Shaigan Khan
London,Kent
Summary
Results-driven Senior Operations Manager with 9+ years' experience leading large-scale, multi-site security and facilities operations across high-profile corporate environments. Currently accountable for a £41M district portfolio across South England, providing strategic leadership, full operational oversight and commercial accountability. Proven ability to lead multi-layered management teams, deliver seamless contract mobilisation and transformation, and consistently achieve SLA,KPI and financial performance targets through strong budgeting and cost control. A trusted partner to senior stakeholders, recognised for driving operational excellence, strengthening client relationships, and leading large-scale teams in complex, fast-paced environments.
Overview
5
5
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work history
Senior Operations Manager
Mitie Ltd
South England
2026.01 - Current
- Directed a £41M district portfolio across South England, providing strategic leadership and full operational accountability for high-profile corporate accounts, ensuring consistent service excellence and commercial performance.
- Led and developed a multi-layered management structure, with direct oversight of 4 Security Operations Managers and 6 Site Managers, driving performance, accountability and succession planning across the region.
- Owned end-to-end mobilisation and demobilisation programmes, delivering seamless transitions for major contracts while safeguarding service continuity, client satisfaction and commercial outcomes.
- Held full financial accountability, overseeing monthly budgeting, cost modelling, and forecasting with a strong focus on margin optimisation, cost control, and sustainable profitability.
- Built and maintained senior client relationships, acting as a trusted partner to key stakeholders, influencing strategic decisions and ensuring long-term contract retention and growth.
Senior Contracts Manager
MAST Security
Hybrid
2025.01 - 2026.05
- Lead 185+ security licensed officers across nationwide contracts, ensuring compliance with SLA and KPI agreements.
- Spearhead security risk assessments , operational enhancements, and cost optimisation strategies.
- Develop and implement security strategies aligned with business goals, and client expectations..
Regional Operations Manager
The Brooknight Group
Hybrid
2023.09 - 2025.01
- Oversaw £4.5M P&L, while managing 3 Contract Managers, 12 Supervisors, and 105 Officers across 53 sites.
- Achieved a 15% reduction in security incidents by enhancing response protocols and SOPs.
- Led the planning and execution of high-profile national events security with zero critical breaches.
- Drove 20% improvement in client satisfaction and retention by delivering operational excellence.
Commercial and Retail Security Operations Manager
The Brooknight Group
Hybrid
2023.09 - 2025.01
- Overseeing 40 commercial and 33 retail sites ensuring seamless operational delivery.
- Introduced cost-saving measures, reducing operational expenses by £75k Annually .
- Delivered workforce upskilling programs, reducing staff turnover by 25%.
Site Security Manager
The Brooknight Group
Dartford, Kent
2023.02 - 2023.09
- Supervised 21 officers while enhancing client satisfaction through tailored security protocols.
- Reduced site-related incidents by 30% in 6 months by enforcing proactive risk controls.
Security Supervisor
Securitas
Trafalgar Square, London
2022.09 - 2023.02
- Directed frontline security operations ensuring 24/7 coverage at one of London's busiest landmarks. (40 Officers)
- Managing incident escalations, minimizing operational disruptions and maintaining safety compliance.
Senior Administrator
Quote Builders Ltd
Hybrid
2021.10 - 2022.09
- Regularly Monitor Staffs attendance & Performance
- Collate all Hours to send to Payroll
- Liaise with Clients
- Write Daily and Weekly Reports on Performance
- Deal with HR queries
Education
Bsc - Construction Management
De Montfort University
Leicester 2016.09 - 2020.05
NVQ Level 1, Level 2 and Level 3 - Contruction Management
Lewisham and Southwork College
London 2013.09 - 2016.06
Skills
- Security Operations Management
- Risk Assessment & Mitigation
- Crisis & Incident Response Leadership
- Emergency Planning & Business Continuity
- Corporate & Physical Security Leadership
- Regulatory Compliance & Governance
- Technology-Driven Security Solutions
- Threat Analysis & Intelligence Gathering
- Budgeting, P&L Control & Cost Optimization
- ACS Accreditation & Compliance Management
- ISO 9001 / ISO 27001 Knowledge
- Senior Stakeholder & Client Relationship Management
Accomplishments
- Recognised as a "Mitie Star" within the first 3 months , highlighting rapid impact, leadership visibility and early value delivery in a senior role.
- Regional Security Manager of the year 2024 - Recognized for exceptional operational performance and contract retention.
- 5x Security Manager of the month (2023-2024) - Delivered consistent SLA and KPI excellence.
- Achieved a 35% risk reduction through enhanced incident management strategies.
- Delivered national high-profile event security with zero operational failures and full compliance.
- Implemented strategic workforce restructuring improving efficiency and client experience.
Languages
English
Native
Core Competencies
Operations Leadership - Regional Security Management - Multi-Site Operations - Risk Mitigation & Crisis Response - Budgeting and P&L - Ownership - Stakeholder Engagement - SLA & KPI Delivery - ACS Audit Preparation - Strategic Workforce Planning - Incident Management - Client Relationship Management
Certification
- SIA Frontline License (Valid)
- MEDIC Emergency First Aid - Qual Hub Limited
- Private Security Manager - Laser Learning Awards
- Conflict Resolution L1, L2 and L3 - Health Education England
- Data Security Awareness L1 and L2 - Health Education England
Affiliations
- Captain of semi-professional cricket club's 1st XI, with over 15 years involvement in the sport. Demonstrated strong leadership over 7 years as captain, leading the team to 4 league titles while personally achieving 5 "Batsmen of the year" awards, reflecting consistency, performance excellence and team leadership.
References
- Upon Requests
Timeline
Senior Operations Manager
Mitie Ltd
2026.01 - Current
Senior Contracts Manager
MAST Security
2025.01 - 2026.05
Regional Operations Manager
The Brooknight Group
2023.09 - 2025.01
Commercial and Retail Security Operations Manager
The Brooknight Group
2023.09 - 2025.01
Site Security Manager
The Brooknight Group
2023.02 - 2023.09
Security Supervisor
Securitas
2022.09 - 2023.02
Senior Administrator
Quote Builders Ltd
2021.10 - 2022.09
Bsc - Construction Management
De Montfort University
2016.09 - 2020.05
NVQ Level 1, Level 2 and Level 3 - Contruction Management
Lewisham and Southwork College
2013.09 - 2016.06