briefing the team on daily basis.
Team Leader
Reliance Trends
04.2011 - 07.2012
- Managing team members.
- Providing them daily and monthly basis targets and achievements.
- Stock handling on daily basis.
- Controlling the store shrinkage.
- Managing my team by providing them product knowledge.
Education
High School Education - SSLC
Ammar Primary and High School
06.2008 - 05.2009
Bachelor of Business Administration - BUSINESS ADMINISTRATION
C V RAMAN UNIVERSITY
Bilaspur 07.2012 - 06.2015
Higher Secondary Education - Commerce
GOVT Boys Pre-University College
06.2010 - 07.2011
Skills
- Customer service
- Staff training
- Inventory management
- Team leadership
- Sales strategy
Language Known
English
First language
Urdu
Elementary
A2
Hobbies and Interests
- Reading magazines
- Listening music
- Travelling
Timeline
Store manager
Reliance Trends
04.2022 - Current
Department Manager
Reliance Retail limited
01.2018 - 03.2022
Category Mentor
P N RAO (FINE Suits)
05.2014 - 01.2018
Assistant Store Manager Cum Visual merchandise
Mohan clothing co Private Ltd
11.2012 - 04.2014
Bachelor of Business Administration - BUSINESS ADMINISTRATION
C V RAMAN UNIVERSITY
07.2012 - 06.2015
Team Leader
Reliance Trends
04.2011 - 07.2012
Higher Secondary Education - Commerce
GOVT Boys Pre-University College
06.2010 - 07.2011
High School Education - SSLC
Ammar Primary and High School
06.2008 - 05.2009