SHAIFUL ISLAM

• Demonstrated high-visibility presence; reduced theft incidents by 25% within 6 months
• Controlled store access; screened 200+ customers daily, ensuring policy compliance
• Liaised with police and emergency services during 10+ security incidents, supporting investigations
• Conducted hourly patrols; identified and reported suspicious activity, improving store safety
• Completed 100% of required training; applied procedures consistently during shifts
• Filed 100+ detailed incident reports through client system and control room channels
• Engaged 100+ customers daily with professional service, enhancing customer satisfaction
• Delivered weekly reports to management on patrol findings and high-loss products
• De-escalated 15+ conflict situations using approved SIA techniques, ensuring safety Maintained daily security logs with precision, supporting audit and incident tracking
• Communicated effectively with staff, management, and public to uphold safe environment
• Consistently maintained professional appearance in uniform; upheld company standards
• Worked independently during shifts; met patrol, reporting, and safety targets consistently

• Maintained secure entry for 500+ nightly patrons at high-traffic nightlife venue
• Refused entry or removed 20+ individuals weekly for breaching house policies or conduct rules
• Supported 5+ emergency evacuations; coordinated efficiently with police, fire, and medical services
• Documented all interventions, including removals and physical incidents, in line with venue protocols
• Administered first aid to patrons as needed; ensured health and safety compliance
• Resolved 30+ conflict situations through calm, effective communication and de-escalation techniques
• Responded to customer queries and concerns professionally; contributed to positive guest experience